Collection Analyst Job Description Template

The Collection Analyst is responsible for tracking and managing outstanding debts owed to a company or organization. He/she works closely with clients generating invoices, monitoring payment patterns, and devising strategies to recover funds. The ideal candidate must have exceptional analytical and problem-solving skills to evaluate financial records, develop reports and identify areas of improvement. If you enjoy working with numbers, possess excellent communication skills and have a passion for debt recovery, then this job may be the perfect fit for you.

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Job Overview

A Collection Analyst is responsible for managing and collecting outstanding accounts. They work with customers to find payment solutions and negotiate payment plans. The Collection Analyst ensures timely payment and maintains accurate records of all collections activities.

Key Responsibilities

  • Identify and prioritize overdue accounts and pursue collections activities
  • Review and analyze payment history and billing statements to determine collection strategies
  • Contact customers via phone, email, or written correspondence to collect outstanding balances
  • Discuss payment options and negotiate payment plans with customers
  • Document all collections activities and maintain accurate records of customer interactions
  • Collaborate with internal stakeholders to resolve customer issues and disputes
  • Provide regular reports and updates to management on outstanding accounts and collections activities



  • Bachelor's degree in Finance, Accounting, or related field
  • Professional certifications such as ACA, CICM, or ACCA are an advantage


  • Minimum of 2 years of experience in collections or related field
  • Experience working with collections software and systems like FICO, Experian, or TransUnion
  • Proven track record of meeting and exceeding collection targets


  • Excellent communication and negotiation skills
  • Strong analytical and problem-solving skills
  • Ability to work independently with minimal direction and oversight
  • Attention to detail and accuracy
  • Proficiency in Microsoft Office suite, specifically Excel


Collection Analyst job posting is a crucial task for any organization that aims to find the most qualified candidate to join their team. A collection analyst is responsible for monitoring and analyzing collection data, identifying collection trends, and creating reports that will help the organization to make informed decisions. Therefore, writing an effective job posting is essential to attract the right candidates for the role. Here is a step-by-step guide to creating an excellent Collection Analyst job posting.

Job Title and Summary

Begin by writing an attention-grabbing job title that summarizes the role's responsibilities. For instance, "Collection Analyst" would be an ideal job title. Afterward, create a brief job summary to help candidates understand what the position entails. The summary should be concise, informative, and easy to read. Here is an example:

  • Responsible for managing and monitoring the debt collection process, analyzing trends, and providing feedback to management.
  • Key Responsibilities

    Enumerate the essential job functions of the Collection Analyst role. This section should highlight the primary duties, including day-to-day responsibilities and any long-term projects. Be as specific as possible and avoid ambiguity. Here are some of the essential responsibilities of a collection analyst:

  • Develop strategies for improving the collection process and reducing delinquency rates.
  • Analyzing customer accounts to identify and resolve issues that could lead to non-payment.
  • Communicate with clients to resolve disputes and negotiate payment plans.
  • Ensure compliance with collection laws and regulations.
  • Prepare reports that provide insight into collection trends and performance metrics.
  • Required Qualifications

    Specify the minimum qualifications or skills required for the Collection Analyst role. This section should outline the educational and professional qualifications necessary for the job. For instance:

  • Bachelor's degree in accounting, finance, or a related field.
  • At least 3 years of experience in a similar role.
  • Excellent analytical, communication, and negotiation skills.
  • Familiarity with data analysis tools such as Excel and related software.
  • Additional Requirements

    Enumerate any additional requirements that candidates should possess, such as:

  • Excellent organizational and multitasking skills.
  • Willingness to work under tight deadlines and handle pressure.
  • Experience using collections management systems.
  • Application Process

    Provide clear instructions on how candidates can apply for the Collection Analyst role. Specify the preferred method of application, including any necessary materials, such as a resume and cover letter. Also, include information on the application deadline and when candidates should expect feedback.


    Creating an effective Collection Analyst job posting is vital in attracting the best candidates for the job. The job posting should be precise, specific, and easy to read. Clarifying what the role entails and the required qualifications will help save time in identifying the most suitable candidates. Promote the job posting on relevant job boards and social media platforms to get more visibility and improve the likelihood of attracting the most qualified persons to apply. With this guide, you should be able to create a Collection Analyst job posting that will attract top talent.

    What is a Collection Analyst?

    A Collection Analyst is a professional who collaborates with customers who are experiencing difficulty in paying off their debts. They work with the customers to identify options for repayment and develop a payment plan that is flexible and manageable for the customers. They are responsible for monitoring and analyzing customer accounts and identifying trends and patterns in customer behavior to inform decision making.

    What are the qualifications required for a Collection Analyst role?

  • A bachelor’s degree or equivalent experience in finance, accounting, or related fields
  • Experience in the collections industry, preferably in a financial institution
  • Knowledge of debt collection laws and regulations
  • Excellent analytical and problem-solving skills
  • Strong communication and negotiation skills
  • Proficiency in Microsoft Excel and other data analysis tools and software
  • What are the duties and responsibilities of a Collection Analyst?

  • Monitoring customer accounts and identifying delinquent accounts
  • Contacting customers to discuss repayment options and negotiate payment plans
  • Recording customer interactions and updating customer account information
  • Analyzing customer data to identify trends and patterns and inform decision making
  • Collaborating with other departments to identify opportunities for process improvement
  • What are the key skills required for a Collection Analyst role?

  • Strong analytical and problem-solving skills
  • Excellent communication and negotiation skills
  • Attention to detail and accuracy
  • Entrepreneurial thinking and the ability to identify and capitalize on opportunities
  • High level of comfort with technology and data analysis tools
  • What are the working conditions/requirements for a Collection Analyst role?

  • Typically an office-based role, though remote work is becoming increasingly common
  • Requires strong communication and interpersonal skills to interact effectively with customers and colleagues
  • May require working outside of normal business hours to accommodate customer schedules
  • May require travel to other locations to interact with customers or colleagues in person
  • What are the benefits of hiring a Collection Analyst?

  • Improved debt recovery rates
  • Reduction in debt write-offs and loss provisions
  • Improved customer satisfaction due to more effective and personalized debt collection efforts
  • Identification of process improvement opportunities to optimize collections processes
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