Desktop Support Specialist Job Description Template

The Desktop Support Specialist job description template outlines the role and responsibilities of an individual who provides technical support for desktop computer systems and software applications within an organization. This position typically involves troubleshooting and resolving issues related to hardware, software, and network connectivity, as well as providing guidance to end-users on the use of various technologies. Successful candidates for this role should have strong technical skills, excellent communication and customer service abilities, and be able to work effectively as part of a team.

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Job Summary

We are seeking a Desktop Support Specialist to join our team. The successful candidate will be responsible for providing technical assistance and support to users across the organization. Their primary objective will be to diagnose, troubleshoot and resolve hardware and software issues, while maintaining a high level of customer satisfaction.


  • Provide first level support to users via phone, email, or in-person interactions
  • Troubleshoot and diagnose hardware and software issues on desktops, laptops and mobile devices
  • Install, configure and maintain PCs, printers, software and other peripherals
  • Setup and maintain user accounts and permissions
  • Maintain an accurate inventory of all hardware and software assets
  • Communicate technical information and provide training to end-users and colleagues
  • Collaborate with other IT team members to develop and implement support strategies and procedures
  • Respond to and address system outages and downtime incidents in a timely and efficient manner


  • Bachelor’s degree in Computer Science or related field, or relevant experience
  • Experience supporting desktops, laptops and mobile devices
  • Familiarity with Microsoft Office, Windows OS and Mac OSX
  • Knowledge of TCP/IP and LAN/WAN networking protocols
  • Excellent troubleshooting and problem-solving skills
  • Strong communication and interpersonal skills

Our ideal candidate is an enthusiastic problem-solver with excellent communication skills and a proven track record of delivering excellent customer service. If you are a dedicated IT professional with a passion for helping others, we would love to hear from you!


Every organization requires an efficient desktop support specialist to ensure seamless running of computer systems. Although the demand for such talent is high, attracting the right candidates requires well-posted job openings that provide a clear picture of the job. Here, we take you through how to create a desktop support specialist job posting that will attract the right candidate.

Job Title

  • Use a clear and concise job title: Use a straight-forward job title that clearly indicates the job role such as "Desktop Support Specialist." This helps potential candidates quickly understand the position's purpose and expectations.

    Job Summary

  • Provide a brief summary of the job: Your job summary should be well-crafted and concise. In about 2-3 sentences or bullets, describe the job responsibilities and the qualifications required.


  • Include a list of essential duties and responsibilities: Be precise about what the job entails to avoid any confusion. Outline daily tasks and any long-term projects or goals for the position.


  • Provide an accurate list of required and preferred qualifications: Candidates usually want to know what the job requires before applying. Include both must-haves and nice-to-haves in your list. Required qualifications might include a degree in computer science or a related field or Microsoft Certified Desktop Support Technician certification.


  • List the necessary skills for the position: This could include technical support, network troubleshooting, and problem-solving among others.


  • Specify job experience requirements: Outline the level of experience you require such as entry-level, mid-level or senior level. You should also specify the number of years of relevant work experience required.

    Work Hours

  • Specify working hours: It's essential to specify the work schedule and whether the job requires working on weekends, holidays, or shifts.

    Culture and Company Values

  • Showcase company values: This is a perfect way to attract like-minded people to your organization. Highlight your company culture and values.

    Salary and Benefits

  • List the salary and benefits package: This is a crucial aspect of the job posting that candidates look for. It's important to provide a competitive salary and benefits package that will attract candidates.

    Final Thoughts

    With these tips, you can create a well-crafted desktop support specialist job posting that attracts the right candidates that will fit in with your organization's culture and values. Remember, it's essential to be accurate and straightforward about expectations to attract the right candidates for your organization.

    Frequently Asked Questions on Creating Desktop Support Specialist Job Posting

    1. What is a Desktop Support Specialist?

    A Desktop Support Specialist is a professional who provides technical support to end-users for their desktop/laptop computers, operating systems, software applications, and related peripherals. They offer assistance to end-users in-person, via phone, email, or remote access to ensure that users can perform their job duties efficiently.

    2. What qualifications should a Desktop Support Specialist have?

    A Desktop Support Specialist should have at least a Bachelor's degree in computer science, information technology, or a related field. In addition, they should have experience working in a technical support position with a good understanding of operating systems, software applications, and troubleshooting strategies. They should also exhibit excellent communication, customer service, and problem-solving skills.

    3. What duties and responsibilities should be included in a Desktop Support Specialist job posting?

  • Providing technical support to end-users for their desktop/laptop computers, software applications, and related peripherals
  • Troubleshooting technical issues and providing solutions to ensure end-user productivity
  • Installing, configuring, and maintaining hardware and software applications
  • Creating and managing user accounts and access rights
  • Documenting and reporting technical issues to the IT team
  • Assisting with the implementation of IT projects and initiatives
  • 4. How do I attract the right candidates for a Desktop Support Specialist position?

    Make sure to use appropriate keywords and skill requirements in the job posting to attract the right candidates. Showcase your organization's culture and values in the job posting to ensure a good fit for the position. Offer competitive salaries and benefits to attract top talent.

    5. What are some additional qualifications I should look out for when hiring a Desktop Support Specialist?

  • Industry certifications such as CompTIA A+, Microsoft Certified Professional, or Apple Certified Mac Technician
  • Experience with remote access support, mobile device management, or virtual desktop infrastructure (VDI) technology
  • Experience working in a corporate environment with knowledge of ITIL practices and protocols
  • 6. How can I assess a candidate's technical skills in a Desktop Support Specialist interview?

    Ask scenario-based questions on how the candidate would approach a technical issue and provide a solution. You can also have them demonstrate their technical skills by having them troubleshoot a computer problem or complete a skills assessment test.

    7. Should I require a candidate to pass a background check or drug test?

    Yes, it is a good practice to require a background check and drug test for potential candidates to ensure the safety and security of your organization.

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