Field Service Representative Job Description Template

This job description template is designed for a Field Service Representative, who will be responsible for providing on-site support for products, services and equipment. The successful candidate should possess excellent communication and problem-solving skills, and be able to work independently while maintaining a high level of customer satisfaction.

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Job Summary:

As a Field Service Representative, you will be responsible for providing technical support and customer service to clients at their location. Your main responsibility will be to install, maintain, and repair equipment and machinery for clients in various industries.


  • Install equipment and machinery at client sites
  • Perform routine maintenance on equipment and machinery
  • Diagnose and repair equipment and machinery malfunctions
  • Provide technical assistance to clients during installations and repairs
  • Maintain accurate records of client interactions and services performed
  • Provide training to clients on equipment and machinery operation
  • Conduct regular site visits to ensure equipment and machinery are operating correctly
  • Collaborate with other service technicians and engineers to improve service quality


  • Bachelor's degree in engineering or a related field
  • Previous experience as a field service representative or in a similar role
  • Ability to troubleshoot and repair equipment and machinery
  • Excellent customer service and communication skills
  • Strong organizational skills and attention to detail
  • Availability for travel and willingness to work flexible hours


A field service representative, also known as a field service technician, is responsible for providing technical support and delivering services or products to customers in the field. This type of job is becoming increasingly essential in today's business environment, especially with the growing reliance on technology.

If you're looking to hire a field service representative for your organization, you'll need to create a job description that accurately reflects the responsibilities, qualifications, and expectations of the role. In this article, we'll give you some guidance on how to create a compelling job posting for a field service representative.

Job Title and Summary

The first thing you need to consider when writing a job posting for a field service representative is the job title. Make sure the title accurately reflects the duties and level of responsibility of the role. Some common job titles for field service representatives include "Field Service Technician," "Field Support Engineer," and "Client Service Technician."

Next, provide a brief summary of the job. This section should highlight the essential functions of the role and convey a sense of what the position entails. Use clear and concise language to describe the key responsibilities.


The section on job responsibilities is one of the most critical parts of your job posting. It's where you'll describe in detail the day-to-day duties of the field service representative. Be as specific as possible and use bullet points to make the list easy to read. Here are some examples of typical responsibilities:

  • Install, service, and repair electronic equipment and systems at customer sites.
  • Diagnose and troubleshoot technical problems and recommend solutions to customers.
  • Train customers on equipment use and best practices.
  • Maintain records of service calls, customer interactions, and equipment inventory.
  • Qualifications

    In this section, describe the qualifications and skills that are required for the job. This will help ensure that you attract qualified candidates who can perform the job duties. Here are some examples of typical qualifications:

  • Associate degree in electronics or related field; Bachelor's degree preferred.
  • Previous experience in field service, customer service, or related field.
  • Excellent troubleshoot and problem-solving skills.
  • Strong communication skills and ability to explain technical concepts to customers.
  • Work Environment

    Provide a brief overview of the work environment for the field service representative. Will the candidate be working outdoors or in an office? Will they be traveling to customer sites or working in a centralized location?

    Salary and Benefits

    In this section, you'll describe the salary range and any benefits that are offered to the candidate. Be sure to include any perks or incentives that might be attractive to potential applicants, such as healthcare benefits, paid time off, or a 401(k) plan.


    Creating a job posting for a field service representative requires careful thought and attention to detail. By following these guidelines, you'll be on your way to attracting the best candidates for the job.

    Frequently Asked Questions on Creating Field Service Representative Job Postings

    1. What Information Should I Include in a Field Service Representative Job Posting?

    The job posting should include the responsibilities and duties of the position, the required skills and qualifications, the level of experience needed, and any education or certification requirements. It should also list the compensation package, including salary, benefits, and any bonuses or commission plans.

    2. What Skills and Qualifications Should I Look for in a Field Service Representative?

    Field service representatives should have excellent communication skills, both written and verbal. They should be proficient in customer service and have a strong technical aptitude. They should also be able to work independently and manage their time effectively. A high school diploma or equivalent is usually required, and some employers may prefer candidates with previous experience in a related field.

    3. How Can I Attract Top Talent for My Field Service Representative Job Posting?

    Highlight your company's culture and values, and provide a detailed job description that clearly defines the expectations and requirements for the position. Emphasize any unique benefits, such as flexible scheduling or opportunities for advancement. You could also consider offering a signing bonus or other incentives for candidates who meet certain qualifications.

    4. How Should I Format the Job Posting?

    The job posting should be easy to read and visually appealing. Use bullet points to separate responsibilities and requirements, and include a detailed description of the compensation package. Use clear, concise language and avoid industry jargon. Make sure to proofread the posting for any errors or typos.

    5. Can I Use Social Media to Promote My Job Posting?

    Absolutely! Social media is a great way to reach a large audience and promote your job posting. You can share the posting on your company's social media pages or use paid advertising to target specific demographics. You could also consider using hashtags or partnering with influencers in your industry to spread the word.

    6. How Long Should I Keep the Job Posting Open?

    The length of time the job posting remains open depends on the level of interest and the number of qualified candidates. Typically, a job posting should remain open for at least two to three weeks. If you are not receiving many qualified applicants, you may want to extend the posting or consider other recruitment strategies.

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