Head Teller Job Description Template

The Head Teller is responsible for supervising and managing the daily operations of the teller line. They oversee the staff, ensure that all transactions are accurate and completed efficiently, and handle customer inquiries and concerns. This job requires strong leadership skills, attention to detail, and the ability to work in a fast-paced, customer-focused environment. The Head Teller job description template outlines the key responsibilities and qualifications needed for this role.

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Position Overview

The Head Teller leads and supervises a team of tellers in a financial institution. Their role is to ensure the accurate and efficient handling of customer transactions while providing excellent customer service. They are also responsible for managing teller schedules, cash levels, and ensuring compliance with banking regulations.

Key Responsibilities

  • Supervise and lead a team of tellers
  • Ensure accuracy and efficiency in all customer transactions
  • Monitor and manage teller cash levels
  • Develop and maintain procedures to ensure compliance with banking regulations
  • Train and mentor teller staff on customer service and banking procedures
  • Assist customers with complex transactions and resolve complaints
  • Monitor teller performance and provide feedback for improvement
  • Perform daily audits to reconcile cash and transaction records


  • High school diploma or equivalent
  • Minimum of 3 years experience in a teller or cash handling role
  • Excellent math and problem-solving skills
  • Strong attention to detail
  • Ability to work independently and as part of a team
  • Excellent communication and customer service skills
  • Strong leadership and supervisory skills
  • Familiarity with banking regulations and procedures


Are you looking to hire a Head Teller for your banking institution? Creating an effective job posting is the first step in attracting qualified candidates to apply for the position. In this article, we will outline the essential components that should be included in your Head Teller job posting to attract the right candidate.

Job Title and Summary:

The title of your job posting should be clear and descriptive, indicating the position you are looking to fill. For example, "Head Teller – Banking Institution". The summary should provide an overview of the role and its primary responsibilities. You may include a brief description of your organization's culture and values.

  • Job Title: Head Teller – Banking Institution
  • Summary: We are seeking a motivated and detail-oriented Head Teller to lead our team of tellers in providing excellent customer service and efficient cash management at our banking institution. Our organization values teamwork, integrity, and a commitment to success.
  • Primary Responsibilities:

    Outline the main tasks and duties that the Head Teller will be responsible for. Be specific and detail-oriented, but also concise. Use bullet points to make the information easy to read.

  • Manage and supervise the teller staff, ensuring optimal customer service, accuracy, and compliance with policies and procedures.
  • Oversee cash management, including daily balancing, vault management, and preparation of cash orders.
  • Assist customers with account transactions, answer questions, and resolve issues or concerns.
  • Maintain currency levels and ensure tellers have enough cash on hand to meet customer needs.
  • Enforce security protocols and ensure compliance with regulations, assuring a safe and secure banking environment.
  • Qualifications:

    List the minimum qualifications that candidates should possess to be considered for the position. This may include education, certifications, skills, or experience. Use bullet points for easy readability.

  • Bachelor's degree in business administration or related field preferred.
  • 3+ years of experience in banking, with at least 1 year in a supervisory role.
  • Knowledge of banking regulations, cash handling procedures, and security protocols.
  • Excellent leadership, organizational, and communication skills.
  • Ability to work in a fast-paced, dynamic environment while maintaining accuracy and attention to detail.
  • Application Process:

    Tell candidates how they can apply for the position. Indicate the deadline for applications and any other pertinent information, such as contact information or preferred application method.

  • To apply, please send your resume and cover letter to [Insert Email Here] by [Insert Deadline Here].
  • Conclusion:

    A well-crafted Head Teller job posting can attract qualified candidates to apply for your open position, setting the stage for a successful recruitment process. By including clear and detailed information about the role's responsibilities and qualifications, you can ensure that prospective candidates have a realistic understanding of the position and are likely to be a good fit for your organization.

    FAQs on Creating Head Teller Job Posting

    Are you looking to hire a Head Teller for your banking institution? Creating a job posting can be daunting, but it’s crucial to attract the right applicants. Here are some frequently asked questions on creating a Head Teller job posting:

    What should be included in the job title?

  • The job title should clearly state that this is a Head Teller position.
  • What are the essential requirements that must be listed in the job posting?

  • Education credentials, such as a high school diploma, and any college course work in accounting, finance, or business administration.
  • Job experience in banking, accounting, or customer service.
  • Skills in cash handling, balancing cash drawers, and managing staff.
  • Knowledge of banking regulations, and bank operations.
  • What is the best way to describe the job’s roles and responsibilities?

  • Clearly describe the duties that the Head Teller will perform, such as managing tellers, supervising daily cash handling, and balancing transactions.
  • Mention the soft skills that the applicant needs to exhibit, such as excellent customer service skills, leadership skills and problem-solving abilities.
  • What benefits can attract qualified Head Teller candidates?

  • Health insurance coverage
  • Paid time off or holiday pay
  • Retirement savings plans such as a 401(k)
  • Flexible schedules or minimal work on weekends or holidays
  • Are there any legal requirements for a Head Teller job posting?

  • Include a statement that your banking institution is an equal opportunity employer that abides by all federal and state laws on employment.
  • Ensure that the job posting complies with the Americans with Disabilities Act (ADA) and any other legislation related to employment.
  • In conclusion, creating a Head Teller job posting requires thought and effort. The job posting should be clear, concise, and attention-grabbing, highlighting the essential requirements, roles and responsibilities, benefits, and compliance with legal requirements. Remember to always proofread the job posting before publishing it. Good luck!

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