912 Dispatcher Job Description Template

The 912 Dispatcher job description template outlines the necessary tasks and qualifications needed for a candidate to fill this position. 912 Dispatchers are responsible for handling emergency calls and dispatching the appropriate emergency services. This template can be used to help describe the job to potential candidates and ensure that all necessary skills and qualifications are identified.

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Job Description

A 912 Dispatcher is responsible for receiving and processing emergency calls in a timely and efficient manner. They use specialized software to dispatch emergency response teams to the location of the emergency.


  • Answer emergency calls from the public
  • Collect and record essential information from the caller
  • Enter emergency calls into the specialized dispatch software
  • Determine the urgency and nature of the emergency
  • Dispatch appropriate emergency response teams
  • Monitor response teams and track their location
  • Provide information and support to emergency responders
  • Collaborate with other dispatchers and emergency services


  • High school diploma or equivalent
  • Experience in emergency dispatch or related field preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving and critical-thinking abilities
  • Able to remain calm and composed in high-pressure situations
  • Ability to work flexible hours, including nights, weekends, and holidays


Creating a job posting for a 912 dispatcher position can be a challenging task. As with any other job posting, the goal is to attract the best candidates for the position. In this article, we’ll outline the steps you should follow when creating a 912 Dispatcher job posting.

1. Start with a clear job title

Begin by choosing a clear and concise job title. The job title should accurately reflect the primary responsibilities of the position. A 912 Dispatcher is responsible for dispatching emergency services or law enforcement agencies to the scene of an emergency. So, make sure to use a job title that clearly reflects these duties.

2. Write an attention-grabbing job summary

Your job summary should immediately capture the attention of job seekers. It should briefly describe the duties, expectations, and qualifications required for the position. Highlight the most essential skills and experiences necessary for this role. Describe what the role entails and what area the dispatcher will be working in. Make sure that your summary is less than 5-7 sentences.

3. Define essential job responsibilities

  • Answering emergency calls and responding to requests for assistance
  • Dispatching emergency medical services, law enforcement agencies, fire departments, and public safety services
  • Monitoring and coordinating the activities of field personnel, utilizing computer-aided dispatch and GIS software systems
  • Providing concise and accurate information to field personnel and other agencies regarding incidents, locations, and resources available

When defining job responsibilities, be specific and detailed. This helps potential candidates to understand what tasks are expected of them

4. Describe necessary qualifications and experience

  • A high school diploma or equivalent
  • Strong verbal communication skills, including the ability to remain calm during high-pressure situations
  • Excellent organizational skills with the ability to multitask and prioritize competing demands
  • Experience in the emergency services or law enforcement is preferred
  • Experience with computer-aided dispatch and GIS software systems is a plus

When describing necessary qualifications and experience, include a mix of required and preferred skill sets. List any qualifications required to be licensed in your area.

5. Outline work schedule and benefits

Be clear about the schedule and benefits that come with the job. Outline the work schedule, including if it is full-time or part-time with flexible hours. Include any benefits such as health insurance, retirement, and paid time off.

6. Include a call-to-action

Finally, include a call-to-action in the job posting. Encourage job seekers to apply by providing instructions for how to submit a resume and cover letter. Be sure to include a deadline for applications and any other pertinent details.


Creating a 912 Dispatcher job posting is a critical part of finding and attracting the right candidate for the position. Make sure to follow these steps to create an attention-grabbing job posting that clearly outlines the responsibilities, qualifications, and benefits of the job. A good job posting can make all the difference in finding the most qualified candidate for the position.

What qualifications are required for a 912 Dispatcher?

Generally, a high school diploma or GED is required, as well as experience in emergency dispatch or a related field. Strong communication and decision-making skills are also essential.

What kind of responsibilities does a 912 Dispatcher have?

A 912 Dispatcher is responsible for receiving and processing emergency and non-emergency calls, gathering information from callers and dispatching appropriate emergency responders, and maintaining communication with first responders to provide updated information.

What are some important skills for a 912 Dispatcher to possess?

  • Strong communication skills
  • Quick thinking and decision-making abilities
  • Ability to multi-task and handle high-stress situations
  • Attention to detail
  • Familiarity with computer technology and software used for dispatching
  • What are some common challenges faced by 912 Dispatchers?

    Some common challenges include managing multiple calls and incidents at once, staying calm and professional during high-stress situations, and dealing with difficult or emotional callers.

    What is the typical work schedule for a 912 Dispatcher?

    Shifts can vary, but many dispatch centers operate 24 hours a day, 7 days a week, so dispatchers may work rotating shifts, including nights and weekends.

    What training is required for a 912 Dispatcher?

    Dispatchers often receive on-the-job training, as well as formal training in emergency communication and response protocols. Some states may have specific certification requirements for 912 Dispatchers.

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