Medical Receptionist Job Description Template

This Medical Receptionist job description template provides a clear outline of the essential duties and responsibilities required for this position. As the first point of contact for patients and visitors, the Medical Receptionist plays a vital role in maintaining an efficient and welcoming healthcare environment. From scheduling appointments and managing patient records to answering multiple phone lines and ensuring a high level of patient satisfaction, this position requires excellent communication and organizational skills, as well as a strong sense of empathy and professionalism.

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Job Summary

The Medical Receptionist performs a variety of clerical and administrative tasks to provide full scope support to physicians, patients, and other healthcare providers. S/he is responsible for ensuring efficient and effective medical office operations, managing patient records, scheduling appointments, and maintaining office inventory.

Key Responsibilities

  • Welcome and greet patients and visitors in a friendly and professional manner.
  • Answer phones, schedule appointments and direct calls to appropriate person or department.
  • Collect and verify patient information including personal and medical details while maintaining confidentiality.
  • Manage patient records and update health insurance and demographic information.
  • Prepare and maintain patient charts and ensure completeness and accuracy of all patient data.
  • Process and confirm patient insurance coverage and inform patients of their benefits and liabilities.
  • Coordinate insurance referrals and authorizations for patients' procedures and services.
  • Order and maintain supplies, equipment, and inventory to meet office needs.
  • Maintain office cleanliness and provide organizational support to the office staff.

Qualifications and Skills

  • High school diploma or equivalent education required; Vocational or Technical training preferred.
  • 1+ year(s) of relevant administrative, customer service or medical experience.
  • Excellent written and verbal communication skills with the ability to communicate and interact effectively with patients, physicians and healthcare providers.
  • Knowledge of healthcare insurance, medical terminology, and HIPAA regulations.
  • Organizational and multitasking skills with the ability to prioritize and manage time effectively.
  • Ability to work effectively in a team setting and build positive professional relationships with colleagues and other staff members.
  • Proficient computer skills including Microsoft Office, email and internet usage.


As a medical organization, having a medical receptionist on staff is key to providing excellent patient care. A medical receptionist is often the first point of contact for a patient, so it is essential to find the right person for the job. Writing a clear and concise job posting is essential in attracting the right candidates for the position.

Job Duties

The first step in creating your medical receptionist job posting is to outline the job duties. It is essential to be specific as this will help job seekers determine if they have the necessary skills and experience for the position. Here are some sample job duties to consider including in your job posting:

  • Greet and check-in patients upon arrival in a friendly and professional manner
  • Schedule appointments and manage the appointment calendar
  • Answer telephone calls and respond to patient inquiries
  • Verify and update patient information in the electronic health record system
  • Coordinate patient referrals to other medical providers
  • Manage the patient waiting area and maintain cleanliness
  • Process patient payments and insurance claims
  • Complete other administrative tasks as assigned


Now that you have outlined the job duties, it's time to determine the qualifications necessary for the position. Here are some sample qualifications to consider including in your job posting:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum of 1-2 years of experience in medical office setting
  • Knowledge of medical terminology and HIPAA regulations
  • Strong customer service and communication skills
  • Proficient in Microsoft Office and electronic health record systems
  • Ability to multitask and work in a fast-paced environment
  • Detail-oriented and organized

Instructions for Application

Finally, you need to include instructions for job seekers on how to apply for the position. This includes information on how to apply, where to send the application, and what documents to include. Here are some sample instructions to include:

  • To apply for the position, please submit a resume and cover letter to [insert email address or physical address here]
  • Please include "Medical Receptionist Application" in the subject line or on the envelope
  • Your cover letter should include why you are interested in the position and how your qualifications meet the job requirements
  • Please specify your desired salary range


Writing a clear and comprehensive medical receptionist job posting is crucial to attracting qualified candidates for the position. By outlining the job duties, qualifications, and application instructions, you can ensure that job seekers have all the necessary information to apply for the position.

What information should be included in a Medical Receptionist job posting?

A Medical Receptionist job posting should include the following information:

  • Job title
  • Job description
  • Job qualifications
  • Work schedule
  • Job location
  • Salary range
  • Benefits
  • Application instructions
  • What are some important skills and qualities to look for in a Medical Receptionist?

    Some important skills and qualities to look for in a Medical Receptionist include:

  • Excellent communication skills
  • Ability to multitask
  • Friendly and professional demeanor
  • Attention to detail
  • Ability to work with confidential information
  • Experience using electronic medical records (EMR) or scheduling software
  • What are some common job duties for a Medical Receptionist?

    Some common job duties for a Medical Receptionist include:

  • Greeting patients
  • Scheduling appointments
  • Answering phone calls
  • Verifying insurance information
  • Updating patient records
  • Collecting payments
  • What education and experience should a Medical Receptionist have?

    A high school diploma or equivalent is typically required for a Medical Receptionist position. Some employers may prefer candidates with post-secondary education or certification in medical office administration. Experience working in a medical office or customer service role is also preferred.

    What are some tips for attracting qualified candidates?

    To attract qualified candidates, you can:

  • Provide a detailed job description
  • Include a competitive salary range and benefits package
  • Use clear and concise language in the job posting
  • Highlight any unique aspects of the job or company culture
  • Include keywords related to the position to help it show up in search results
  • Post the job on reputable job boards and social media platforms
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