Front Desk Receptionist Job Description Template

The Front Desk Receptionist is the first point of contact for visitors and clients entering a company. They greet and direct guests, answer phone calls, perform administrative tasks and maintain the cleanliness of the reception area. This job description template outlines the responsibilities and qualifications needed for this role.

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Job Summary:

The Front Desk Receptionist is responsible for greeting and directing visitors, answering phone calls and email inquiries, managing office supplies and ensuring the reception area is always neat.

Job Duties:

  • Greet visitors and direct them to appropriate personnel
  • Answer and transfer phone calls and email inquiries
  • Manage and distribute mail
  • Manage office supplies and place orders as needed
  • Keep reception area neat and well-organized


  • High school diploma or equivalent
  • Excellent verbal and written communication skills
  • Ability to multitask and prioritize tasks effectively
  • Proficient in Microsoft Office
  • Experience in a similar role is preferred

If you are highly organized, have great communication skills, and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity!


When it comes to hiring a front desk receptionist, posting a job advertisement is an essential step. However, creating an effective job posting can be a challenging task, especially if you're unsure of what to include. In this article, we'll provide you with a guide on how to create a front desk receptionist job posting that attracts talented candidates.

Job Title and Summary

The job title and summary should be clear and concise, indicating the primary duties and responsibilities of the role. It's crucial to use language that accurately reflects the position rather than vague or ambiguous terminology. For example, "Front Desk Receptionist" is more transparent than "Customer Experience Specialist."

  • Example of a job title and summary:
  • Front Desk Receptionist: We are seeking a professional and courteous front desk receptionist to provide quality customer service and administrative support for our office. The ideal candidate will have excellent communication skills, a friendly demeanor, and a positive attitude. Responsibilities include answering phone calls, greeting visitors, and managing incoming and outgoing mail.

    Qualifications and Skills

    In this section, you should outline the qualifications and skills required to perform the job effectively. It's essential to be specific and list relevant requirements, such as education, experience, and technical skills. However, avoid making your requirements too restrictive by only including must-have qualifications.

  • Example of qualifications and skills:
  • Required qualifications: High school diploma or equivalent, previous experience in a customer-facing role, strong computer skills, exceptional verbal and written communication skills, ability to multitask efficiently.

    Preferred qualifications: Associate's or Bachelor's degree, experience working in a healthcare or hospitality setting, bilingual in English and Spanish.

    Duties and Responsibilities

    In this section, provide a detailed list of duties and responsibilities your front desk receptionist will perform on a day-to-day basis. Ensure that the list accurately reflects the job's expectations and is clear and concise.

  • Example of duties and responsibilities:
  • - Greet and welcome visitors, directing them to the appropriate personnel.

    - Answer phone calls and route them to the correct department or individual.

    - Respond to inquiries from clients, tenants, and visitors via email or in-person.

    - Manage incoming and outgoing mail, packages, and deliveries.

    - Maintain an accurate record of visitors and telephone calls in a logbook.

    - Schedule appointments and meetings, and coordinate conference room reservations.

    - Perform administrative tasks such as filing, data entry, and scanning documents.

    Salary and Benefits

    It's essential to include a salary range and discuss any benefits available for your front desk receptionist position. Be transparent about compensation and benefits to attract qualified and motivated candidates.

  • Example of salary and benefits:
  • We offer a competitive salary range of $30,000 - $40,000 per year, depending on experience. We also provide a comprehensive benefits package, including medical insurance, dental insurance, paid vacation time, and 401(k) contributions.


    By following these tips, you should be able to create a job posting that attracts talented front desk receptionists. Make sure your post is clear, concise, and accurately reflects the position's duties and responsibilities. By doing so, you can attract the right talent and quickly fill your vacancy with a great candidate.

    Frequently Asked Questions on Creating Front Desk Receptionist Job Posting

    When it comes to hiring a Front Desk Receptionist, crafting the perfect job posting is essential. Here are the most frequently asked questions on creating a Front Desk Receptionist Job Posting:

    What should be included in Front Desk Receptionist Job Posting?

  • Job Title and Location
  • Job Summary and Responsibilities
  • Requirements and Qualifications
  • Compensation and Benefits

    Make sure to be clear and concise while presenting the job responsibilities, qualifications, and compensation details. Mention what you’re looking for in a job candidate and how your company stands out from competitors.

    What are the job responsibilities of a Front Desk Receptionist?

  • Answering calls, emails, and in-person inquiries
  • Scheduling appointments and maintaining calendars
  • Greeting visitors and directing them to the appropriate person or department
  • Registering and processing guests’ information
  • Handling and resolving complaints or issues

    While creating a job posting, mention these responsibilities and how they help your business to grow.

    What qualifications are required for a Front Desk Receptionist?

  • High school diploma or equivalent
  • Relevant experience in customer service or receptionist work
  • Excellent communication and people skills
  • Knowledge of Microsoft Office Suite
  • Ability to multitask and work under pressure
  • Service-oriented attitude

    Ensure that you mention the qualifications required such as education, skills, and experience while creating a job posting.

    What benefits can a Front Desk Receptionist expect?

  • Health insurance and retirement plans
  • Paid time off and sick leave
  • Professional development programs and training opportunities
  • Employee discounts and perks
  • Positive working culture

    Mentioning the benefits you offer can attract more applicants and help them understand what your company can offer them.

    What is the salary range for a Front Desk Receptionist?

    The average hourly pay is around $13-$16, depending on the location, experience, and qualifications. It’s essential to mention the salary range in the job posting so that applicants can calculate their earnings before applying.

    In a nutshell, creating a Front Desk Receptionist job posting can be an exciting process. Make sure to mention all the essential details, including job title, job responsibilities, salary range, qualifications, and benefits. By being transparent and clear in your job posting, you’ll attract the best candidates to fit your organization's goals.

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