Customer Service Advisor Job Description Template

Are you looking for a dynamic job where you can interact with people and help solve their problems? Look no further! We are seeking a Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for providing our customers with top-notch service, answering their questions, and resolving their issues. If you are a people person with great communication skills, we would love to hear from you!

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Job Description:

A Customer Service Advisor’s job is to get contact with customers and provide them with information about products and services. They give instructions on how to place orders, assist in billing inquiries, and troubleshoot issues customers may face.


  • Interact with customers through calls, live chats, and emails.
  • Respond to customer queries about products, services, policies, and orders.
  • Provide accurate product and service information.
  • Resolve customer issues and complaints in a polite and professional manner.
  • Assist customers with billing and payment inquiries.
  • Troubleshoot technical issues and guide customers through the support process.
  • Exceed customer expectations by going above and beyond to deliver exceptional service.
  • Maintain records of customer interaction and transactions accurately in the database.


  • A high school degree or equivalent is required.
  • Proven customer support experience or experience as a customer service representative.
  • Must possess excellent communication and problem-solving skills.
  • Ability to multitask, prioritize, and manage time efficiently.
  • Keen attention to detail and accuracy.
  • Proficient with Microsoft Office and experience working with customer support software.
  • Strong data entry skills and experience typing at a minimum of 50 WPM.
  • Flexible to work in shifts, weekends, and holidays as per the requirement.

If you are a customer-oriented person with strong interpersonal skills, we encourage you to apply for the Customer Service Advisor position in our organization.


A customer service advisor is a critical role within any organization that directly interacts with customers. Customer service advisors assist customers with their inquiries, provide product information and resolve their problems. In order to find the best candidate for this position, you need to create a well-structured customer service advisor job posting. This article will guide you on how to create a customer service advisor job posting that attracts the right candidates.

Job Description

The job description should be clear and concise, outlining the tasks and responsibilities of the role. It should provide a brief overview of the company and its products or services. The job description should include the following:

  • The title of the job
  • The location of the position
  • An overview of the role and its responsibilities
  • Required qualifications and experience
  • Desired skills
  • Salary range
  • Qualifications and Experience

    The qualifications and experience section should outline the mandatory requirements that a candidate must possess to be considered for the position. This section should include:

  • Education level: The minimum educational requirement for the job
  • Experience level: The minimum years of experience required for the job
  • Technical skills: The software and hardware applications that the candidate should be proficient in
  • Soft skills: The interpersonal skills required for the job such as communication, customer service, and problem-solving skills
  • Desired Skills

    This section of the job posting should outline any additional skills that would be an asset to the position. These skills may not be mandatory but would be preferred. Some examples of desired skills are:

  • Bilingualism: the ability to speak multiple languages
  • Sales skills: the ability to upsell and cross-sell products and services
  • Conflict resolution skills: the ability to resolve conflict in a professional and diplomatic manner
  • Salary Range

    It is important to include the salary range for the position in the job posting. This information can attract qualified candidates and help filter out candidates who may not be a good fit for the job. Make sure to research the industry standard for this job in your area, and offer a competitive salary range that is based on the experience and qualifications of the candidate.


    In conclusion, creating a well-structured customer service advisor job posting is essential to attract qualified candidates for the job. This article provided guidelines for creating an effective job posting that outlines the job description, qualifications and experience required for the job, desired skills and salary range. By following these guidelines, you can create a job posting that will bring in the best talent for your company.

    What should I include in the job description?

    The job description should clearly state the job title, a summary of the job, the responsibilities, and the qualifications required for the position. It should also include details about the company’s core values, culture, and mission statement.

    What qualifications do I need to look for in a customer service advisor?

    It is important to look for candidates with excellent communication and problem-solving skills, as well as the ability to remain calm and professional under pressure. Ideally, candidates should have prior experience in customer service or a related field, as well as a high school diploma or equivalent. A college education or additional training in customer service techniques is also desirable.

    What should I ask in the interview process?

    During the interview process, you should ask candidates about their previous customer service experience, how they handle difficult customers, and their approach to problem-solving. It is also important to ask about their communication skills, time management abilities, and their availability to work evenings, weekends, and holidays.

    How long should I keep the job posting up?

    You should keep the job posting up until you have found a suitable candidate for the position. However, it is advisable to refresh the posting every few weeks to keep it current and ensure that it is reaching a large audience.

    What should I look for in a candidate’s resume?

    You should look for candidates with a clear and concise resume. The resume should highlight the candidate’s relevant work experience and education, as well as any certifications or awards they have received. It is important to look for a resume that is well-organized and easy to read.

    What are the benefits of hiring a customer service advisor?

    A customer service advisor can help your company to improve its customer service experience, leading to greater customer satisfaction and loyalty. They can also help to increase sales by promoting products or services to customers. Additionally, a skilled customer service advisor can help to resolve customer disputes and complaints, reducing the likelihood of negative online reviews or legal issues.

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