Collection Manager Job Description Template

The Collection Manager job description template is a comprehensive document that outlines the responsibilities, qualifications, and skills required for this role. As a Collection Manager, you will be responsible for managing and overseeing the collection process of an organization. You will be in charge of ensuring that outstanding debts are collected in a timely and efficient manner, while maintaining positive relationships with clients. This document is designed to help hiring managers find qualified candidates by providing a thorough description of the expectations and requirements for the position.

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Job Overview

We are seeking a highly organized and detail-oriented individual to fill the position of Collection Manager. The Collection Manager will be responsible for overseeing the collections process, managing a team of collectors, and ensuring that all collections activities are compliant with federal and state regulations.

Key Responsibilities

  • Develop and implement collections strategies to minimize delinquencies and maximize recoveries.
  • Oversee a team of collectors and provide leadership and guidance to ensure that collections goals are met.
  • Maintain accurate and up-to-date records of all collections activities, including contact attempts, payments received, and account statuses.
  • Ensure that all collections activities are conducted in compliance with federal and state regulations, including the Fair Debt Collection Practices Act (FDCPA).
  • Identify and resolve customer disputes and complaints related to collections activities.
  • Analyze delinquency trends and develop strategies to minimize future delinquencies.
  • Collaborate with cross-functional teams, including Finance, Legal, and Sales, to improve collections processes and procedures.


  • Bachelor's degree in Finance, Business Administration, or related field.
  • Minimum of 5 years of experience in collections management.
  • Strong leadership and management skills, with the ability to motivate and develop a team of collectors.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate with customers, internal teams, and senior management.
  • In-depth knowledge of federal and state regulations pertaining to collections, including the FDCPA and state-specific collections statutes.
  • Strong analytical skills, with the ability to analyze delinquency trends and develop strategies to minimize future delinquencies.
  • Proficient in Microsoft Office Suite, with advanced skills in Excel and Access.


As a hiring manager, creating a job posting is a critical step in attracting the right candidates for your open position. Creating a precise and accurate job posting will save you time and ensure that you receive suitable applications.

Job Description

The first step in creating a Collection Manager job posting is to write a detailed job description. This job description should be clear, concise, and provide a comprehensive overview of the duties and responsibilities of the Collection Manager. You can choose to include qualifications, necessary skills, and education required for the position. This job description should help potential candidates determine if they are qualified and interested in the job.

Job Title and Summary

When creating a job posting, your job title should be direct and descriptive. A concise summary should be included to give the reader a brief overview of what the job entails. Job titles should be consistent with industry norms to ensure that job seekers can find your posting easily through search engines.

Responsibilities and Duties

A detailed list of responsibilities and duties should be listed in the job posting. These should include a comprehensive description of the job functions, such as managing all aspects of collections, reviewing delinquency reports, and leading a team of collectors. You can also include specific tasks the Collection Manager would perform, such as handling customer complaints or resolving collection disputes.

Qualifications and Requirements

The next section of the job posting should list the required qualifications for the Collection Manager position. This should include education level, years of experience in collecting or similar work, and required licenses or certifications. You can also list the necessary skills required for the position, such as excellent communication skills, problem-solving abilities, and organizational skills.

Salary and Benefits Information

The salary and benefits information is the final section of the job posting. This section should include the salary range and any benefits the company offers, such as health insurance, retirement plans, and paid time off. Including this information can help attract potential candidates and alleviate any confusion regarding compensation.


Creating a Collection Manager job posting requires careful consideration of the job responsibilities, qualifications, and necessary skills. Providing comprehensive information regarding the job and compensation can help attract the right candidates for your open position.

Frequently Asked Questions on Creating Collection Manager Job Posting

What is a Collection Manager?

A Collection Manager is an individual responsible for managing, organizing, and cataloging large collections of data, material, or artifacts. They ensure that collections are properly stored, preserved, and accessible.

What are the duties and responsibilities of a Collection Manager?

  • Develop and implement procedures for acquisition, accessioning, and deaccessioning of collections.
  • Conduct research and analysis of collections to determine their value, significance, and condition.
  • Collaborate with other professionals and staff members to plan and execute exhibitions and displays.
  • Implement policies and procedures for collections use, including collections access and handling.
  • Maintain accurate and up-to-date documentation and records of collections.
  • What qualifications are required to become a Collection Manager?

    Typically, Collection Managers should have at least a bachelor's degree in History, Museum Studies, Library Science, or a related field. Depending on the responsibilities of the role, some employers may require a master's degree or certification. Strong organizational and interpersonal skills, as well as knowledge of digital preservation and data management, are essential qualifications for the position.

    What should be included in a Collection Manager job posting?

  • A brief introduction to the organization and the position title and duties.
  • Required qualifications and experience.
  • Information on the application process, including required documents and deadlines.
  • Details on the organization's policies, including equal employment opportunity and affirmative action policies.
  • How can the job posting attract a diverse pool of candidates?

    To attract a diverse pool of candidates, the job posting should be inclusive in language and mention the organization's commitment to diversity and equity. The posting can also include language encouraging individuals from underrepresented groups to apply. To reach a diverse pool of candidates, organizations can also post the job announcement on job boards associated with minority-focused organizations and educational institutions.

    What is the best format for a Collection Manager job posting?

    The best format for a Collection Manager job posting is a clear and concise format with bullet points to highlight the key responsibilities, qualifications, and application process. Use of heading tags can be effective in organizing the content and making it easier to read. Avoid using complex language and industry jargon. Instead, use simple language to describe the responsibilities and qualifications for the position.

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