Hotel General Manager Job Description Template

The Hotel General Manager job description template outlines the essential duties and responsibilities of a person in charge of running a hotel. As the lead member of the hotel team, the General Manager is responsible for overseeing all aspects of the hotel operation, including personnel management, financial reporting, guest relations, and facility upkeep. This template provides a guideline for creating an effective job description that will help attract and retain qualified hotel managers.

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The hotel general manager oversees all aspects of business operations at a hotel. They are responsible for managing staff, ensuring guest satisfaction, and overseeing financial performance.


  • Manage hotel staff, including hiring, training, and performance evaluations.
  • Ensure exceptional guest service by providing leadership, guidance, and support to staff.
  • Manage budgets and financial performance, including revenue management and expense control.
  • Create and implement policies and procedures to maintain quality standards and guest satisfaction.
  • Collaborate with marketing team to develop and implement marketing strategies to attract new customers and retain existing ones.
  • Oversee maintenance and upkeep of hotel facilities to ensure a safe and comfortable environment for guests.
  • Ensure compliance with all local, state, and federal laws and regulations.


  • Bachelor's degree in hospitality management or related field.
  • Minimum of 5 years of experience in hotel management.
  • Demonstrated leadership skills.
  • Excellent communication and interpersonal skills.
  • Strong financial management skills.
  • Ability to work under pressure and handle multiple tasks simultaneously.

Physical Requirements:

  • Ability to stand, sit, and walk for extended periods of time.
  • Ability to lift up to 50 pounds.


A hotel general manager is responsible for overseeing the daily operations of a hotel, ensuring customer satisfaction, managing a team of employees, and increasing profitability. In today's competitive job market, it's essential to create a comprehensive and compelling job posting to attract top talent.

Job Title and Overview

The job title should be clear and concise, reflecting the position's responsibilities and seniority. A specific job title, such as "Hotel General Manager," is more likely to attract qualified candidates than a vague title like "Hotel Manager."

The job overview should provide a brief description of the position, highlighting the key responsibilities, requirements, and qualifications that the ideal candidate should possess. It should also include the location of the hotel and the salary range.


  • Developing and implementing policies and procedures for hotel operations
  • Developing and managing budgets, financial plans, and revenue targets
  • Ensuring high levels of customer satisfaction by maintaining quality standards and resolving guest complaints effectively
  • Managing the hotel staff, including recruitment, training, performance management, and employee relations
  • Overseeing day-to-day operations, including housekeeping, front desk, reservations, and food and beverage services
  • Requirements

  • Bachelor's degree in hospitality management or related field
  • Minimum of 5 years of experience in hotel management
  • Strong leadership, communication, and interpersonal skills
  • Proven track record of achieving financial targets and improving customer satisfaction
  • Proficient in Microsoft Office and hotel management software
  • Benefits

    The benefits section should include the perks that the company offers to its employees, such as health insurance, dental insurance, retirement plans, paid time off, and employee discounts. These benefits can help differentiate the job posting from other similar positions and make the company more attractive to prospective candidates.


    Creating an effective job posting for a hotel general manager is essential to attract top talent and ensure the success of the hotel. By following these guidelines, the job posting can be compelling and informative, providing a clear picture of the position's responsibilities, requirements, and benefits.

    What Should I Include in My Hotel General Manager Job Posting?

    When creating a job posting for a Hotel General Manager, it's important to include a few key details:

    • Candidate qualifications: Detail what qualifications you're looking for in a Hotel General Manager. This could include experience, education, relevant skills or certifications.
    • Roles and responsibilities: Outline the roles and responsibilities a Hotel General Manager would have working at your hotel. This could include areas such as operations, staff management, marketing and guest satisfaction.
    • Benefits and compensation: Be sure to include the salary range and benefits provided with the position, such as healthcare, retirement plans, paid time off and employee discounts.
    • Company culture: Detail what makes your company unique and what values you promote. This could include a focus on diversity, work-life balance or employee development opportunities.

    Should I Require Specific Education or Experience?

    While specific education or experience can be helpful, it can also limit the pool of candidates available. It's important to strike a balance between required qualifications and desired qualifications. Additionally, consider including language such as "equivalent experience will be considered" for candidates who may not have the exact qualifications you're looking for but have relevant experience.

    What Skills Should I Look for in a Hotel General Manager?

    When hiring a Hotel General Manager, there are a few core skills to look for:

    • Operations management: Ability to manage daily hotel operations in a fast-paced environment.
    • Communication: Ability to communicate effectively with guests, staff and upper management.
    • Leadership: Ability to motivate and lead staff to achieve high levels of performance and guest satisfaction.
    • Business acumen: Understanding of hotel finances and ability to make strategic decisions.
    • Problem-solving: Ability to quickly identify issues and implement solutions to keep guests and staff happy.

    How Can I Attract Top Candidates?

    There are a few ways to attract top candidates to your Hotel General Manager job posting:

    • Offer a competitive salary and benefits package.
    • Showcase your company culture and values.
    • Provide opportunities for career growth and development.
    • Be clear and specific about the roles and responsibilities of the position.
    • Highlight the perks of working at your hotel, such as employee discounts or a supportive work environment.

    How Do I Evaluate Candidates?

    When evaluating Hotel General Manager candidates, consider factors such as:

    • Relevant experience: Does the candidate have experience managing staff and overseeing hotel operations?
    • Leadership ability: Can the candidate motivate and lead staff to provide high levels of guest satisfaction?
    • Communication: How well does the candidate communicate with guests, staff and upper management?
    • Problem-solving: Can the candidate quickly identify and solve issues that arise?
    • Fit with company culture: Does the candidate align with company values and culture?
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