912 Operator Job Description Template

The 912 Operator plays a crucial role in emergency response services by answering and dispatching calls for assistance. They are responsible for assessing each situation and coordinating the appropriate resources to ensure a swift and effective response. This job description template outlines the key responsibilities, qualifications, and skills required for the 912 Operator position.

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Job Overview

As a 912 Operator, you will be responsible for answering emergency calls and providing first-level support to the caller until appropriate emergency responders arrive on the scene. You will also gather critical information and relay it to the appropriate emergency responders to ensure the safety of the caller and the responder.


  • Answer emergency calls in a timely and professional manner.
  • Provide first-level support to the caller until emergency responders arrive.
  • Gather critical information from the caller and relay it to the appropriate emergency responders.
  • Dispatch emergency responders to the scene while providing updates on the situation.
  • Maintain accurate records of all emergency calls and actions taken.
  • Provide guidance and support to the caller to ensure their safety.
  • Collaborate with emergency responders and other agencies as needed to ensure effectiveness of emergency services.


  • High school diploma or equivalent.
  • Excellent communication skills and ability to stay calm under pressure.
  • Ability to multitask and handle multiple calls at one time.
  • Strong attention to detail and ability to accurately record information.
  • Ability to work in a fast-paced and ever-changing environment.
  • Knowledge of emergency response procedures and protocols.
  • Ability to work various shifts, including nights, weekends, and holidays.
  • Good computer skills and knowledge of relevant software programs.

Physical Requirements

  • Ability to sit for long periods of time.
  • Ability to handle stressful and emotional situations.
  • Ability to hear and speak clearly over the phone.
  • Ability to work in a noisy environment.


When you are looking to hire a 912 Operator, you need to make sure that your job posting is effective and interesting. By creating an attractive job posting, you increase your chances of attracting top talent for your organization. In this article, we will explain how to create a job posting for the role of a 912 Operator.

Job Title and Overview

The first thing you need to do is to come up with a job title that is clear and concise. The job title should accurately describe the job and should be easy to understand. For a 912 Operator, the job title could be "911 Dispatcher & Operator".

Next, you need to provide an overview that describes the role of a 912 Operator. This should include a description of the tasks and responsibilities associated with the job, as well as the skills and qualifications required.

Job Responsibilities

The responsibilities section should outline the day-to-day tasks that the 912 Operator will be responsible for. These may include:

  • Taking incoming calls and dispatching emergency services
  • Providing crisis intervention and support
  • Maintaining an accurate log of all calls and responses
  • Communicating with other emergency responders and agencies
  • Qualifications and Skills

    The qualifications and skills section should outline the minimum qualifications required for the job, as well as the skills necessary to perform the job successfully. These may include:

  • Previous experience as a 912 Operator or related role
  • High school diploma or equivalent
  • Knowledge of emergency response procedures and protocols
  • Ability to multitask and prioritize under pressure
  • Education and Experience

    The education and experience section should outline the educational requirements for the position, as well as any specific experience that is preferred. These may include:

  • Bachelor's degree in emergency management, criminal justice or related field
  • Previous experience in a similar role
  • Company Overview and Culture

    The company overview and culture section should provide some insight into your company's values, goals and culture. This should help potential candidates get a better idea of what it would be like to work for your company.

    Hiring Process

    The hiring process section should outline the steps that candidates can expect to go through during the hiring process. This may include:

  • Initial screening of resumes
  • Interview process
  • Background and reference checks
  • Job offer and negotiation
  • Summary

    In summary, to create a job posting for a 912 operator, you need to be clear about the job title and responsibilities, outline the qualifications and skills required and provide some insight into your company's culture. By following these guidelines, you can create an effective job posting that will attract top talent to your organization.

    What should be included in a 912 Operator job posting?

    Your job posting should include the job title, duties and responsibilities, qualifications, required skills and experience, education level, and salary range along with any additional benefits provided by the employer. It is also a good idea to mention any specific certifications or licenses required for the position.

    What is the role of a 912 Operator?

    912 Operators are emergency responders who answer calls and provide necessary emergency services to individuals in need. They are responsible for receiving, processing, and dispatching emergency calls from individuals seeking help. Their duties also include providing instructions for first-aid and basic life support.

    What qualifications are required to work as a 912 Operator?

    The minimum requirements for a 912 Operator may vary from state to state. However, most employers require candidates to have a high school diploma or equivalent, excellent communication and problem-solving skills, and no criminal history. Knowledge of emergency medical services, dispatch procedures and equipment, and experience with radiotelephone operations are an added advantage.

    What experience is required for a 912 Operator position?

    While experience is not always required for entry-level positions, having experience in the emergency medical services or as a dispatcher is an added advantage. Employers may prefer candidates with hands-on experience in managing and operating complex communication systems and emergency services.

    What skills are required for a 912 Operator position?

    Excellent communication skills, multitasking abilities, an understanding of medical terminology, and proficiency in computer software and hardware systems are essential skills for a 912 Operator. Additionally, candidates should have strong decision-making abilities and the ability to remain calm and focused during stressful situations.

    What are the typical working hours for a 912 Operator?

    Job hours may vary depending on the employer and location. 912 Operators may work full-time or part-time and are required to work in shifts, including weekends, holidays, and nights, as emergencies can occur at any time. It's essential that candidates are flexible with their schedules and can work outside regular office hours.

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