Collections Agent Job Description Template

The Collections Agent job description template outlines the key responsibilities, qualifications, and requirements for individuals interested in pursuing this role. As a Collections Agent, you will be responsible for managing and collecting overdue payments from clients on behalf of your employer. You will need to possess strong communication skills, assertiveness, and the ability to navigate challenging situations while maintaining a positive professional demeanor. The Collections Agent job description template serves as a useful starting point for companies looking to hire a qualified individual for this crucial role.

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Job Description

We are seeking a talented Collections Agent to join our growing team. In this role, you will be responsible for communicating with customers who have outstanding debts or payments due. You will work with customers to create payment plans and negotiate payment arrangements.

Key Responsibilities

  • Maintain a high level of professionalism and service when communicating with customers
  • Use independent judgment and discretion to negotiate payment arrangements
  • Maintain accurate records of customer interactions and payment arrangements
  • Research and investigate delinquent accounts
  • Escalate issues to management as needed
  • Requirements

  • Prior experience in collections or customer service preferred
  • Excellent communication and negotiation skills
  • Ability to maintain composure and professionalism when dealing with difficult customers
  • Strong attention to detail and record keeping
  • Proficiency in Microsoft Office and other computer applications
  • If you are a motivated self-starter with a passion for customer service and an interest in finance, we encourage you to apply for this exciting opportunity.


    A Collections Agent job posting is a crucial step in finding the right candidate who can help manage overdue payments and debts for a company. This type of job requires candidates who are skilled in communication, negotiation, and problem-solving. To help you create an effective Collections Agent job posting, we have put together a guide with some essential tips and requirements.

    Job Title and Overview

    Your job title must be clear and concise, indicating the role and function of the position. We recommend using "Collections Agent" or "Collections Specialist" as the job title. Your overview should provide a brief summary of the job and its purpose, requiring the candidate to focus on the essential job functions that they will perform.

    Job Requirements

    Your job requirements section must include both qualifications and personal attributes. Here are some suggestions to help you create an effective collections job requirements list:

    • Bachelor's degree in Finance, Accounting, or a related field
    • 1-3 years of collections experience
    • Excellent communication and negotiation skills
    • Ability to handle difficult customers and stressful situations
    • Knowledge of state and federal laws related to collections and debts

    Responsibilities and Duties

    This section should include a detailed list of specific duties and responsibilities that the collections agent will be required to perform. The following list of responsibilities should be present in your Collections Agent job posting:

    • Performing collections calls and follow up on delinquent accounts
    • Negotiating payment plans and settlements
    • Accurately updating customer records and account information
    • Collaborating with legal/management teams on bankruptcies and litigations
    • Providing excellent customer service while maintaining a professional attitude


    Make sure to highlight some of the benefits you offer. This can help make your job more appealing to potential applicants. Here are some benefits that could be mentioned:

    • Competitive salary and bonus potential
    • Health, dental, and vision insurance
    • 401(k) matching program
    • Casual work environment
    • Work/life balance


    A Collections Agent job posting must be well-written and straightforward while bringing attention to the essential job functions, requirements, responsibilities, and benefits. Ensure that your job posting is written in a clear and concise manner, and that it targets the applicants with the right qualifications, skills, and experience. These tips will help you to get the perfect candidate for your collections position.

    What does a Collections Agent do?

    A Collections Agent is responsible for contacting individuals and businesses who have unpaid debts and negotiating payment plans with them.

    What qualifications are required for a Collections Agent?

  • A high school diploma or equivalent is required, though some companies may prefer candidates who have completed some college coursework.
  • Previous experience in collections or a related field is preferred but not required.
  • Strong communication, negotiation, and problem-solving skills are essential.
  • What should I include in a Collections Agent job posting?

  • The job title and a brief overview of the responsibilities of the position
  • The qualifications required for the position
  • The skills and attributes that the successful candidate will possess
  • The hours per week, salary range, and details about any benefits or perks that will be offered
  • The location of the job and whether any travel may be required
  • Instructions for how to apply, such as submitting a resume, cover letter, or completing an application form
  • Are there any legal requirements to consider when creating a Collections Agent job posting?

    Yes, there are several legal requirements that employers must consider when creating a job posting:

  • Equal Employment Opportunity (EEO) laws prohibit discrimination based on race, gender, age, religion, or disability, among other protected characteristics. Employers must ensure that their job postings do not include any discriminatory language or requirements.
  • Employers are also required to provide reasonable accommodations to candidates with disabilities during the application and interview process.
  • The Fair Credit Reporting Act (FCRA) and other laws govern the collection and use of consumer credit information in hiring decisions, including background checks.
  • How can I attract qualified candidates to apply?

  • Be clear and concise in your job posting, outlining what the position entails and what is required of the successful candidate.
  • Showcase your company culture and benefits to make your job posting stand out from others.
  • Utilize social media and professional networking sites to reach a wider audience.
  • Consider partnering with local universities or professional networks to help spread the word about your job opportunity.
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