Collection Agent Job Description Template

The Collection Agent job description template outlines the key skills and responsibilities needed to succeed in this role. As a Collection Agent, you will need to have strong communication skills, be highly organized, and have a knack for negotiation. You will be responsible for collecting overdue payments and handling customer inquiries or complaints. This template provides a starting point for creating a job description that will attract qualified candidates and help your organization meet its goals for revenue collection.

1045 people used this job description template, 77 people have rated it.

Job Summary

We are seeking a highly motivated and detail-oriented Collection Agent to join our team. As a Collection Agent, you will be responsible for contacting customers to collect outstanding debts and negotiate payment plans on behalf of our company.

Key Responsibilities

  • Contact customers via phone, email, or letters to collect outstanding debts
  • Negotiate payment plans and follow up with customers to ensure payments are being made
  • Update customer records to reflect payment history and arrangements
  • Provide excellent customer service while working to resolve outstanding debts


  • High school diploma or equivalent
  • Proven experience in collections or customer service
  • Excellent communication and negotiation skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong organizational skills and attention to detail

If you are looking for a challenging and rewarding career in collections, we encourage you to apply for this position.


A collection agent job posting is an important step to finding qualified candidates for your organization. It's important to make sure your job posting is engaging and accurately reflects the qualifications and responsibilities for the position. In this article, we'll go over some tips on how to create a collection agent job posting.

Job Title, Overview, and Responsibilities

When creating your job posting, the first step is to establish a clear job title followed by an overview of the position. Be concise and direct. Include clearly defined responsibilities of the job to give potential employees an idea of the day-to-day work they will be doing. Some examples of a collection agent's responsibilities might include:

  • Contacting customers who have outstanding balances
  • Managing overdue accounts
  • Negotiating payment plans with clients
  • Maintaining accurate and detailed records

Requirements and Qualifications

Next, it's essential to list the requirements and qualifications for the job. This information should be specific and relevant to the position. Some of the qualifications and requirements for a Collection Agent may include:

  • High school diploma or GED equivalent
  • Prior experience in collections, customer service, or a related field
  • Able to work independently and as part of a team
  • Strong communication, negotiation, and problem-solving skills
  • Excellent time management and organizational skills

Salary and Benefits

A collection agent's salary and benefits are important information to include in your job posting. Be clear and specific about the pay range you are offering. Also, make sure to list the benefits that the candidate would receive if hired for the position. Some common benefits might include:

  • Health, dental, and vision insurance
  • 401(k) or other investment plans
  • Paid holidays and vacations
  • Incentive bonuses

Company Culture and Values

Lastly, it may be helpful to include information about your company's culture and values. Many potential candidates want to work for an organization that shares their values and has a positive company culture. Consider including information about your company's mission, vision, and values, as well as any unique benefits or perks you offer that set your organization apart.


Creating a collection agent job posting doesn't have to be a daunting task. By including clear and concise information about the responsibilities, qualifications, and benefits of the position, along with information about your company's culture and values, you can create a job posting that will attract the top talent in the industry.

Frequently asked questions on creating Collection Agent job posting

What is a Collection Agent?

A Collection Agent is a professional who works for a financial institution, debt collection agency or any other organization that recovers debts on behalf of their clients. They are responsible for collecting overdue payments from individuals or businesses who have failed to fulfill their financial obligations.

What should be included in a Collection Agent job posting?

  • Job title and brief job summary
  • Responsibilities and duties of Collection Agent
  • Qualifications and requirements (e.g., education, experience, certifications, skills)
  • Starting salary, benefits and compensation package
  • Contact information and application process
  • What are some key skills required for a Collection Agent?

    A Collection Agent must have excellent communication, negotiation, and interpersonal skills. They should be able to persuade debtors to pay off their debts while maintaining a courteous and professional demeanor. Additionally, they must be well-organized, detail-oriented and have the ability to work under pressure.

    What are the benefits of being a Collection Agent?

    Being a Collection Agent can be a challenging but rewarding career. It offers competitive salaries, bonuses, and opportunities for growth and advancement. As a Collection Agent, one can gain experience in the finance industry, develop communication and negotiation skills, and make a significant impact on the financial success of a company.

    What are some common qualifications required for a Collection Agent?

    The qualifications required for a Collection Agent may vary depending on the job posting. However, most employers prefer candidates who have a high school diploma or equivalent. Some employers may also require a college degree in finance, business administration, or a related field. Prior experience in debt collection or customer service is also preferred.

    Get Started

    Start saving time and money on recruiting

    Start today for free to discover how we can help you hire the best talents.

    Get started Get Started!
    This site uses cookies to make it work properly, help us to understand how it’s used and to display content that is more relevant to you. For more information, see our Privacy Policy