Front Desk Supervisor Job Description Template

This job description template is for a Front Desk Supervisor role. The Front Desk Supervisor is responsible for managing the front desk operations and ensuring excellent customer service. They supervise a team of front desk staff members and oversee daily tasks such as check-ins, checkouts, and guest inquiries. The ideal candidate must have strong communication skills, problem-solving ability, and previous experience in hospitality or customer service.

812 people used this job description template, 41 people have rated it.


We are looking for a reliable and experienced Front Desk Supervisor to oversee the daily operations of our front desk team. The ideal candidate will have a friendly personality, excellent communication skills, and a proven track record of effective management.


  • Manage front desk team members, including receptionists and administrative assistants
  • Train new employees on company policies, procedures, and customer service standards
  • Organize and schedule shift rotations to ensure adequate coverage at all times
  • Respond to customer inquiries and resolve any issues or complaints in a timely manner
  • Handle guest check-ins and check-outs, including processing payments and making room reservations
  • Maintain accurate records of all front desk transactions and daily activity
  • Update and maintain hotel information and availability on various online platforms
  • Supervise and assist with daily housekeeping and maintenance tasks as needed


Education and Experience

  • Associate or Bachelor's degree in Hospitality or a related field preferred
  • Minimum of 2 years of experience in a similar position, including supervisory responsibilities


  • Excellent verbal and written communication skills
  • Strong leadership and interpersonal skills
  • Ability to multitask and prioritize responsibilities in a fast-paced environment
  • Proficient in Microsoft Office and hotel management software
  • Attention to detail and strong organizational skills

Physical Requirements

  • Ability to stand for extended periods of time
  • Ability to lift up to 25 pounds
  • Capable of bending, stooping, and reaching
  • Ability to work flexible hours, including evenings, weekends, and holidays

If you meet the above requirements and are interested in this exciting opportunity, please submit your resume and cover letter for consideration.


When it comes to filling a Front Desk Supervisor position, creating a job posting that effectively attracts qualified and experienced candidates is key. A well-crafted job posting can save time and resources by narrowing down the pool of applicants to those who are most qualified for the position. Here are some steps to follow when creating a job posting for a Front Desk Supervisor.

Job Title and Overview

The job title should be specific and descriptive of the position available. In this case, "Front Desk Supervisor" is appropriate. In the job overview section, provide an overview of the responsibilities and expectations for the position. Be sure to include the job location, hours, and whether the position is full-time or part-time.

  • Job Title: Front Desk Supervisor
  • Overview: The Front Desk Supervisor will be responsible for overseeing the daily operations of the front desk and ensuring a high level of customer service. This position requires strong leadership skills and the ability to handle multiple tasks simultaneously.
  • Key Responsibilities

    Outline the key responsibilities and duties of the Front Desk Supervisor. Be specific and detailed with this section to provide a clear picture of what the job entails.

  • Supervising the front desk team, including managing schedules and delegating tasks
  • Responding to customer inquiries and concerns in a professional and timely manner
  • Ensuring all front desk operations are running efficiently, including check-in/check-out, room assignments, and guest requests
  • Handling guest complaints and resolving issues as they arise
  • Completing administrative tasks, such as updating guest information, creating reports, and maintaining inventory
  • Requirements

    List the qualifications and skills required for the position. Be sure to include both essential and preferred qualifications.

  • High school diploma or equivalent required; college degree preferred
  • At least 3 years of experience in a front desk or customer service role, with 1 year of supervisory experience
  • Strong leadership skills and the ability to motivate and manage a team
  • Excellent communication and interpersonal skills
  • Proficiency in Microsoft Office and hotel management software
  • Ability to work flexible hours, including weekends and holidays
  • How to Apply

    Provide clear instructions on how to apply for the position. This should include the contact information for the hiring manager or human resources department, as well as any required application materials.

  • To apply, please email your resume and cover letter to [insert email address] with the subject line "Front Desk Supervisor."
  • Please also include three professional references and any relevant certifications.
  • Conclusion

    Creating a Front Desk Supervisor job posting that accurately reflects the responsibilities of the position and the qualifications required is an important step in finding the right candidate. By following these steps, you can attract qualified candidates and help save time and resources in the hiring process.

    What is a Front Desk Supervisor?

    A Front Desk Supervisor is responsible for overseeing the daily operations of the front desk, managing staff members, and ensuring the guest experience is positive. They may also handle guest complaints, respond to inquiries and provide excellent customer service.

    What are the primary responsibilities of a Front Desk Supervisor?

  • Supervising front desk staff and assigning duties
  • Managing customer inquiries, reservations, and complaints
  • Ensure guest satisfaction with exceptional customer service
  • Developing policies and procedures for the front desk
  • Handling financial transactions and report generation
  • What skills and qualifications are required for a Front Desk Supervisor?

  • At least 2 years experience in a customer-facing front desk role
  • Strong communication and interpersonal skills
  • Excellent organization and time-management skills
  • Ability to train and manage staff members
  • Knowledge of hotel booking software and payment processing systems.
  • What should be included in a Front Desk Supervisor job posting?

  • A clear job title and description of duties
  • Required skills and qualifications
  • Desired experience and education levels
  • Flexible scheduling availability
  • A competitive salary and benefits package
  • Instructions on how to apply for the position
  • What are the benefits of hiring a Front Desk Supervisor?

  • Improved customer service experience for guests
  • Increased efficiency in front desk operations
  • Positive reviews and feedback from satisfied guests
  • Increased revenue by upselling rooms and amenities
  • Decreased employee turnover
  • Get Started

    Start saving time and money on recruiting

    Start today for free to discover how we can help you hire the best talents.

    Get started Get Started!
    This site uses cookies to make it work properly, help us to understand how it’s used and to display content that is more relevant to you. For more information, see our Privacy Policy