It Support Job Description Template

This IT support job description template is designed to attract skilled and experienced individuals who are passionate about providing exceptional technical assistance to end-users. The ideal candidate for this role should be highly organized, have excellent problem-solving skills, and possess in-depth knowledge of computer hardware and software. They should also possess strong communication skills to effectively communicate with clients and team members. Explore the complete job description template to find out if this role is right for you.

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Position Summary

The IT Support position provides technical assistance, support, and advice to customers and internal users. This position requires a high level of technical knowledge, problem-solving skills, and excellent communication abilities. The ideal candidate will have experience in troubleshooting and resolving various technical issues and will assist in the maintenance and configuration of IT systems.


  • Provide technical support to customers and internal users through phone, email, and in-person communication.
  • Troubleshoot, diagnose and resolve various hardware and software issues.
  • Install, configure, and maintain PCs, laptops, printers, and network equipment.
  • Assist in administrative tasks such as user account management and software license tracking.
  • Collaborate with team members to troubleshoot complex issues and develop solutions.
  • Document and track all customer interactions and resolutions within a ticketing system.
  • Identify and recommend process improvements to enhance efficiency and customer satisfaction.


  • Bachelor's degree in Computer Science or related field preferred.
  • Minimum of 2 years of technical support experience.
  • Demonstrated technical knowledge of PC hardware and software, Microsoft Office Suite, and Windows operating systems.
  • Strong problem-solving skills and ability to troubleshoot technical issues.
  • Excellent communication skills, both written and verbal, with the ability to explain technical concepts to customers with varying levels of technical understanding.
  • Ability to work independently and as part of a team.
  • Ability to manage multiple competing priorities in a fast-paced, dynamic environment.

Salary and benefits commensurate with experience.


If you have decided to create an IT Support job posting, you are probably in need of top-notch IT professionals capable of providing technical support and assistance to end-users.

Job Title and Description

The first thing you need to do is create a job title that clearly defines the position you are looking to fill. For example, you can use "IT Support Technician," "IT Support Specialist," or "IT Support Analyst."

The job description should provide a comprehensive overview of the role and responsibilities the successful candidate will perform. Additionally, it should outline the required experience, qualifications, and skills.

Ensure that the job description speaks to the potential candidates' interests, skills and qualifications. Avoid lengthy paragraphs and jargon and use bullet points to emphasize crucial information.


The responsibilities section should be detailed, clear, and concise. This section should list the daily tasks the IT Support professional will be required to perform. Responsibilities may include, but not limited to:

  • Provide effective technical support to end-users by phone, email, or on-site.
  • Troubleshoot hardware and software issues.
  • Deploy and maintain hardware, software, and network infrastructure.
  • Escalate problems to senior IT team members when necessary.
  • Create technical documentation, including user guides and manuals.
  • Qualifications and Skills

    The qualifications and skills section should list the minimum requirements a candidate should have. It should include the following:

  • A bachelor's degree in computer science or related field.
  • Excellent analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Strong knowledge of Windows and Mac operating systems, office applications, and other software.
  • Strong customer service skills with the ability to build relationships and rapport with end-users.
  • Benefits and Salary

    The benefits and salary section should provide information on benefits the company offers to employees such as health, dental, vision insurance, retirement plans, and other benefits.

    Additionally, the section should provide information on the salary range and other compensation, such as bonuses or paid time off. It is essential to ensure that the salary range is competitive with other companies in the industry to attract top talent.


    Creating a successful IT Support job posting is crucial to finding the ideal candidate to fill your position. By following these simple tips, you can create an effective job posting that attracts top talent in the IT industry.

    Frequently Asked Questions on Creating IT Support Job Posting

    When it comes to hiring top-quality IT support personnel, creating an attractive job posting is a critical first step. A well-crafted job posting not only attracts qualified candidates but also helps to weed out unqualified ones. However, it can be challenging to know precisely what information to include, how to word the job posting, and what qualifications to look for. Below are some frequently asked questions on creating IT support job postings.

    What Information Should I Include in the Job Posting?

    The job posting should contain a detailed job description, requirements for the job, the expected salary, any benefits that come with the job, and the company's contact information. You may also want to include any necessary qualifications that job seekers need, such as education and experience.

    What Should I Avoid Including in the Job Posting?

    Avoid including long paragraphs that may deter qualified candidates. Instead, use bullet points and short sentences to make the job posting more readable. Additionally, avoid using technical jargon that non-IT personnel may not understand.

    What Qualifications Should I Look for in IT Support Personnel?

    IT support personnel should have excellent problem-solving and critical thinking skills, as well as strong technical skills. Candidates should also have experience in customer service and communication skills to interact with clients and customers professionally. Additionally, they should have a degree or certification in computer science or a related field.

    How Can I Make the Job Posting More Attractive?

    To make the job posting more attractive, consider offering attractive benefits packages, such as healthcare, retirement benefits, and paid time off. You may also want to offer a robust training program and career opportunities. These incentives will attract qualified IT support personnel and help retain them in the long term.

    How Can I Ensure that I Get the Right Candidates for the Job?

    One way to ensure that you get the right candidates is to work with a reputable recruiting agency that specializes in IT support personnel. You can also post the job on popular job boards and professional social media networks, such as LinkedIn.


    Creating an attractive IT support job posting is essential in attracting and retaining top-quality employees. By including necessary information, avoiding technical jargon, looking for the right qualifications, offering attractive benefits, and using a reputable recruiting agency, you can ensure that you get the right candidates for the job.

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