Eligibility Worker Job Description Template

The Eligibility Worker plays a crucial role in ensuring that individuals and families receive the public assistance they are entitled to. They are responsible for reviewing and processing applications for various benefit programs while adhering to state and federal regulations. The Eligibility Worker must have excellent communication skills and be able to work with people from diverse backgrounds. They should possess strong organizational and analytical abilities to manage a high caseload and meet strict deadlines. This job description template provides an overview of the qualifications, responsibilities, and duties required for this role.

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Job Overview

An Eligibility Worker is responsible for determining an individual or family's eligibility for public assistance programs. They perform a variety of tasks including conducting interviews, verifying documentation, and providing information on available resources.


  • Determine eligibility for public assistance programs such as food stamps and Medicaid.
  • Conduct interviews with applicants to gather information about income, expenses, and household composition.
  • Verify documentation provided by applicants such as birth certificates, social security cards, and rent receipts.
  • Explain eligibility requirements and benefits of available programs to applicants.
  • Assist applicants with completing forms and applications.
  • Calculate applicant’s income and expenses including deductions and allowances.
  • Maintain accurate and up to date case files and records.
  • Provide referrals to other social services agencies when appropriate.
  • Participate in training and professional development opportunities.
  • Perform other duties as assigned.


  • Bachelor's degree in social work or related field.
  • Experience working in eligibility determination or related field preferred.
  • Knowledge of federal and state regulations related to public assistance programs.
  • Ability to communicate effectively with diverse populations.
  • Strong interpersonal skills and ability to work collaboratively with team members.
  • Excellent organizational and time management skills.
  • Ability to maintain confidentiality and handle sensitive information with tact and discretion.
  • Proficiency in Microsoft Office and other computer applications.
  • Must pass a criminal background check.


Creating a job posting that attracts eligible candidates for an Eligibility Worker position is a crucial step towards building a strong and competent workforce. An effective job posting will not only help you attract the right talent, but also help you stand out from other job postings and increase your chances of receiving more qualified applications.

Job Title and Job Summary

The first thing to consider while creating a job posting is the job title and job summary. The job title should clearly reflect the position the company is recruiting for. For an Eligibility Worker position, a suitable job title will be "Eligibility Worker" or "Eligibility Specialist." Once the job title is set, the job summary should be clearly laid out. The job summary should include a brief overview of the role and the company’s expectations for the position.

Job Responsibilities

The job responsibilities should be the next section to be addressed in the job posting. The candidate should have a clear idea of their day-to-day responsibilities. The job responsibilities should also include the position’s level of decision-making, supervision, and training requirements. Eligibility Workers' job responsibilities would include reviewing clients' applications, verifying client information, maintaining records, and keeping up-to-date on policy and procedure changes.


The next section should outline the required qualifications for the position. This includes required education levels, years of experience, required certifications or licenses, and preferred skills. Ensure the qualification requirements are related to the job duties and the company’s expectations for the role. Eligibility Workers job requirements could include a Bachelor's degree in Social Work, two years of related work experience, and the ability to communicate fluently in English and Spanish.

Compensation and Benefits

This section should include the range of salary being offered for the position and the additional benefits that the company offers. This includes compensation packages, medical and dental benefits, retirement savings plans, paid leave, and other benefits.

How to Apply

Lastly, the job posting should include directions on how to apply for the position. The application process should be kept easy and simple. The details should include the method of application (email, hard copy, online application or fax), contact information and due date for application submission.


Creating an effective job posting for an Eligibility Worker position requires detail and attention to the specific requirements and qualifications for the job. With specific attention paid to the above components, you can attract qualified and suitable candidates and build an effective workforce.

What is an Eligibility Worker?

An Eligibility Worker is responsible for determining if individuals qualify for government benefits such as food assistance, healthcare, and financial assistance. They conduct interviews with applicants, review their documents and assess their eligibility according to specific guidelines.

What are the qualifications needed for an Eligibility Worker?

  • A bachelor's degree in social work, human services or a related field is preferred
  • Experience in customer service or interviewing individuals is preferred
  • Strong communication skills and attention to detail
  • Ability to interpret and apply policies and procedures accurately
  • Ability to work with a diverse population

What should be included in the Eligibility Worker job posting?

  • A clear job title and description of the role
  • A list of qualifications and required skills
  • Information about the compensation and benefits package
  • Details about the application process and timeline
  • The company's mission, values and culture to give potential candidates insight into the organization

What are some job boards or websites to post Eligibility Worker job postings?

There are a number of job boards or websites that you can use to post your Eligibility Worker job postings, some of them are:

  • Indeed
  • Monster
  • CareerBuilder
  • LinkedIn
  • USA Jobs

What is the average salary of an Eligibility Worker?

Salaries for Eligibility Workers will vary depending on experience, location and organization size. According to Glassdoor, the average salary is around $38,000 per year for an Eligibility Worker position in the United States.

What are some interview questions for an Eligibility Worker position?

  • What experience do you have working with a diverse population?
  • How do you ensure accuracy when assessing eligibility for government benefits?
  • How do you deal with difficult or upset clients?
  • What skills do you possess that will make you a successful Eligibility Worker?
  • What motivates you to work in a role such as this?
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