Customer Service Receptionist Job Description Template

The Customer Service Receptionist plays a vital role in any organization as they are the first point of contact for customers and visitors. They are responsible for the greeting, registration, and routing of incoming callers and visitors, responding to inquiries, and providing exemplary customer service. This job description template outlines the duties and requirements of a Customer Service Receptionist, serving as a guide for hiring managers and HR departments in finding the best candidate for the role.

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Job Summary

The Customer Service Receptionist is responsible for answering incoming calls, greeting clients and visitors, and providing excellent customer service. This role involves managing a busy reception area, maintaining a tidy workspace, and performing administrative tasks as required.

Key Responsibilities

  • Answer incoming calls and transfer them to the appropriate staff member or department
  • Greet clients and visitors in a professional and courteous manner
  • Engage with customers to understand their needs and provide relevant information
  • Maintain a tidy reception area, including stocking refreshments and keeping the area clutter-free
  • Assist with administrative duties such as filing, data entry and printing documents
  • Handle client complaints and concerns professionally and escalate as necessary
  • Ensure company policies and procedures are followed at all times

Qualifications and Skills

  • High school diploma or equivalent qualification
  • Prior experience in a customer service or receptionist role
  • Excellent interpersonal and communication skills
  • Proficient in Microsoft Office and other relevant software applications
  • Attention to detail and ability to multitask
  • Positive, friendly and professional demeanor

Working Conditions

This role is typically a full-time position requiring 40 hours per week. The Customer Service Receptionist will work in an office environment with constant interaction with customers, staff members and management.

Salary is commensurate with experience and qualifications.


When it comes to creating job postings for the position of customer service receptionist, there are certain things that you need to keep in mind. The job of a customer service receptionist is to serve as the first point of contact with customers visiting or contacting a business. So, the job posting should be crafted with utmost care to attract the right candidates.

Here is how to create a customer service receptionist job posting:

  • Job Title: The job title should clearly indicate the position you are hiring for. Use "customer service receptionist" as the job title.
  • Job Summary: Write a short summary that describes the job in a concise manner. Mention the key responsibilities of a candidate, such as greeting customers, answering phone calls, and scheduling appointments.
  • Qualifications: List the qualifications and experience required for the job. This may include a high school diploma or equivalent, excellent communication skills, experience in customer service or receptionist work, and proficiency in Microsoft Office Suite or other relevant software.
  • Responsibilities: List the key responsibilities of the job. This may include welcoming clients or visitors to the business, scheduling appointments, and managing the flow of clients in and out of the premises. Provide as much detail as possible so that candidates can get a clear picture of the job.
  • Skills: Mention the skills required for the job. This may include excellent communication skills, excellent verbal and written skills, ability to handle multiple tasks at once, and ability to work in a team environment.
  • Working Conditions: Provide information on the working conditions, such as work hours, working days, and compensation. Mention any benefits that are offered, such as health insurance, retirement packages, or paid time off.


Writing a customer service receptionist job posting can be challenging, but it is essential that you take the time to create a job posting that attracts the right candidates. Follow the above steps to create a job posting that accurately describes the job responsibilities, qualifications, and skills required for the position. Make sure that you highlight the work environment and compensation package to entice potential candidates.

Frequently Asked Questions on Creating Customer Service Receptionist Job Postings

When creating a job posting for a customer service receptionist, it's important to include all the necessary information to attract the right candidates. Here are answers to some of the most common questions when creating a job posting for a customer service receptionist position.

What skills should I highlight in a customer service receptionist job posting?

Some of the key skills that you may want to highlight when creating a job posting for a customer service receptionist are:

  • Excellent communication skills (both written and verbal)
  • Experience with answering phone calls and handling customer inquiries
  • Knowledge of basic computer software, such as Microsoft Office and email communication
  • Ability to provide excellent customer service and handle stressful situations
  • Effective time-management skills and the ability to multitask in a fast-paced environment
  • What education and experience should I look for in a customer service receptionist?

    While there are no specific educational requirements for a customer service receptionist position, having a high school diploma or equivalent is preferred. Some experience in customer service or receptionist roles is also a plus. In addition, experience with certain computer software, like Microsoft Office or a CRM software, can be beneficial.

    What should I include in the job description?

    When writing a job description for a customer service receptionist, it's important to include:

  • A clear and concise job title
  • A brief summary of the position and its related duties
  • The necessary qualifications and experience needed for the job
  • The location of the position and any required travel
  • Salary or compensation information, if applicable
  • The company's mission statement and values
  • What are some best practices to follow when creating a job posting?

    Here are some best practices to follow when creating a job posting for a customer service receptionist:

  • Use clear and concise language that accurately describes the position and its requirements
  • Avoid using jargon or complex language that may confuse potential candidates
  • Include specific information about the job location, salary, and benefits (if applicable)
  • Provide instructions on how to apply for the position and outline any application deadlines
  • Ensure that the job posting is compliant with all applicable laws and regulations, including the Americans with Disabilities Act (ADA)
  • How can I make my job posting stand out to potential candidates?

    Here are some tips to make your job posting stand out to potential candidates:

  • Use a compelling and attention-grabbing headline that accurately reflects the position
  • Include details about company culture and values that may appeal to potential candidates
  • Offer competitive salary and benefits packages, if possible
  • Add in employee testimonials or reviews on company websites to engender confidence in potential candidates about the company and culture
  • Provide a detailed and clear job description that includes specific details about the position and its requirements
  • Remember that creating a great customer service receptionist job posting is the first step in attracting top talent to your company. With these tips, you'll be on your way to finding the best fit for this important position.

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