Collections Specialist Job Description Template

The Collections Specialist job description template outlines the essential duties and responsibilities of a Collections Specialist, who is responsible for collecting overdue payments from customers. This template provides a general guideline for the qualifications, skills, and experience required for this role, which includes strong communication and negotiation skills, attention to detail, and the ability to multitask. This job is critical for ensuring that the organization collects outstanding debts and maintains positive relationships with its customers.

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A Collections Specialist is responsible for managing and collecting on past due customer accounts. This involves communicating with customers to determine reasons for non-payment, negotiating payment plans or settlements, and keeping detailed records of all communications and actions taken.


  • Contact customers via phone, email or in-person to discuss payment options and collect on past due accounts
  • Research payment discrepancies and resolve issues in a timely manner
  • Work with customers to establish payment plans or negotiate settlements
  • Update customer records and document all communication and actions taken
  • Collaborate with other departments, such as billing and customer service, to ensure timely and accurate account resolution
  • Continuously monitor and review accounts receivable aging reports to prioritize collection activities
  • Provide exceptional customer service while maintaining a professional demeanor at all times


  • High school diploma or equivalent; some college coursework in accounting or finance preferred
  • Prior experience in collections or a related field
  • Strong written and verbal communication skills
  • Excellent problem-solving and negotiation skills
  • Ability to prioritize and manage multiple tasks efficiently
  • Basic knowledge of accounting principles and practices
  • Familiarity with collection software and Microsoft Office programs

Job Description

A Collections Specialist is responsible for collecting outstanding debts, reviewing client accounts, and negotiating payment plans. The successful candidate will have excellent communication skills, a customer-focused approach, and be comfortable with a heavy workload.


  • Manage a portfolio of clients and collect overdue payments
  • Investigate and resolve billing discrepancies
  • Negotiate payment plans with clients
  • Maintain accurate customer records
  • Collaborate with other teams to resolve disputes and improve processes
  • Provide exceptional customer service while keeping company goals in mind


  • Minimum of 2 years of collections experience
  • Excellent communication, negotiation, and problem-solving skills
  • Ability to work independently and manage a high-volume workload
  • Strong attention to detail and accuracy
  • Proficient in Microsoft Office, with advanced skills in Excel preferred
  • Experience with collections software or CRM system preferred

Education and Training

A high school diploma or equivalent is required for this position. A degree in Accounting, Finance, Business Administration or related field is preferred.

Salary and Benefits

The salary range for a Collections Specialist typically falls between $35,000 and $55,000 per year. Actual salary will depend on qualifications, experience and location. Benefits may include health insurance, retirement savings plan, paid time off, and company-wide incentives.

How to Apply

Interested candidates should submit a resume and cover letter to the email address provided on the job posting. Please include “Collections Specialist” in the subject line.

What qualifications should a Collections Specialist have?

A Collections Specialist should have a minimum of a high school diploma or equivalent. They should also have at least two years of experience in collections or a related field. Strong communication skills, both oral and written, are essential. Additionally, they should possess excellent problem-solving skills and the ability to work in a fast-paced environment.

What are the responsibilities of a Collections Specialist?

  • Make outbound calls and receive inbound calls to collect on delinquent accounts.
  • Negotiate payment plans with customers.
  • Research and resolve billing issues.
  • Update customer accounts and document all collection efforts.
  • Escalate accounts to management when necessary.
  • What should I include in my job posting for a Collections Specialist?

    Your job posting should include a clear job title, job summary, required qualifications, and responsibilities. You should also include your company’s mission statement and values. Additionally, you may want to mention any benefits that your company offers, such as health insurance or paid time off.

    How do I evaluate candidates for the Collections Specialist position?

    You should conduct a thorough interview process that evaluates the candidate’s communication skills, problem-solving abilities, and experience in collections. You may also want to conduct a background check and contact previous employers for references.

    How can I ensure that my Collections Specialist job posting is inclusive?

    You can ensure that your job posting is inclusive by using gender-neutral language and avoiding any age, race, or gender biases. You can also include a statement in your job posting that your company values diversity and inclusivity.

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