Front Desk Clerk Job Description Template

The Front Desk Clerk is the first point of contact for guests at a hotel or other establishment. Their primary responsibility is to greet and assist guests with check-in and check-out procedures and to provide general information about the hotel and its amenities. They are also responsible for answering telephone inquiries, making reservations, and managing guest requests and complaints. This job description template can help you attract qualified candidates for this important position.

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The Front Desk Clerk is responsible for providing excellent customer service to guests and visitors. They are the first point of contact for guests and are responsible for greeting them, checking them in, answering questions, and resolving any issues or complaints they may have. The Front Desk Clerk must also maintain a clean and orderly lobby area, handle cash and credit card transactions, and communicate effectively with other hotel staff.


  • Greet guests and visitors in a friendly and professional manner
  • Check guests in and out of the hotel
  • Handle cash and credit card transactions
  • Answer phones and direct calls to appropriate staff members
  • Respond to guest inquiries and resolve any issues or complaints they may have
  • Communicate effectively with other hotel staff
  • Maintain a clean and orderly lobby area
  • Perform other duties as assigned by management


  • Excellent customer service skills
  • Strong communication and interpersonal skills
  • Ability to handle cash and credit card transactions accurately
  • Attention to detail and ability to multitask
  • Willingness to work flexible hours, including evenings and weekends
  • Prior experience in a hotel or customer service role preferred


Front desk clerks are the face of a company or organization. They greet and direct guests, answer phones, and perform various administrative tasks. If you're looking to hire a front desk clerk, creating a compelling job posting is key to attracting the right candidates.

Job Title

The job title should be concise and clearly communicate the role. Consider using "Front Desk Clerk" or "Receptionist" as job titles. Avoid using job titles that are too vague or misleading.

Job Summary

A job summary should be a brief description of the role and its primary responsibilities. Highlight the key tasks, such as greeting guests, answering phones, and processing paperwork. Use clear and concise language to describe the job and its expectations.

Required Skills and Qualifications

List the skills and qualifications needed to perform the job successfully. This might include things like interpersonal skills, attention to detail, computer skills, and customer service experience. Be specific about the qualifications required, and consider what level of education or experience is necessary.


Break down the responsibilities of the job into specific tasks. This might include things like answering phone calls, greeting guests, processing paperwork, and managing appointments. Be clear about the level of responsibility expected of the front desk clerk, and the level of oversight or management that they will receive.

Working Environment

Describe the working environment, including the hours, dress code, and location of the position. This helps candidates understand the job requirements and whether they will be a good fit for the role. Be clear about any physical demands of the job, such as sitting for long periods or standing for extended periods of time.

Salary and Benefits

Include information on the salary range for the position and any benefits offered, such as health care or vacation time. This can help attract high-quality candidates who are looking for competitive compensation and benefits packages.

Application Process

Explain the application process, including how to apply, what materials to submit (such as a resume, cover letter, or references), and any deadlines. This can help streamline the hiring process and ensure that all applicants are on the same page regarding expectations.


In your closing, thank the applicant for considering the position and encourage them to apply. Provide contact information for any questions or inquiries, and invite them to reach out if they have any questions or concerns.

Remember, a strong job posting can help you attract high-quality candidates and streamline the hiring process. Take the time to craft a clear and concise posting that accurately conveys the expectations and requirements of the front desk clerk position.

Frequently Asked Questions on Creating Front Desk Clerk Job Posting

If you are planning to hire a front desk clerk for your organization, then you need to create a job posting that helps you attract the right candidates. Here are some of the frequently asked questions about creating a front desk clerk job posting:

Q: What should be included in the job title?

The job title should be clear and concise for the job seekers to understand what the job is about. Use the job title "Front Desk Clerk" followed by the location if it's specific.

Q: What are the essential job responsibilities to include?

  • The primary role of the front desk clerk is to welcome guests and provide customer service. You can mention responsibilities such as answering phone calls, responding to emails, providing information about the company, registering guests, and maintaining guest records. Mentioning the duties in bullet points could be effective as well.
  • Q: What are the qualifications required for the job?

  • You can mention the minimum qualification required for the job such as high school diploma, GED or any relevant experience. Also, mention any specific skill sets required such as communication, customer service, and computer literacy.
  • Q: What are the necessary attributes to include in the description?

  • You can mention personality traits that will make the candidate successful at the job such as being friendly, approachable, and courteous. Mention that they should have the ability to work under pressure and handle difficult situations with ease.
  • Q: How should the salary be mentioned in the job description?

  • You can mention the salary range or the hourly rate, but it's important to keep in mind that you may need to adjust it based on the candidate's experience and qualifications. Be sure to mention if there is potential for growth or additional perks such as health benefits or paid time off.
  • Q: What's the best way to end the job posting?

  • The ending should be a call to action for the candidate to apply. You can mention details on how to apply, such as emailing the resume or visiting the company website, as well as a closing line welcoming the candidate to apply.
  • Creating an effective front desk clerk job posting is key to attracting the right candidates. Use the above FAQs to guide you in creating a job posting that clearly communicates the job responsibilities, qualifications, and personality traits required for the position.

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