Front Desk Manager Job Description Template

As a Front Desk Manager, you will be responsible for overseeing the daily operations of the front desk in a hotel or other hospitality establishment. You will manage a team of front desk agents, ensure seamless check-in and check-out processes for guests, and maintain an efficient and professional front desk environment. This job description template outlines the key responsibilities, qualifications, and skills required for this role.

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Job Overview

The Front Desk Manager is responsible for overseeing daily operations at the front desk of a hotel, resort or other hospitality establishment. This role involves managing staff, ensuring customer satisfaction, and handling administrative tasks such as scheduling and budgeting.

Key Responsibilities

  • Supervise front desk staff and ensure they are providing excellent customer service
  • Handle guest inquiries and complaints, and resolve any issues in a timely and professional manner
  • Manage room reservations, check-ins, and check-outs
  • Create work schedules for front desk staff and ensure coverage at all times
  • Monitor and control expenses, and develop and maintain budgets
  • Maintain accurate records of guest accounts and transactions
  • Ensure that all front desk equipment is functioning properly
  • Train and mentor new front desk staff members

Qualifications and Skills

  • Bachelor's degree in hospitality management or related field
  • Minimum of 3 years experience in a supervisory role
  • Strong communication and interpersonal skills
  • Ability to handle difficult and complex situations with calm professionalism
  • Excellent organizational and time management skills
  • Proficient in Microsoft Office and hotel management software
  • Ability to work flexible hours, including weekends and holidays

Physical Demands

The Front Desk Manager may be required to sit or stand for extended periods, and may occasionally need to lift and carry items weighing up to 25 pounds.

Work Environment

The Front Desk Manager typically works in an indoor, office environment with controlled temperature and lighting. However, this role may require working outside in inclement weather or dealing with difficult guests or vendors.


If you're looking for a trustworthy and organized Front Desk Manager to join your company, creating an effective job posting is crucial. Not only will this help you attract high-quality candidates, but it will also ensure that you find the perfect person for the role.

Job Summary

The first step in creating a Front Desk Manager job posting is to provide a clear and concise summary of the role. This should describe the specific duties and responsibilities that the successful candidate will be expected to undertake. Here are some key points to consider:

  • Oversee the day-to-day operations of the front desk
  • Manage a team of staff members
  • Handle customer complaints and queries
  • Ensure that the front desk is tidy and organized
  • Schedule staff rotas and manage payroll
  • Ensure that all front desk processes are efficient and effective

Qualifications and Skills

The next section of your job posting should outline the qualifications and skills required for the Front Desk Manager role. Here are some important points to consider:

  • Prior experience as a Front Desk Manager or in a similar role
  • Strong leadership and management skills
  • Excellent communication skills
  • Ability to handle customer complaints and queries effectively
  • Familiarity with front desk management software and tools
  • Ability to multitask and work in a fast-paced environment


In this section, you should specify the educational requirements for the role. While some employers may value experience over education, it's important to establish any specific educational qualifications that are necessary for the job. For example:

  • A degree in hospitality management or a related field
  • Certifications in front desk management or customer service

Application Details

The final section of your job posting should provide details on how candidates can apply for the position. Be sure to include clear instructions on how to submit a resume and cover letter, and provide contact information in case candidates have questions about the role. Here are a few things to include:

  • Instructions on how to apply (e.g. email, online application form, etc.)
  • Contact information for inquiries
  • Application deadline (if applicable)
  • Any additional details about the application process


Creating a Front Desk Manager job posting is an essential step in finding the right person to fill this important role. By outlining the job responsibilities, required qualifications, and application details, you can attract the best candidates and find the perfect fit for your company.


Creating a Front Desk Manager job posting can be a challenging task for recruiters. It needs to be informative, attractive, and able to convey the necessary information to potential candidates. Here are some frequently asked questions on creating a job posting that would help in attracting the right talent.

What are the essential components of a Front Desk Manager job posting?

  • Job Title: The job title should be precise and descriptive of the position. It should accurately reflect the duties and responsibilities of the Front Desk Manager.

  • Job Summary: A summary of the job description that encapsulates the primary responsibilities of the candidate should be included.

  • Education and Experience: The education level and work experience required for the position should be clearly defined.

  • Skills: The necessary skills required to perform the job effectively should be outlined, such as communication, multitasking, etc.

  • Duties and Responsibilities: An in-depth explanation of what the Front Desk Manager's position entails should be clearly provided.

  • Working Conditions: The working hours and conditions should be specified so that candidates can assess their suitability.

  • Contact Information: Instructions on how to apply, including the contact information for the recruiting team, should be provided.

  • What makes a Front Desk Manager job posting stand out?

  • Unique terms that reflect your company culture: Incorporating unique terms and phrases that reflect your company culture makes the job posting stand out from the competition.

  • Highlighting company perks and benefits: Candidates are likely to apply to companies with attractive perks and benefits that enhance their work experience.

  • Conveying why the position is essential to the company: Candidates are more likely to apply for a position that is essential to the success of the company.

  • A short and sweet job summary: A brief job summary that captures the essence of the position performs better than long descriptions.

  • How should the tone of the Front Desk Manager job posting be?

    The tone of the job posting should be warm and welcoming while still maintaining a professional tone. Candidates should feel that they are the perfect candidate for the position and want to apply immediately. Utilize a friendly and inviting language while appealing to the candidate's experience and skills.

    How long should the Front Desk Manager job posting be?

    The job posting should not be too long, yet it should contain enough information to help candidates decide if they are qualified or interested in the position. A typical job posting can be structured within 300-700 words.


    Creating a Front Desk Manager job posting that attracts the right candidates can be a challenging task. Inputting the right components, tone, and length can make a significant difference. Remember to convey why the position is essential and unique to your company culture. It can help to use specific formatting to make your job posting visually engaging and stand out from the competition.
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