Hotel Operations Manager Job Description Template

The Hotel Operations Manager oversees the daily operations of a hotel, ensuring guests have a comfortable and enjoyable stay. They manage staff, budgets, and guest services, and are responsible for maintaining a high level of customer satisfaction. Our job description template outlines the key skills, responsibilities, and qualifications required for this role.

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Job Description

As a Hotel Operations Manager, you will be responsible for overseeing and managing the daily operations of a hotel or resort. You will work closely with the hotel staff to ensure that guests have a comfortable and enjoyable stay.


  • Develop and implement operational policies and procedures to ensure excellent customer service and guest satisfaction.
  • Manage the hotel staff and provide leadership, direction, and support to ensure that all employees are motivated and productive.
  • Oversee and manage all aspects of the hotel's operations, including front desk, housekeeping, maintenance, and food and beverage services.
  • Ensure that the hotel's facilities and amenities are well-maintained and meet or exceed guest expectations.
  • Develop and manage budgets for the hotel's operations and ensure that all expenses are within budgetary guidelines.
  • Monitor and evaluate the performance of the hotel's staff and provide guidance and feedback to improve their performance.
  • Ensure compliance with all local, state, and federal regulations related to hotel operations.
  • Maintain relationships with vendors, suppliers, and contractors to ensure that the hotel's needs are met.
  • Collaborate with the sales and marketing team to develop and implement strategies to attract and retain guests.


  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Minimum of 5 years of experience in hotel operations management.
  • Strong leadership, communication, and interpersonal skills.
  • Excellent problem-solving and decision-making abilities.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Knowledge of hotel management systems, such as Opera or Fidelio.
  • Flexibility to work evenings, weekends, and holidays, as required.
  • Strong customer service orientation.

If you have a passion for hospitality and a track record of success in hotel operations management, we encourage you to apply for this exciting opportunity.


Creating a Hotel Operations Manager job posting is an essential step in hiring the right candidate for your hotel. A well-crafted job posting will attract the most qualified candidates and save you time in the recruitment process. If you don't know how to write a job posting, don't worry as we have you covered. This article provides a guide on how to create a Hotel Operations Manager job posting that is informative, engaging, and targeted towards the right candidates.

Job Title, Summary, and Description

The job title should be clear, concise, and specific to the role. In this case "Hotel Operations Manager" is appropriate. The summary section should provide a brief overview of the job, its purpose, and the expectations from the candidate. The description section should focus on the key responsibilities, duties, qualifications, and experience required to perform the job effectively. To write a solid job description:

  • Start with an attention-grabbing opening sentence that communicates the essence of the job
  • Break it down into bullet points or short paragraphs for easy readability
  • Include specific information about the job, such as the areas of responsibility, daily tasks, and necessary qualifications
  • Emphasize the crucial aspects of the job that make it unique and desirable
  • Include any essential certifications or licenses required for the job.

Qualifications and Skills

The qualifications and skills section should list out the education, relevant experience, and skills required for the role. Qualifications could include a degree or diploma in hospitality management, business administration or a related field. Experience could include a minimum of 5 years of management experience in a similar role, preferably in a hotel environment. Skills could include excellent communication, leadership, problem-solving, and organizational skills. Indicating that the candidate should have a proven track record of success in the industry will also help eliminate unqualified candidates.

Work Environment and Benefits

It's important to communicate what the candidate can expect in terms of the work environment and benefits. Highlighting the unique features of your hotel, such as location or amenities, can be an effective way to attract top talent. You should also include details of any health insurance, 401(k), vacation, or other benefits that come along with the job.


In conclusion, writing an effective Hotel Operations Manager job posting is crucial to attracting the right candidate. A clear job title and summary, along with a detailed job description, qualifications, skills, and benefits package will help you find the perfect match for your hotel. Remember to proofread your job posting, and make sure it accurately portrays the job and the hotel's culture to attract the best candidates.

Frequently Asked Questions on Creating Hotel Operations Manager Job Posting

What is a Hotel Operations Manager?

A Hotel Operations Manager is responsible for overseeing all aspects of the hotel's operations, such as managing staff, monitoring budgets, ensuring customer satisfaction, and maintaining the facility.

What are the job requirements for a Hotel Operations Manager?

The job requirements for a Hotel Operations Manager typically include a bachelor's degree in hospitality management or a related field, several years of experience in the hospitality industry, excellent communication and leadership skills, and a thorough understanding of hotel operations.

How do I write a compelling job description for a Hotel Operations Manager?

To write a compelling job description for a Hotel Operations Manager, be sure to include information about the hotel's facilities, the types of guests the hotel serves, and the specific duties and responsibilities of the role. Use clear and concise language, and highlight the skills and qualities that are essential for success in the position.

What skills and qualities should I look for in a Hotel Operations Manager?

Some of the essential skills and qualities to look for in a Hotel Operations Manager include excellent communication and interpersonal skills, strong leadership abilities, proficiency in budgeting and financial management, strategic thinking and problem-solving abilities, and a customer service-oriented mindset.

How can I attract top candidates for my Hotel Operations Manager position?

To attract top candidates for your Hotel Operations Manager position, it's important to write a compelling job description, offer competitive compensation and benefits, and provide opportunities for growth and development within the organization. You can also promote your job posting through social media, industry publications, and job boards.

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