Billing Representative Job Description Template

The Billing Representative is responsible for handling billing inquiries, processing payments and adjustments, and maintaining accurate records of customer accounts. They must possess exceptional communication and customer service skills, attention to detail, and the ability to meet deadlines. This job requires a high level of professionalism and confidentiality as the Billing Representative handles sensitive financial information.

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Billing Representative

A Billing Representative is responsible for managing customer accounts and ensuring timely payments. They work with customers to resolve billing issues and discrepancies, provide billing statements, and process payments.

Key Responsibilities:

  • Manage customer accounts and billing inquiries
  • Respond to customer inquiries regarding bills and payments
  • Provide customer service support related to billing and account information
  • Prepare and process invoices and bills accurately and efficiently
  • Handle customer complaints regarding billing issues, investigate disputes and resolve them in a timely fashion
  • Coordinate with collection agencies for delinquent accounts
  • Work with the sales team to ensure accurate billing for all clients


  • 2+ years of experience in billing and accounts receivable
  • Excellent organizational and time management skills
  • Strong attention to detail and accuracy
  • Ability to communicate effectively with customers and coworkers
  • Proficient in Microsoft Office suite, especially Excel and Word
  • Knowledge of billing software and accounting practices


If you're looking to hire a Billing Representative for your organization, crafting a job posting is the first step towards attracting the right candidates. In this article, we will go through the steps involved in creating an effective job posting for a Billing Representative position.

Job Title and Overview

The job title for the position should be clear and concise, and communicate the role of the Billing Representative. The job overview should describe the primary responsibilities and duties of the position.

  • Job Title: Billing Representative
  • Job Overview: The billing representative will be responsible for managing the billing and invoicing process for the organization. This includes generating invoices, following up on payments, and resolving billing issues.
  • Key Responsibilities

    The key responsibilities section should outline the most important duties of the job. This will give candidates a clear understanding of the role and what is expected of them.

  • Generate invoices and send to customers in a timely manner
  • Follow up with customers on outstanding payments
  • Resolve billing issues and discrepancies
  • Manage the accounts receivable and payable process
  • Qualifications and Skills

    It's important to list all of the qualifications and skills that are required for the job. This will help ensure that you attract the right candidates.

  • Bachelor's degree in Accounting, Finance, or related field
  • At least two years of experience in a billing or accounting role
  • Excellent communication and customer service skills
  • Strong attention to detail and problem-solving skills
  • Proficient in Microsoft Excel and accounting software (such as Quickbooks or Sage)
  • Why Work With Us?

    To attract top candidates, it's important to highlight the benefits of working for your organization. What sets your company apart from others in your industry? What kind of culture do you have?

    Application Process

    The application process section should outline the steps applicants should take to apply for the job. This should include details on how to submit a resume and cover letter and any other relevant instructions.


    Creating a job posting for a Billing Representative position takes time and effort, but it's worth it to ensure that you find the right candidate for your organization. By following the steps outlined above, you should be able to craft an effective job posting that will attract the kind of candidates you're looking for.

    Frequently Asked Questions on Creating Billing Representative Job Posting

    • What are the key responsibilities of a billing representative?

      A billing representative is responsible for generating and submitting invoices, updating and maintaining billing records, communicating with clients regarding payments and resolving any billing discrepancies.

    • What are the essential qualifications required for a billing representative?

      The essential qualifications required for a billing representative include a high school diploma or equivalent, strong communication and customer service skills, proficiency in relevant computer software, and at least one year of experience in a similar role.

    • What should I include in the job description for a billing representative?

      The job description of a billing representative should include key roles and responsibilities, required qualifications, necessary skill sets, expected outcomes, work hours and pay rate. Apart from these, you may also wish to mention the company's values and perks.

    • What should I avoid when writing a job posting for a billing representative?

      Avoid including any discriminatory language or requirements, overstating the required skill level, or setting unrealistic expectations. Also, avoid providing too few details or too many irrelevant details that might confuse or discourage potential candidates.

    • How can I make my job posting for a billing representative more attractive?

      You can make your job posting for a billing representative more attractive by highlighting the company's values, work culture, compensation, and benefits. Also, you can emphasize the growth opportunities and training provided to employees.

    • What should I expect during the hiring process of a billing representative?

      The interview process usually includes a preliminary screening of resumes, followed by multiple rounds of interviews with different members of the team, and a reference check. You may also require a skills test or sample project before making the final decision.

    • What is the average salary for a billing representative?

      The average salary for a billing representative varies depending on the industry, experience, and location. As per Payscale, the average hourly wage for a billing representative is around $16.55.

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