Customer Service Assistant Job Description Template

The Customer Service Assistant is responsible for providing exemplary customer service and support to customers. They handle inquiries, complaints, and feedback in a timely and courteous manner, ensuring that customers are satisfied with the services provided. The successful candidate will have outstanding communication skills, a positive attitude, and a strong commitment to customer satisfaction. This job description template outlines the key responsibilities, requirements, and qualifications for the role of the Customer Service Assistant.

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Job Overview

The Customer Service Assistant will be responsible for assisting customers with inquiries, complaints, and general assistance in a timely and friendly manner. This position requires excellent communication and interpersonal skills to provide superior customer service to our clients.


  • Assist customers with phone, email, and online inquiries
  • Resolve customer complaints in a professional manner
  • Provide general assistance to customers with product information and account management
  • Process orders, returns, and exchanges
  • Collaborate with other departments to ensure customer satisfaction


  • High School Diploma or equivalent
  • Prior customer service experience preferred
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize tasks
  • Proficient in Microsoft Office and customer relationship management (CRM) software

The Customer Service Assistant role offers a competitive salary and benefits package, as well as opportunities for career advancement within the organization.


When looking to hire a customer service assistant for your company, it is important to create a job posting that will attract qualified candidates. In order to create an effective job posting, you need to have a clear understanding of the responsibilities and requirements of the position. This article will provide a step-by-step guide to creating an effective job posting for a customer service assistant position.

Step 1: Job Title

The job title should be clear and descriptive. A good job title for a customer service assistant could be “Customer Service Assistant” or “Customer Support Specialist”. The title should accurately describe the job responsibilities and attract qualified candidates.

Step 2: Job Description

The job description should provide an overview of the job responsibilities, requirements, and qualifications. The description should be concise and easy to understand. You can use bullet points to make it easier for candidates to read.

  • Answer customer inquiries via email, phone, and chat.
  • Provide excellent customer service to customers.
  • Handle customer complaints and issues in a timely and effective manner.
  • Work closely with other departments to resolve customer issues.
  • Maintain accurate records of customer interactions.
  • The job requirements should include the minimum qualifications required for the job. For example:

  • Bachelor’s degree in business, communication or related field.
  • Excellent verbal and written communication skills.
  • Ability to multitask and prioritize tasks effectively.
  • Experience using customer service software and tools.
  • Step 3: Company Overview

    Provide a brief overview of your company and the company culture. Describe what it’s like to work at your company and any perks that are available to employees.

    Step 4: Contact Information

    Include contact information for the person who will be handling the hiring process. This should include a name, email address, and phone number. You can also include the company’s website for candidates to learn more about the company.


    Creating an effective job posting for a customer service assistant position is essential for attracting qualified candidates. By following the steps outlined in this article, you can create a job posting that accurately describes the job responsibilities and requirements, as well as your company culture. A well-written job posting can help you attract a pool of qualified candidates and ultimately find the right fit for your company.

    Frequently Asked Questions on Creating Customer Service Assistant Job Posting

    What should be included in a customer service assistant job posting?

    A customer service assistant job posting should include the job title, a brief summary of the job requirements, job responsibilities, qualifications, and skills required.

    What qualifications are necessary for a customer service assistant?

    Qualifications necessary for a customer service assistant include high school education, excellent communication skills, customer service skills, and computer proficiency. Depending on the company, some may require prior experience, bilingual skills, or technical knowledge.

    Can I use generic job descriptions for customer service assistant job postings?

    No. It's important to tailor each job description to reflect the specific needs and values of your company. Use specific language to ensure that the job posting stands out from other job postings available online.

    How do I describe the working environment for a customer service assistant?

    A customer service assistant working environment can vary from company to company. Be honest about the expectations of the working conditions, including any requirements for working weekends, evenings, or overtime. Adding details about company culture, team structure or benefits offered can help a jobseeker envision what it would be like to work with your team.

    Is there a standard length for a job posting?

    No, there is no standard length for a job posting, but it's recommended to keep it between 500 and 600 words. Focus on providing clear and concise information about the job, the company, and the benefits of working in the company.

    How important are keywords in a job posting?

    Using relevant keywords in a job posting can increase the visibility of the job posting on search engines and other job boards. Include words that job seekers would likely use when searching for that position. Be careful not to overuse them, ensure the posting reads naturally and provides all the necessary information regarding the role.

    Should I mention salary information in the job posting?

    It's not necessary to mention salary information in the job posting but may increase the number of candidates who apply for the job. If salary information is included, it should be a range rather than a set number. Be cognizant that depending on your state or country there may be transparency laws that make it illegal to not disclose the expected salary range.

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