Courtesy Clerk Job Description Template

The role of a courtesy clerk is vital in providing exceptional customer service to customers visiting retail stores. Courtesy clerks are responsible for maintaining a clean and orderly store environment, performing various tasks such as bagging groceries, returning merchandise to shelves, and assisting customers with their shopping needs. In order to fill this position, we have put together a courtesy clerk job description template that outlines the necessary qualifications, duties, and responsibilities of the role.

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Courtesy Clerk Job Description


A courtesy clerk is responsible for providing exceptional customer service by bagging groceries, assisting customers with loading and unloading their purchases, and maintaining a clean and organized shopping environment. The role requires a positive attitude, attention to detail, and excellent communication skills.

Primary Responsibilities

  • Bag groceries for customers in a prompt and efficient manner
  • Assist customers with loading and unloading their purchases into their vehicles
  • Ensure shopping carts are available and properly stored
  • Stock and maintain shelves, displays, and other retail areas
  • Clean and disinfect checkout areas, including conveyor belts, credit card terminals, and pin pads
  • Provide exceptional customer service by answering questions, resolving issues, and making product recommendations
  • Follow all safety and sanitation procedures


  • High school diploma or equivalent
  • Strong communication and customer service skills
  • Ability to work in a fast-paced environment
  • Attention to detail and strong organizational skills
  • Ability to lift up to 50 pounds and stand for extended periods
  • Flexibility to work evenings, weekends, and holidays as needed


Creating a courtesy clerk job posting is a crucial step in finding the right candidate for your retail store. Courtesy clerks play an essential role in making sure that your customers experience a pleasant and hassle-free shopping experience. They are responsible for performing various tasks such as bagging groceries, assisting customers with their purchases, and maintaining a clean and organized store environment.

Job Responsibilities

  • Bagging groceries for customers
  • Assisting customers with their purchases
  • Helping customers locate products in the store
  • Restocking shelves and maintaining inventory levels
  • Maintaining a clean and organized store environment
  • Assisting with store events and promotions
  • Operating cash registers and handling customer payments


While courtesy clerk positions require no formal education, there are certain qualifications that applicants should have to excel in this role:

  • Strong customer service skills
  • Good communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Attention to detail and ability to multitask
  • Physical stamina and ability to stand for long periods
  • Flexibility to work evenings, weekends, and holidays

Job Posting Title

Your courtesy clerk job posting title should reflect the position's primary responsibilities and the location of the store. It is essential to include the job title and the location name in the title, as this will help potential candidates find your listing easily. For example, "Courtesy Clerk Needed for XYZ Grocery Store in New York."

Job Posting Content

When creating the content for your job posting, it is essential to provide a detailed description of the position's duties, responsibilities, and qualifications. A well-written job posting can help attract the right candidates and deter unqualified applicants. Make sure to include information on the store hours, pay rate, and any benefits that come with the position.

Contact Information

Provide clear instructions on how to apply for the position and include your contact information. Make sure to provide an email address, phone number, or website where applicants can submit their resumes and cover letters. If you have a physical location, indicate the address and the days and hours that applicants can drop off their application materials.


In conclusion, creating a courtesy clerk job posting is a simple process that can help you find the right candidate for your retail store. By providing detailed job responsibilities, qualifications, and contact information, your job posting will attract a pool of qualified candidates who are invested in working for your store. Remember to keep the language clear and concise and be sure to post your job listing in relevant job boards and online directories.

What is a Courtesy Clerk?

A Courtesy Clerk, also known as a Bagger or Helper Clerk, is an entry-level position in the grocery store industry. They are responsible for assisting customers with their purchases and ensuring that the store remains clean and organized. They also assist with stocking shelves and ensuring that products are properly labeled.

What are the Responsibilities of a Courtesy Clerk?

  • Assisting customers with their purchases and providing excellent customer service
  • Bagging groceries and ensuring that they are properly packed
  • Assisting with stocking shelves and rotating products
  • Keeping the store clean and organized, including sweeping and mopping the floors and cleaning the carts and baskets
  • Assisting with returns and exchanges
  • Note that the specific responsibilities may vary depending on the grocery store and the employer.

    What are the Requirements for a Courtesy Clerk?

  • Must be at least 16 years old
  • Ability to stand for extended periods and lift up to 50 pounds
  • Excellent customer service and communication skills
  • Able to work in a fast-paced environment with attention to detail
  • Some employers may require a high school diploma or equivalent. However, many Courtesy Clerk positions do not require prior experience and offer on-the-job training.

    What is the Salary for a Courtesy Clerk?

    The salary for a Courtesy Clerk varies by location and employer. According to the Bureau of Labor Statistics, the median hourly wage for a Courtesy Clerk as of May 2020 was $11.03 per hour. Some employers may offer benefits such as health insurance and retirement plans.

    How Do I Create a Job Posting for a Courtesy Clerk?

  • Include a job title and brief job description
  • List the specific responsibilities and requirements for the position
  • Include the hourly rate or salary range
  • Indicate the location and any work schedule requirements, such as evenings and weekends
  • Be sure to proofread the job posting for any errors or typos before posting it online or distributing it to potential applicants.

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