Front Office Clerk Job Description Template

Front Office Clerks are responsible for greeting visitors, answering phones, directing guests to appropriate staff members, and performing other administrative duties as needed. They are often the first point of contact for clients and customers, and must be courteous and professional at all times. This job description template outlines the key responsibilities and qualifications necessary for a Front Office Clerk position.

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Job description


  • Welcome customers to the office and assist them in their needs
  • Answer telephone calls and redirect them accordingly
  • Provide information to visitors about company services and activities
  • Handle and resolve customer complaints and issues
  • Maintain office supplies and inventory
  • Perform basic bookkeeping tasks such as data entry and filing
  • Retrieve and distribute incoming mail and emails
  • Requirements:

  • High school diploma or equivalent
  • Excellent communication and customer service skills
  • Proficient in Microsoft Office Suite and internet browsing
  • Attention to detail and ability to multitask
  • Proven experience as a front office clerk or similar role is a plus
  • Working hours:

  • Full-time or part-time, depending on company needs
  • Flexible schedule may be required, including weekends and holidays
  • Salary:

  • Commensurate with experience and qualifications
  • Benefits package available for full-time employees
  • Introduction

    Front Office Clerks are responsible for various administrative and customer service tasks in an organization. They greet visitors, answer phone calls, manage correspondence, and assist in other administrative duties. Creating a Front Office Clerk job posting is an essential and first step in finding the right candidate for your organization.

    Job Title and Description

    Create a job title that clearly reflects the role, such as “Front Office Clerk”. The job description should clearly list the duties and responsibilities of the role, including but not limited to:

  • Greeting visitors and directing them to the appropriate department or person
  • Answering phone calls and responding to emails
  • Maintaining office supplies and equipment
  • Managing correspondence, including sorting and distributing mail and faxes
  • Performing basic data entry and administrative tasks as needed
  • Qualifications

    List all necessary qualifications for the position including:

  • High school diploma or equivalent
  • Experience in customer service, administration or receptionist role preferred
  • Excellent communication and interpersonal skills
  • Proficiency in Microsoft Office and basic computer skills
  • Ability to multitask, manage time effectively and work well under pressure
  • Salary and Benefits

    Include information on the salary range for the role, as well as any benefits such as health insurance, paid time off, or retirement plan offered by your organization.

    Application Process

    List the application process, including how candidates should submit their resumes and cover letters. Specify the deadline for applications and the anticipated start date for the role. Also, mention the expected duration of the job posting .


    Conclude the job posting with a friendly and encouraging message. Invite candidates to apply for the role and thank them for taking the time to consider joining your team.


    Creating a Front Office Clerk job posting is an essential and critical part of the hiring process. By following these guidelines, you can effectively communicate your job requirements to potential candidates and attract highly qualified applicants, ensuring that your organization makes the right hire.

    What is a Front Office Clerk?

    A Front Office Clerk is responsible for greeting guests, answering phone calls, managing reservations, and providing exceptional customer service to visitors.

    What are the essential qualifications for a Front Office Clerk?

  • High school diploma or GED equivalent
  • Excellent communication skills
  • Proficiency in Microsoft Office Suite
  • Customer service experience
  • Attention to detail and organization skills
  • What are the typical job responsibilities of a Front Office Clerk?

  • Greeting guests and answering phone calls
  • Managing reservations and check-ins/check-outs
  • Handling payments and maintaining financial records
  • Assisting with guest inquiries and complaints
  • Maintaining a clean and organized reception area
  • What is the recommended pay rate for a Front Office Clerk?

    The pay rate for a Front Office Clerk varies depending on location and experience.

    What are some helpful tips for crafting a job posting for a Front Office Clerk?

  • Include specific job responsibilities and qualifications
  • Use clear and concise language
  • Showcase your company culture and values
  • List any benefits or perks of the job
  • Provide clear instructions for applying
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