Desktop Support Analyst Job Description Template

The Desktop Support Analyst plays a crucial role in ensuring that employees have the technology support they need to do their jobs efficiently. This job requires excellent technical skills, a customer-focused mindset, and the ability to troubleshoot and solve problems quickly. The job description template below can be used as a starting point for creating a Desktop Support Analyst job description that accurately reflects your organization's needs.

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Position Overview

A Desktop Support Analyst is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. They also maintain and upgrade existing systems.

Main Job Responsibilities

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Manage and maintain hardware and software inventory
  • Responding to queries over the phone or via email ticketing system
  • Diagnose and troubleshoot technical issues with desktops, laptops, mobile devices, and other peripherals
  • Install, configure, repair, and upgrade desktop software and hardware
  • Maintain accurate records of repairs, fixes, and equipment inventory
  • Collaborate with other IT staff to resolve complex issues
  • Escalate unresolved issues to senior technical support personnel if necessary
  • Perform routine maintenance tasks, such as backups and system health checks
  • Provide training and support to end-users

Qualifications & Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Previous experience in a similar role is preferred
  • Strong written and verbal communication skills
  • Excellent problem solver and troubleshooter
  • Team player who is willing to assist other IT personnel as necessary

Interested in this position? Please apply with your resume attached.


As a company, hiring the right people is essential to its success. One of the key roles that keep businesses up and running is the Desktop Support Analyst job position. These professionals are responsible for providing technical support to employees in various areas of an organization. But how do you create a Desktop Support Analyst job posting that attracts the best candidates? Here is a comprehensive guide to help you create an effective job posting.

Job Title and Summary

Begin the job posting with an informative job title that accurately describes the position. Avoid vague or exaggerated titles that may mislead job candidates. For example, "Desktop Support Specialist" or "Desktop Support Technician" are clear titles that potential job applicants will easily understand.

Next, provide a summary of the position. This should include a brief overview of the company, the role of the Desktop Support Analyst, responsibilities, and requirements. Use this section as an opportunity to showcase your company's core values and culture.

Responsibilities and Duties

List the responsibilities and duties of the position clearly and concisely. Use bullet points to make it easier to read and clearly communicate expectations. For example:

  • Provide technical support to employees, resolve hardware, software, and network issues
  • Install and maintain hardware, software, network, and telecommunication systems
  • Track and document support requests to ensure timely resolution
  • Collaborate with a team of professionals to ensure seamless operation of the IT environment
  • Ensure proper configuration, escalation, and tracking of tickets in the service desk platform
  • Qualifications and Requirements

    The qualifications and requirements section should highlight the skills and experience needed to perform the job effectively. Clarify the required level of education, certifications, technical skills, and experience. Use phrases like "preferred" or "required" for clarity. For example:

  • Bachelor's degree in Computer Science, Information Technology, or related fields required
  • 3+ years of experience in desktop support, IT infrastructure, networking, or related fields preferred
  • Proficient in Windows and Mac OS, Active Directory, Exchange, and Microsoft Office applications required
  • Excellent communication, customer service, and problem-solving skills required
  • Salary and Benefits

    While stating a salary range and benefits may seem optional, it can set your job post apart from others and attract the right candidates. Provide a competitive range based on the market rate and industry standards. The benefits you offer can include medical insurance, dental and vision plans, paid leave, and a 401k, among others.


    In conclusion, creating an effective Desktop Support Analyst job posting requires a clear job title, an informative job summary, a detailed list of responsibilities and duties, a section outlining qualifications and requirements, and a job-related salary and benefits section. Providing accurate and detailed information will help your job post stand out from the competition and attract top talent.

    What is a Desktop Support Analyst?

    A Desktop Support Analyst is an IT professional who is responsible for providing technical assistance and support to end-users for desktop computers, software applications, and related technology. They troubleshoot and resolve hardware and software issues, install and configure applications and operating systems, and ensure that end-users can effectively use their technology.

    What qualifications and skills are required for a Desktop Support Analyst?

    To be successful in this role, a Desktop Support Analyst must have a degree in Computer Science, Information Technology, or a related field. They must also have experience working in a technical support role, as well as excellent communication and customer service skills. Strong problem-solving, analytical, and organizational skills are also essential for this position.

    What are the job responsibilities of a Desktop Support Analyst?

  • Providing technical assistance and support for incoming queries and issues related to desktop computers, software, and peripherals
  • Troubleshooting, diagnosing, and resolving hardware, software, and other network and system issues
  • Installing, configuring, and maintaining operating systems, software applications, and desktop hardware
  • Troubleshooting and resolving email and other network issues
  • Maintaining knowledge of current technologies and staying up-to-date with industry developments
  • What is the expected salary range for a Desktop Support Analyst?

    The salary range for a Desktop Support Analyst can vary depending on location, qualifications, and experience. In North America, the average salary for this position ranges from $40,000 to $70,000. In Europe, the salary can range from €25,000 to €45,000. These figures are provided as a guide and may not be accurate for all locations.

    What are the key traits of a successful Desktop Support Analyst?

    The key traits of a successful Desktop Support Analyst include excellent problem-solving skills, attention to detail, strong communication skills, and the ability to work well in a team. Being able to quickly diagnose issues, troubleshoot problems, and provide effective solutions is essential in this role.

    How can I create an effective job posting for a Desktop Support Analyst?

  • Include a clear and concise job description that outlines the role's responsibilities and expectations
  • Emphasize the qualifications and skills required for the position
  • Include the expected salary range and any other benefits or perks that may be available
  • Be specific about the location and working conditions
  • Provide a timeline for the application process and when candidates can expect to hear back about their application status
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