Collection Specialist Job Description Template

The Collection Specialist role is a critical position within any organization that handles receivables, debts or unpaid balances owed by customers or clients. This job requires strong communication and negotiation skills, attention to detail and the ability to work well under pressure. A Collection Specialist's main objective is to contact customers or clients, negotiate payment arrangements and ensure that unpaid balances are collected in a timely and effective manner. This job description template can help you attract top talent to your organization by outlining the key responsibilities, qualifications and skills required for the role.

616 people used this job description template, 83 people have rated it.

Job Description

A Collection Specialist is responsible for managing and collecting overdue accounts receivable payments. They work with customers to resolve billing issues and ensure that payments are received in a timely manner. The ideal candidate for this role should have strong analytical skills, excellent communication skills, and the ability to work well under pressure.


  • Contact customers via phone, email, and mail to collect overdue payments
  • Review delinquent accounts and design strategies for collections
  • Work with customers to resolve billing issues and disputes
  • Negotiate payment plans with customers who are unable to pay in full
  • Maintain accurate records of customer interactions and transactions
  • Provide regular updates to management on the status of overdue accounts
  • Perform account reconciliations to ensure payments are properly applied
  • Generate reports on delinquent accounts and collections activities
  • Follow up on promised payments and take necessary action on missed payments
  • Collaborate with internal teams to improve billing processes and procedures


  • Proven experience as a Collection Specialist or similar role
  • Knowledge of collection laws and regulations
  • Excellent communication and negotiation skills
  • Ability to work well under pressure and meet collection targets
  • Strong analytical skills with the ability to solve problems
  • Proficiency in MS Office and database software
  • High school diploma or equivalent; college degree is a plus


As a business owner, you need a skilled and experienced collection specialist to manage your collection activities. A collection specialist is responsible for contacting customers who owe money and negotiating payment plans to recover outstanding debts. In this article, we will guide you on how to create a collection specialist job posting.

Job Title and Overview

The first step in creating a job posting is to write the job title and overview. The job title should be clear and concise. For example, "Collection Specialist." The overview should give an overview of what the job entails. It could be something like this:

  • Responsible for contacting customers who owe money
  • Negotiating payment plans to recover outstanding debts
  • Prepare and present reports to the management
  • Follow-up with customers through emails, phone calls, or letters
  • Researching and analyzing accounts receivable data
  • Updating and managing customer information in the company's database

Job Requirements

The next step is to write the job requirements. It should include the qualifications, experience, and skills of the ideal candidate. Here's an example:

  • Bachelor's Degree in Business Administration or a related field
  • 2-3 years of experience in collections or accounts receivable management
  • Knowledge of relevant laws, regulations, and policies related to collections
  • Excellent negotiation and communication skills
  • Ability to work under pressure and meet deadlines
  • Proficient with Microsoft Office Suite

Job Responsibilities

Next, it's time to detail the responsibilities of the collection specialist. Here's an example:

  • Contact customers who owe money and negotiate payment plans to recover outstanding debts
  • Research and analyze accounts receivable data to prepare reports for management
  • Follow up with customers through emails, phone calls, or letters to ensure prompt payment of debts
  • Update and manage customer information in the company's database
  • Prepare and present reports to the management about the status of collections and resolutions
  • Work with other teams like legal and accounting departments to resolve disputes and discrepancies
  • Provide outstanding customer service to ensure customer satisfaction

How to Apply

The final step in creating a job posting is to detail the application process. You should specify how and where candidates can apply. Here's an example:

If you meet the above qualifications and are interested in joining our team, please send your cover letter and resume to In the subject line, write "Collection Specialist." We will review your application and contact you if you're selected for an interview.


Creating a job posting is an essential part of hiring the right candidate for your business. A well-written job posting can attract qualified and experienced candidates who can help you manage your collection activities more efficiently. By following these guidelines, you can create an effective collection specialist job posting that clearly outlines the requirements and expectations of the role.

What is a Collection Specialist?

A Collection Specialist is a professional who helps companies recover outstanding debts from customers who have failed to pay their bills on time. This job requires a specialized set of skills, including strong communication and negotiation abilities, attention to detail, and knowledge of financial regulations.

What are the key responsibilities of a Collection Specialist?

  • Contacting customers who have overdue bills through various channels, including phone, email, and letters
  • Negotiating payment plans and settlements with customers to recover outstanding debts
  • Maintaining accurate records of all customer interactions and payment arrangements
  • Providing regular reports to management on the status of outstanding debts and recovery efforts
  • Working with lawyers and debt collectors to initiate legal proceedings against customers who have failed to pay their debts
  • What qualifications are required to become a Collection Specialist?

    Most Collection Specialist positions require individuals to have at least a high school diploma or GED. However, some companies require applicants to have a Bachelor's degree or higher in finance, accounting, or a related field. Certification in debt collection may also be required by some employers.

    In addition to educational qualifications, Collection Specialists must possess excellent communication, negotiation, and problem-solving skills. They must also be proficient in using computer software for tasks such as data entry and generating reports.

    What are the working conditions for a Collection Specialist?

    Collection Specialists typically work in an office environment, although some may work remotely. They may work during regular business hours or may be required to work evenings or weekends to accommodate customers' schedules. This job can be stressful due to the nature of the work and the need to deal with customers who may be angry or resistant to paying their debts.

    What is the expected salary for a Collection Specialist?

    The salary for a Collection Specialist can vary widely depending on experience, education, and geographic location. According to Glassdoor, the average base pay for a Collection Specialist in the United States is approximately $39,600 per year, but salaries can range from $25,000 to $61,000 per year.

    What are the qualities of a successful Collection Specialist?

  • Excellent communication and negotiation skills
  • Attention to detail and accuracy in record-keeping
  • Ability to remain calm and professional in stressful situations
  • Strong problem-solving skills
  • Ability to work independently and as part of a team
  • Get Started

    Start saving time and money on recruiting

    Start today for free to discover how we can help you hire the best talents.

    Get started Get Started!
    This site uses cookies to make it work properly, help us to understand how it’s used and to display content that is more relevant to you. For more information, see our Privacy Policy