Claims Job Description Template

This template provides an overview of the responsibilities, qualifications, and skills required for a Claims position. The role involves investigating and assessing insurance claims to determine their validity and make appropriate settlements. It requires strong analytical skills, attention to detail, and the ability to communicate effectively with clients, adjusters, and other parties involved in the claims process. The template can be customized to fit the specific needs of your organization and attract potential candidates with the right experience and qualifications.

1538 people used this job description template, 61 people have rated it.

Job Summary

As a claims specialist, you will be responsible for processing claims submitted by customers or clients. You will analyze claims data, determine the validity of claims, verify coverage, investigate and negotiate claim settlements, and effectively communicate with customers and other parties involved in the claim.

Key Responsibilities

  • Review insurance claims for accuracy and completeness
  • Determine coverage and eligibility of claims
  • Investigate claims by gathering information from multiple sources
  • Negotiate settlements with clients or third parties
  • Document all claim activity and ensure timely resolution of claims
  • Communicate with customers, insurance agents, and other parties involved in the claim
  • Provide excellent customer service and maintain a high level of professionalism at all times


  • Bachelor's degree in a related field or equivalent experience
  • Experience in claims processing, preferably in the insurance industry
  • Knowledge of insurance principles and regulations
  • Strong analytical and problem-solving skills
  • Excellent communication and negotiation skills
  • Ability to work independently and as part of a team
  • Good time management skills and ability to handle multiple tasks simultaneously


When it comes to hiring new staff in insurance companies, creating a compelling job posting is crucial to attract the right candidates. For claims positions specifically, it’s important to emphasize the skills and qualifications needed to excel in this role. Here are some tips on how to create a job posting for a claims position that will attract top talent:

Job Title and Summary

Start with a clear and concise job title that accurately reflects the position. An example of a title is "Claims Adjuster". Use a brief description to outline the responsibilities of the role. Describe the company and its values to give candidates a sense of the business culture.

Key Responsibilities

List the key responsibilities that will be expected of the successful candidate. Be specific, using bullet points to break them down. Some sample responsibilities include:

  • Assessing and processing claims
  • Handling daily claims inquiries from insured clients
  • Investigating and gathering information to resolve claims
  • Negotiating with clients, lawyers, and other third-party representatives
  • Qualifications and Skills

    Provide a clear list of the education, qualifications, and skills required for the position. The list for a claims adjuster position may include:

  • Bachelor’s degree in a related field (or equivalent experience)
  • Experience handling a variety of claims
  • Strong communication skills, both written and verbal
  • Ability to work independently and as part of a team
  • Proficiency in Microsoft Office
  • Additional Requirements

    Include any other requirements or things that make the advertised job unique. For example:

  • A valid driver’s license may be required if the role involves travel
  • Willingness to work outside of regular hours if necessary
  • Ability to speak a second language a plus
  • Conclusion

    Creating an effective job posting for a claims job involves being clear and concise about the responsibilities of the role, the necessary qualifications, and anything else that could make the advertised job unique. By following these tips, you can ensure that the job posting will attract the right candidates for your organization.

    What information should be included in a Claims job posting?

    When creating a job posting for a Claims position, it's important to include information about the specific responsibilities and requirements of the role. This might include duties such as processing claims, investigating losses, and communicating with customers. You may also want to include information about required qualifications, such as education and experience in the insurance industry. Finally, be sure to mention any important details about the company or its benefits package, as these can be important selling points for potential candidates.

    What are some tips for writing an effective job posting?

    • Be clear and concise with your language and make sure to use specific, descriptive keywords to accurately convey the job requirements and responsibilities.
    • Avoid using jargon or overly technical terms that may be unfamiliar to potential candidates.
    • Consider including details about the company culture or work environment to give candidates a better sense of what it would be like to work with your organization.
    • Mention any specific certifications or qualifications that are required for the position.
    • Be sure to include all relevant contact information and details about how to apply for the position.

    What should be the length of a job posting?

    The length of a job posting can vary depending on the specific position and requirements. While it's important to provide enough detail to attract qualified candidates, it's also important to keep the posting concise and to-the-point. One to two pages is generally considered to be an appropriate length for most job postings.

    How should I format my job posting?

    When formatting your job posting, it's important to make it clear and easy to read. Use headings and bullet points to break up the text and make it easier to scan. Avoid using large blocks of text and make sure to use a consistent font and formatting throughout the posting. You may also want to consider using bold text or highlighting to draw attention to important information, such as required qualifications or application instructions.

    How important is the job title in a job posting?

    The job title can be an important factor in attracting qualified candidates to your job posting. A clear, accurate job title can help candidates understand the specific responsibilities and requirements of the position and can help your posting stand out from other similar positions. Make sure to choose a title that accurately reflects the role and is clear and easy to understand.

    Get Started

    Start saving time and money on recruiting

    Start today for free to discover how we can help you hire the best talents.

    Get started Get Started!
    This site uses cookies to make it work properly, help us to understand how it’s used and to display content that is more relevant to you. For more information, see our Privacy Policy