Automotive Service Advisor Job Description Template

An Automotive Service Advisor is a professional who provides customer service, advice, and support to clients that come into automotive repair shops. They are responsible for listening, assessing, and understanding a customer's needs, providing estimates, scheduling repairs, and maintaining good communication with customers. Automotive Service Advisors are crucial members of the automotive industry, as they act as the middleman between clients and technicians to ensure that vehicles are repaired quickly, efficiently, and to the customer's satisfaction.

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Job Overview

The Automotive Service Advisor is responsible for consulting with customers about their vehicle's repair and maintenance needs. They provide pricing estimates and communicate with the technicians to ensure correct repair and maintenance services are performed. This position requires excellent communication and customer service skills, strong attention to detail, and a working knowledge of automotive parts and services.


  • Consult with customers about their vehicle's maintenance and repair needs
  • Provide customers with accurate pricing estimates for services
  • Ensure that required repair and maintenance services are performed correctly and on time
  • Communicate with technicians to ensure they understand repair needs and timelines
  • Communicate with customers about repair progress, and obtain authorization for additional services if necessary
  • Maintain customer relations by answering questions and providing feedback
  • Perform other duties as assigned


  • High School Diploma or equivalent
  • Experience in customer service and/or automotive service industry preferred
  • Excellent communication and interpersonal skills
  • Strong attention to detail
  • Ability to work in a fast-paced environment
  • Strong computer and phone skills
  • Valid driver's license and reliable transportation


Before you get started with creating your automotive service advisor job posting, it’s important to know what an automotive service advisor does. An automotive service advisor is the person responsible for communicating with customers about their vehicle issues and recommending the appropriate repairs or services.

Job Requirements

When creating your job posting, it’s important to clearly outline the requirements for the position. This may include:

  • Prior experience working as an automotive service advisor
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment
  • Knowledge of automotive systems and repairs
  • Comfortable with using computer software and systems


You should also clearly outline the responsibilities of the position, which may include:

  • Greeting customers and identifying their needs
  • Listening to the customer’s description of their vehicle issues
  • Communicating with the service department to get an estimate for repairs
  • Advising the customer on recommended repairs or services
  • Scheduling appointments for repairs or services
  • Collecting payment from customers

Salary and Benefits

Providing information about salary and benefits is important to attract qualified candidates. This may include:

  • A competitive hourly rate or salary
  • Commission or bonus opportunities based on sales
  • Health insurance, dental insurance, and/or 401k options
  • Paid time off, sick days, and/or holidays
  • Opportunity for advancement and growth within the company

Company Culture and Environment

Finally, it’s important to describe your company culture and environment to give candidates an idea of whether they would be a good fit for the position. This may include:

  • A friendly and supportive team
  • A commitment to providing the highest level of customer service
  • A dedication to training and professional development
  • State-of-the-art facility and equipment
  • A strong commitment to employee satisfaction and work-life balance


Creating a detailed and engaging job posting for your automotive service advisor position is crucial in attracting the best candidates. By outlining the job requirements, responsibilities, salary and benefits, and company culture and environment, you will be able to attract the right candidates to fill the position.

Frequently asked questions on creating Automotive Service Advisor job posting

If you are looking to hire an Automotive Service Advisor, you may have many questions about creating a job posting that attracts the right candidates. In this article, we will answer some of the frequently asked questions to help you create an effective job posting.

What should be included in an Automotive Service Advisor job posting?

Your Automotive Service Advisor job posting should include a job title, job summary, responsibilities, requirements, qualifications, and how to apply.

  • Job Title: Clearly mention the job title as "Automotive Service Advisor."
  • Job Summary: Briefly describe the job in 2-3 sentences, including the type of services and products offered and the dealership's name.
  • Responsibilities: List the duties and responsibilities that the Automotive Service Advisor is expected to fulfill, such as greeting customers, scheduling appointments, recommending services, and ensuring customer satisfaction.
  • Requirements: Specify the required qualifications, such as education, experience, and skills, and any additional requirements like a driver's license, drug screening, or background check.
  • Qualifications: Mention the desirable qualifications that would make an applicant stand out, such as experience in automotive or customer service fields, knowledge of diagnostic and repair software, and excellent communication and interpersonal skills.
  • How to Apply: Provide instructions on how and where to apply, such as through email, online application, in-person, or phone. Specify the deadline for applications and any required documents, such as a resume, cover letter, or references.

What are the best practices for writing an Automotive Service Advisor job posting?

To write an effective Automotive Service Advisor job posting, follow these best practices:

  • Use clear and concise language without any ambiguous terms or jargon.
  • Highlight the benefits of working for your dealership, such as competitive pay, benefits, and growth opportunities.
  • Include a call to action to encourage interested candidates to apply, such as "Apply now to join our team!"
  • Proofread your job posting for any errors or typos before publishing.

What are the common mistakes to avoid in an Automotive Service Advisor job posting?

To avoid common mistakes in an Automotive Service Advisor job posting, keep in mind these points:

  • Do not make exaggerated claims or unrealistic expectations in the job summary or requirements.
  • Avoid discriminatory language or any other language that may discourage a particular group of candidates from applying, such as gender, age, religion, or ethnicity.
  • Do not overload the job posting with too many requirements or qualifications that may discourage otherwise qualified candidates from applying.
  • Avoid using acronyms or abbreviations without explaining their meaning.

By following these guidelines and answering the frequently asked questions above, you can create an effective Automotive Service Advisor job posting that attracts the right candidates to join your dealership's team.

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