Assistant Front Office Manager Job Description Template

The Assistant Front Office Manager plays a critical role in managing the day-to-day operations of a hotel's front desk. They are responsible for ensuring that guests receive excellent customer service, overseeing the check-in and check-out process, and managing a team of front desk agents. This job demands excellent organizational and leadership skills, as well as exceptional communication abilities to liaise with other departments and ensure the smooth running of the hotel. Our job description template provides a comprehensive guide to finding the perfect candidate for this role.

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Job Overview

We are seeking an experienced Assistant Front Office Manager to assist in managing the daily operations of our hotel's front desk. The ideal candidate will be highly organized, detail-oriented, and possess excellent customer service and communication skills.


  • Assist in the hiring, training, and scheduling of front desk staff
  • Ensure the smooth operation of the front desk by supervising daily activities
  • Resolve guest issues and complaints in a timely and professional manner
  • Monitor the performance of front desk staff and provide coaching when necessary
  • Ensure that all team members follow established procedures for check-ins, check-outs, and other front desk functions
  • Oversee the ordering and maintenance of front office supplies and equipment
  • Monitor and maintain accurate records of room inventory and occupancy levels
  • Communicate effectively with other departments, such as housekeeping and maintenance, to ensure a seamless guest experience
  • Assist in the preparation and management of the front office budget


  • Bachelor's degree in hospitality, business administration, or a related field
  • 2+ years of experience in front desk management or a related role
  • Excellent communication and customer service skills
  • Ability to manage and prioritize multiple tasks in a fast-paced environment
  • Strong leadership and team management abilities
  • Proficient in Microsoft Office and hotel management software

If you are a motivated individual with a passion for hospitality and a desire to excel in a leadership role, we encourage you to apply for this exciting opportunity!


The role of an Assistant Front Office Manager is crucial in the hospitality industry, especially for hotels and resorts. They are responsible for ensuring smooth operations of the front desk and managing the team of front desk personnel. A well-written job posting can attract qualified candidates who possess the necessary skills and experience to fill this role. Here are some tips on how to create an Assistant Front Office Manager job posting that will attract the right applicants.

Job Title and Summary

The job title should accurately reflect the role and responsibilities of the Assistant Front Office Manager. It should be concise and easy to understand. The job summary should highlight the key duties and requirements, including:

  • Overseeing daily front desk operations such as guest check-in and check-out, room assignment, and handling guest inquiries and complaints.
  • Assisting the Front Office Manager in managing the front desk team, training and coaching staff, and ensuring staff adheres to service standards and policies.
  • Maintaining accurate records and reports, and collaborating with other departments such as Housekeeping, Sales, and Accounting.
  • Ensuring compliance with hotel and industry standards, and promoting positive guest experiences and employee engagement.
  • Qualifications and Skills

    The job posting should clearly list the minimum qualifications and skills required for the role. This may include:

  • A bachelor's degree in hospitality, business administration or related field.
  • At least 2 years of experience in front office operations or related field.
  • Proficient in MS Office and hotel property management systems such as Opera.
  • Good communication and interpersonal skills, with ability to lead, motivate and coach staff.
  • Ability to work independently, prioritize tasks, and handle multiple projects and deadlines.
  • Benefits and Compensation

    The job posting should also include information on the benefits and compensation package for the Assistant Front Office Manager. This may include:

  • Competitive salary commensurate with experience and qualifications.
  • Health, dental, and vision insurance.
  • 401(k) retirement plan.
  • Paid vacation and sick leave.
  • Employee discounts on hotel stays, dining, and other amenities.
  • Conclusion

    A well-crafted Assistant Front Office Manager job posting can help you attract qualified candidates and fill the role effectively. Follow these guidelines to ensure that you provide enough information about the position and the requirements, while also showcasing the benefits and compensation package. Good luck!

    FAQs on Creating Assistant Front Office Manager Job Posting

    Posting a job for an Assistant Front Office Manager requires careful consideration and attention to detail. Here are some frequently asked questions that can help you create a job posting that attracts top talent:

    • What should be included in the job posting?

      Your job posting should include a job title, job description, required qualifications, duties, responsibilities, and compensation information. It’s also important to include information about your hotel or resort, such as its name, location, and services offered, to provide a better understanding of the environment where the Assistant Front Office Manager will work.

    • How long should the job posting be?

      The length of the job posting is entirely up to you, but some job boards may have character limits, so it’s best to keep it concise while including all necessary information. Generally, job postings range from 500 to 1000 words.

    • What should be emphasized in the job description?

      The job description should highlight the key skills and qualifications required for the job. The Assistant Front Office Manager must have excellent communication skills, hospitality experience, leadership skills, and administrative skills, among other things. An ideal candidate should have previous hotel management experience, a degree in hospitality management, and be proficient in managing reservations.

    • What are some recommended skills and qualifications?

      The Assistant Front Office Manager should have at least a Bachelor’s degree in a related field, such as hospitality management, business management, or administration. Experience in the hotel industry, particularly in a management role, is preferable. Proficiency in hotel management software, such as Opera, is desirable.

    • How should compensation information be presented?

      The compensation information should be presented in a clear and concise manner in the job posting. This may include the salary or hourly rate, bonuses, and benefits. Be sure to include details about vacation time, health insurance, and any other additional benefits that may be offered to the employee.

    • What are some tips for writing a successful job posting?

      Start the job posting with a compelling introduction that grabs the attention of potential candidates. Use bullet points to make the job description easy to read and to highlight key information. Be clear and concise about what the job entails and what qualifications are necessary. Use industry jargon and keywords to make the job posting more specific and targeted. Finally, end the job posting with a call-to-action that encourages candidates to apply for the job.

    Creating an Assistant Front Office Manager job posting requires attention to detail and a comprehensive understanding of what the job entails. By following these tips and answering these frequently asked questions, you will be able to create a job posting that attracts the best candidates.

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