Head Cashier Job Description Template

A head cashier is a senior position in a retail store responsible for overseeing cashiers, handling financial transactions, coordinating with other departments, and supervising customer service activities. The head cashier job description template outlines the primary duties, skills, and qualifications required for this role. The ideal candidate for a head cashier position should have excellent communication skills, customer service orientation, strong leadership skills, and a deep understanding of finance and accounting principles. This template can be used by employers to attract qualified candidates for their head cashier positions.

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Job Summary

The Head Cashier is responsible for managing the cashiers and overseeing all cash transactions in the store. This position is ideal for someone who is excellent in customer service and managing people, as well as being skilled in accounting and cash handling.

Job Duties

  • Supervise and train cashiers in customer service, cash handling, and store policies and procedures.
  • Oversee all cash transactions, including deposits and reconciliations.
  • Maintain accuracy and security of all cash funds and registers.
  • Resolve customer complaints regarding cash transactions and ensure customer satisfaction.
  • Prepare reports and provide cash flow information to management.
  • Assist in scheduling and staffing of cashiers.
  • Perform opening and closing duties, including balancing registers and securing cash funds.
  • Perform other duties as assigned by management.

Required Qualifications

  • High school diploma or equivalent.
  • Prior experience in retail and cash handling.
  • Excellent customer service and communication skills.
  • Ability to manage people and handle conflict resolution.
  • Proficiency in basic math and accounting principles.
  • Ability to work a flexible schedule, including evenings and weekends.

Physical Requirements

  • Ability to stand for extended periods of time.
  • Ability to lift up to 20 pounds without assistance.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


A good job posting is essential for finding the right candidate for your Head Cashier position. By highlighting key skills and requirements of the role, you can attract applicants with the necessary experience and qualifications. A well-crafted job posting can also help individuals understand the expectations of the position and what they can bring to the role.

Job Title and Summary

The job title and summary are the first things that applicants will read, so they need to clearly state what the position entails. Use a descriptive title such as "Head Cashier," and summarize the role in two to three sentences. Be sure to include who the Head Cashier will report to, and what their main responsibilities are. Example:

  • Job Title: Head Cashier
  • Department: Front End
  • Reports to: Store Manager
  • Summary: The Head Cashier is responsible for overseeing all cash register transactions and providing exceptional customer service to our shoppers.
  • Key Responsibilities

    List the primary tasks and responsibilities of the position. This helps applicants understand what they will be doing on a day-to-day basis. Be specific, and use action verbs such as "manage," "oversee," and "perform." Put the most important functions at the top of the list. Example:

  • Manage and oversee cash register transactions and returns
  • Count and verify cash at the beginning and end of each shift
  • Train and mentor new cashiers on store processes and procedures
  • Perform opening and closing duties for the Front End department
  • Resolve customer complaints and issues in a timely and professional manner
  • Qualifications

    Next, list the required qualifications for the position. Be clear about the education level, work experience, and technical skills that are necessary. If there are any preferred qualifications, list those as well. Example:

  • High school diploma or equivalent; Bachelor's degree in Business Administration preferred
  • 3+ years of experience in cash register operations or financial management
  • Excellent customer service and communication skills
  • Knowledge of accounting principles and cash handling procedures
  • Familiarity with point-of-sale technology and software
  • Physical Requirements

    List any physical requirements for the position such as standing, bending, and lifting. Example:

  • Ability to stand for extended periods of time
  • Ability to lift up to 50 pounds
  • Comfortable working in a fast-paced environment
  • Conclusion

    A well-crafted Head Cashier job posting will attract qualified individuals who are excited about the opportunity to work in your organization. Make sure to proofread your posting for accuracy and clarity, and keep it concise and easy to read. By following these guidelines, you can increase the chances of finding the right candidate for the job.

    What should be included in a Head Cashier job posting?

    A Head Cashier job posting should include a job title, job summary, responsibilities, qualifications, and requirements, and the company's mission and values. It should also mention the work environment, working hours, and salary expectations.

    What are the qualifications required for a Head Cashier?

    The qualifications required for Head Cashier may vary from company to company, but typically they prefer candidates who have a high school diploma or GED equivalent. They should have experience in a customer-facing role, basic math skills, attention to detail, and should be comfortable handling money and difficult customers.

    What is the role of a Head Cashier?

    The role of a Head Cashier is to oversee the cashiers and front end of the store. The Head Cashier is responsible for ensuring that the front end is clean, organized, and fully stocked. He or she must also handle customer complaints and supervise the cashiers while maintaining a friendly and efficient attitude.

    What are the responsibilities of a Head Cashier?

  • Oversee the cashiers and front end of the store
  • Handle customer complaints and issues
  • Supervise and train cashiers
  • Handle cash and other payment methods
  • Maintain accurate cash control
  • Oversee the daily closeout of registers
  • Perform inventory control and management
  • What is the expected salary for a Head Cashier?

    Salaries for Head Cashiers are typically commensurate with experience, education, and job location. The average salary for a Head Cashier ranges from $20,000 to $40,000 annually in the United States.

    What are the work hours for a Head Cashier?

    The work hours of a Head Cashier may vary from company to company, but typically they work full-time hours. The Head Cashier may be required to work weekends, holidays, and evening shifts. They may also be required to work overtime during peak seasons or sales events.

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