Cisco Voice Engineer Job Description Template

This is a job description template for a Cisco Voice Engineer. The Cisco Voice Engineer will be responsible for designing, implementing, and maintaining Cisco voice systems, as well as providing support to end-users. The ideal candidate should have extensive knowledge of Cisco voice products, protocols, and technologies. They should also possess strong communication and troubleshooting skills.

901 people used this job description template, 81 people have rated it.


  • Design and implement Cisco voice solutions for customers.
  • Configure and troubleshoot Cisco Unified Communications Manager (CUCM) and Unity Connection.
  • Install and configure voice gateways, ISR routers, switches and other Cisco voice equipment.
  • Develop and implement voice dial plans.
  • Provide level 3 support for complex voice issues.
  • Participate in project planning and implementation.
  • Collaborate with other engineers, project managers and customers.
  • Produce documentation for voice solutions.


  • Bachelor's degree in computer science, engineering or related field.
  • Cisco CCVP, CCNA Collaboration or CCIE Collaboration certification.
  • Minimum of 5 years of experience with Cisco voice solutions and equipment.
  • Strong knowledge of Cisco Unified Communications Manager, Unity Connection, and voice gateways.
  • Experience with SIP Trunking, H.323, and VoIP protocols.
  • Experience with QoS and voice VLANs.
  • Excellent communication and problem solving skills.
  • Ability to work independently and in a team environment.

Preferred Skills:

  • Experience with Cisco Contact Center Express (UCCX)
  • Experience with Cisco Emergency Responder (CER)
  • Experience with Cisco Unified Border Element (CUBE)
  • Experience with Session Border Controllers (SBC)
  • Experience with Cisco Webex Teams and Meetings


Creating a Cisco Voice Engineer job posting requires careful consideration and planning. The job posting should clearly communicate the required skills, responsibilities, and expectations of the role. Here's a guide on how to create a comprehensive Cisco Voice Engineer job posting that will attract the best candidates for the job.

Job Title and Role Summary

The job title should be clear and concise, and the role summary should include a brief overview of the job responsibilities, required qualifications, and desired experience. For example, the job title could be "Cisco Voice Engineer," and the role summary could state that the person in this role will be responsible for managing Cisco Unified Communications solutions, troubleshooting network issues, and working with cross-functional teams to deliver high-quality solutions.

Key Responsibilities

List the key responsibilities of the Cisco Voice Engineer role, including the duties that the person in this position would be expected to perform daily. These could include managing and maintaining Cisco Unified Communications solutions, monitoring and troubleshooting network issues, providing technical support to end-users, and collaborating with cross-functional teams to deliver high-quality solutions.

Required Skills and Qualifications

List the required skills and qualifications necessary for the Cisco Voice Engineer role. These could include a Bachelor's degree in computer science or a related field, relevant certification such as CCNP, in-depth knowledge of Cisco Unified Communications solutions, excellent problem-solving skills, and experience using network analysis tools.

Desired Skills and Qualifications

List the skills and qualifications that would be advantageous for the Cisco Voice Engineer role. These could include experience with cloud-based telephony systems, knowledge of VoIP protocols, experience with project management, and the ability to work independently or in a team environment.

Job Location and Schedule

List the job location and schedule requirements for the Cisco Voice Engineer role. This could include the expected work hours, whether the position is full-time or part-time, and whether remote work is possible.

Company Culture

Include a brief overview of the company culture and work environment. This could include information about the company's mission and values, team size and structure, and any unique employee perks or benefits that are offered.

How to Apply

Include clear instructions on how to apply for the Cisco Voice Engineer role, including any required submission materials such as a resume and cover letter. It's also helpful to include a brief statement about the company's commitment to diversity and inclusion in the hiring process.


Creating a comprehensive Cisco Voice Engineer job posting is key to attracting top talent for the role. By following these guidelines and providing a clear description of the key responsibilities, required skills, and desired qualifications, you'll be able to find a skilled and enthusiastic individual who can excel in this position.

FAQs on Creating Cisco Voice Engineer Job Posting

When looking for a Cisco Voice Engineer, it is important to craft a job posting that clearly outlines the specific qualifications and responsibilities of the job. Here are some frequently asked questions to help you create an effective and efficient job posting:

  • What are the essential qualifications required for a Cisco Voice Engineer?

    A Cisco voice engineer should have a bachelor’s degree in Computer Science or related technical field, CCNP, and 5+ years of experience in network engineering with a focus on voice technologies, such as Cisco Unified Communications Manager (CUCM) and Contact Center Express (UCCX). An ideal candidate should also have excellent communication, organizational and analytical skills, attention to detail, and experience in working collaboratively with cross-functional teams.

  • What are some potential responsibilities of a Cisco Voice Engineer?

    A Cisco Voice Engineer’s responsibilities may include installing, configuring, and maintaining Cisco Unified Communications solutions, including but not limited to, CUCM, Cisco Unity Connection, Unity Express, Cisco Voice Gateways, UCCX, Cisco Emergency Responder (CER), and Cisco Meeting Server (CMS). They may also perform daily operational tasks like monitoring, troubleshooting, and resolving network related issues.

  • What are some important skills or attributes to look for in a candidate?

    Along with technical knowledge and experience, a potential candidate should have excellent communication and problem-solving skills. They should demonstrate the ability to work well within a team or independently, depending on the scale of the project. They should have a penchant for learning new technologies and keeping up with industry trends.

  • What are some typical job requirements or company expectations?

    Some common job requirements for a Cisco Voice Engineer include a willingness to work flexible hours or be on-call for support. Along with that, proficiency in both spoken and written English is a must. Depending on the job location, Cisco Certified Internetwork Expert (CCIE) certification might be preferred. It is also crucial to ensure that the candidate can work in a fast-paced environment and execute on-time project delivery.

  • How should a Cisco Voice Engineer job posting be structured?

    The job posting should start with a clear title that indicates the role, typical job requirements, and location. The introduction should have a brief description of both the company and the job role. The main body should focus on job responsibilities, specific technical qualifications required, and job expectations. The closing section should emphasize the benefits of working with the company, such as a competitive salary, comprehensive benefits package, and opportunities for growth and development. It should also provide clear instructions on how to apply to the posting, what documents need to be provided, and the expected timeline for the recruitment process.

Creating an effective Cisco Voice Engineer job posting is crucial to attract skilled and experienced professionals. Careful consideration of job requirements, company expectations, and candidate skills is necessary to craft a posting that stands out, captures the attention of the most qualified candidates, and fosters a positive experience for candidates throughout the hiring process.

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