Front Desk Agent Job Description Template

The Front Desk Agent job description template provides employers with a clear understanding of the roles and responsibilities of a Front Desk Agent. A Front Desk Agent is responsible for greeting guests, checking them in and out of the hotel, answering and routing calls, and addressing guests’ questions and concerns. They are also responsible for handling cash and credit card transactions, maintaining accurate information and ensuring a positive customer experience. This job description template is easy to customize and can help employers attract qualified candidates for this role.

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Job Summary:

The Front Desk Agent is responsible for providing excellent customer service and serving as the face of the company to guests. They perform various duties, including welcoming guests, checking them in, providing information and answering queries, and ensuring that their stay is comfortable and trouble-free.

Primary Responsibilities:

  • Welcoming guests and checking them into the hotel using computer systems
  • Preparing and coordinating guest requests and communication with other departments
  • Providing information to guests about hotel services and amenities, local attractions, and transportation options
  • Maintaining accurate guest accounts and making reservations
  • Handling cash and credit card payment transactions
  • Maintaining the checkout process in a timely and efficient manner
  • Maintaining the cleanliness of the front desk area
  • Responding to guest feedback and inquiries promptly and professionally


  • High school diploma or equivalent
  • Previous customer service experience preferred but not necessary
  • Excellent communication skills, both verbal and written
  • Strong computer skills and knowledge of hotel software programs
  • Able to multitask, work in a fast-paced environment, and handle stressful situations calmly
  • Flexible availability, including weekends and holidays


Front desk agents play an important role in the hotel and hospitality industry. They are the face of the hotel, greeting guests, answering their questions, and making their stay as comfortable as possible. To find the best candidates for this position, it’s important to create a clear and concise job posting that outlines the qualifications and responsibilities of the job.

Job Title and Summary

Start your job posting with a clear and descriptive job title, such as “Front Desk Agent” or “Hotel Receptionist”. In the job summary, briefly describe the main duties of the job and what the ideal candidate should have in terms of experience, skills, and education.

  • Job Title: Front Desk Agent
  • Location: [City, State]
  • Type: Full-time or Part-time
  • Salary: [Salary range]
  • Job Summary: We are looking for a friendly and professional Front Desk Agent to join our team. In this role, you will be responsible for welcoming guests, checking them in and out, answering their questions, and providing exceptional customer service.
  • Responsibilities

    Outline the specific duties and responsibilities of the job, including:

  • Welcome and greet guests warmly
  • Register guests, assign rooms, and issue keys
  • Answer telephones, take reservations, and manage guest queries
  • Provide valuable local area knowledge and recommendations
  • Facilitate guest requests in a timely and effective manner
  • Communicate with housekeeping and maintenance departments to ensure well-maintained accommodations
  • Assist with check-out, including preparation of invoices and settling guest accounts
  • Maintain updated information on room rates, availability, and promotions
  • Perform basic cashier duties and handle currency and credit transactions
  • Requirements

    List the required qualifications, skills, and experience necessary to be successful in this role. This may include:

  • High school diploma or equivalent
  • Previous experience in a hotel or customer service environment preferred
  • Friendly and outgoing personality, with strong communication skills
  • Ability to work a flexible schedule, including evenings, weekends, and holidays
  • Proficient with computer systems and software, including Microsoft Office
  • Knowledge of reservation software and office equipment (e.g. fax, printer, copier) is a plus
  • How to Apply

    Include instructions on how to apply, such as a link to an online application form, an email address, or a physical address to send a resume and cover letter. Encourage candidates to provide a detailed resume and cover letter that highlights their relevant experience and skills.

  • To apply, please send your resume and cover letter to [insert email address or physical address here].
  • Please note: only candidates selected for an interview will be contacted.
  • Closing Thoughts

    Remember, the job posting is the first interaction potential candidates have with your company. By crafting a clear and engaging job posting, you can attract top talent and set the stage for a successful hiring process.

    FAQs on Creating Front Desk Agent Job Postings

    Looking to hire a Front Desk Agent for your company? Creating a job posting that stands out can be a challenge. Here are the answers to some frequently asked questions on how to create an effective Front Desk Agent job posting.

    What should be included in a Front Desk Agent job posting?

    • The job title and a brief description of the position
    • Qualifications and requirements, such as education and experience
    • Responsibilities and duties of the job
    • Salary range and benefits
    • Location of the job
    • Instructions on how to apply for the job

    How do I make my Front Desk Agent job posting stand out?

    Consider including information about the company culture, opportunities for growth, unique benefits, and any special projects the Front Desk Agent will be working on. Using language that is both professional and engaging can also help your job posting stand out.

    What qualifications should a Front Desk Agent have?

    Typically, employers look for candidates who have a high school diploma or equivalent, excellent communication and customer service skills, and some experience in a related field, such as hospitality or customer service.

    How can I ensure diversity and inclusion in my Front Desk Agent hiring process?

    You can use inclusive language in your job posting, consider reaching out to diverse talent pools, and offering training for hiring managers on inclusive hiring practices. Additionally, having a diverse interview panel can help ensure a more inclusive hiring process.

    What are some common mistakes to avoid in a Front Desk Agent job posting?

    • Using sexist or discriminatory language
    • Being too vague or too specific about qualifications and requirements
    • Overemphasizing minor details instead of focusing on the most important aspects of the job
    • Using terms or acronyms that may not be familiar to candidates outside of your industry

    By following these tips and answering these frequently asked questions, you can create a Front Desk Agent job posting that is comprehensive, engaging, and effective in attracting top talent.

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