Case Manager Job Description Template

The Case Manager job description template outlines the qualifications, essential duties, and responsibilities required for a Case Manager. Case Managers are responsible for coordinating and advocating for the needs of individuals or groups, such as patients, at-risk youth, or people with disabilities. They work in various settings, such as healthcare organizations, social services agencies, or community-based organizations. This job template provides information on the skills and qualifications needed for a Case Manager and the duties they are expected to perform.

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A Case Manager is responsible for coordinating and facilitating various services to clients by assessing, planning, and implementing steps to improve their overall wellbeing.


  • Conducting client assessments and developing service plans based on their needs.
  • Collaborating with social service agencies to provide access to resources and services.
  • Monitoring clients' progress and adjusting service plans as needed.
  • Providing counseling and advocacy services to clients.
  • Linking clients to healthcare and mental health services.
  • Maintaining accurate records and files of clients.


  • Bachelor's degree in social work, psychology, or related field.
  • Experience in case management or social work.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and decision-making abilities.
  • Knowledge of community resources and social service agencies.
  • Ability to work independently and as part of a team.


  • Competitive salary and benefits package.
  • Opportunities for growth and advancement within the organization.
  • Training and development programs.
  • Collaborative and supportive work environment.
  • Flexible scheduling options.


If you’re searching for a Case Manager to join your team, it is important that you create a compelling job posting to attract talented and highly motivated candidates. The following guide will provide you with tips and guidelines to create an effective job posting that will help you to find the ideal Case Manager for your organization.

Job Title and Summary

The first step in creating a job posting for a Case Manager is to determine an appropriate job title that accurately reflects the position you are hiring for. Be sure to include a clear and concise job summary that showcases the role of the Case Manager and includes essential responsibilities.

  • Job Title: Case Manager
  • Job Summary: Seeking a skilled Case Manager to assist clients in our organization by providing support and guidance in achieving their goals and overcoming obstacles. The Case Manager will work closely with clients to assess their needs, develop a plan of action, and provide ongoing support and advocacy.
  • Responsibilities

    Provide a detailed list of the essential responsibilities that the Case Manager will be responsible for, including:

  • Collaborate with clients and stakeholders to develop and implement individualized care plans.
  • Provide ongoing support and advocacy for clients as they progress towards their goals.
  • Link clients with community resources and services that may be helpful to their specific situations.
  • Coordinate and communicate with professionals involved in the client’s care, including medical personnel, legal personnel, and other service providers.
  • Requirements

    Include a list of the requirements and qualifications necessary for the position of Case Manager. This will help to identify qualified candidates and weed out unqualified candidates at the start of the hiring process.

  • Bachelor’s degree in social work, psychology, or a related field
  • Prior experience working with diverse populations in a human services context
  • Excellent communication and interpersonal skills
  • Ability to work independently and in a team environment
  • Excellent organizational and time management skills
  • About the Organization

    Provide a brief overview of your organization, including your mission, values, and any other relevant information that may help to attract candidates who are a good fit for your organization.

    Application Process

    Include instructions on how to apply for the position and any necessary requirements, such as a cover letter or resume. Be sure to provide clear contact information so that candidates can easily reach out to your organization with any questions about the position.

    Closing Thoughts

    Creating an effective job posting for a Case Manager is an important step towards attracting the right candidate for your organization. By following these guidelines, you can create a job posting that will showcase your organization and attract a skilled and motivated Case Manager who will help you to achieve your goals.

    Frequently Asked Questions on Creating Case Manager Job Posting

    1. What Should I Include in the Job Description for a Case Manager Position?

    The job description for a case manager position should include the specific duties and responsibilities that the person hired will be expected to perform. It should also highlight the ideal candidate's skills, qualifications, and education. Additionally, be sure to mention other requirements such as work schedule, travel expectation, and experience levels.

    2. How Can I Make My Job Posting Stand Out?

    To make your job posting stand out, ensure that it is creative, clear, and concise. Include information about the company culture and the qualities you are looking for in a candidate. You could also offer attractive salary packages and benefits.

    3. How Should I Format My Job Posting?

    Use short paragraphs and bullet points wherever possible to make your job posting easy to read. Ensure that it is visually appealing with the proper use of headings and keywords used effectively but not excessively. Avoid using complex jargon that could exclude qualified candidates from applying to the position.

    4. How Long Should My Job Posting Be?

    The length of your job posting should be determined by the complexity of the desired position. However, it should usually be no more than three pages long in total. Remember that too much information could compromise the effectiveness of the posting.

    5. How Should I Word the Job Title and Description?

    The job title should be clearly defined and easily recognizable. The description should highlight the position's essential tasks and corresponding qualifications. Use plain language that can be easily understood by a diverse range of candidates.

    6. What Should I Look for in Candidate Applications?

    When looking for candidates, ensure they have the necessary qualifications and experience relevant to the position advertised. Also, look for candidates' experience in customer service and project management, especially if the job calls for them. It would help if you also looked for communication skills, interpersonal skills, and ability to manage an ever-changing caseload.

    7. How Often Should I Update My Job Posting?

    It is best to refresh your job posting every two weeks or less to ensure that they remain visible to potential candidates. Updating job postings can also exhibit the employer's interest in having the position filled.

    8. How Soon Can I Expect to Receive Applications After Posting a Job?

    The length of time it would take to receive applications is dependent on numerous factors such as the job posting's viability, the company culture, and salary packages offered. However, it is reasonable to expect applications within a week of posting the job.

    9. What Are the Essential Traits of a Candidate for a Case Manager Position?

    An ideal candidate for a case manager position should be organized, empathetic, and proactive. They should be able to work in a fast-paced, high-pressure environment and be comfortable working with people from diverse backgrounds.

    10. How Can I Ensure Diversity in My Applicant Pool?

    To ensure diversity in your applicant pool, post the job opening on a variety of platforms catering to diverse audiences. Write job descriptions in plain language to avoid unnecessarily eliminating qualified candidates. Also, consider offering internships, mentorships, or training programs to underrepresented candidates.

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