Medical Support Assistant Job Description Template

This is a job description template for a Medical Support Assistant position. The Medical Support Assistant is responsible for providing administrative and clerical support in a healthcare setting. The role requires good communication and organizational skills, as well as a positive attitude towards patient care. The Medical Support Assistant plays a crucial role in managing patient information and creating a comfortable and efficient experience for patients and healthcare staff.

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The Medical Support Assistant provides administrative support to healthcare professionals in medical offices and clinics. They work closely with physicians, nurses, and other medical staff to ensure smooth patient flow and efficient operation of medical facilities. The Medical Support Assistant is responsible for patient registration, scheduling appointments, maintaining medical records, and providing excellent customer service to patients and their families.


  • Register new patients and update patient information in electronic medical records
  • Schedule appointments and follow-up visits for patients
  • Answer phone calls and respond to patient inquiries
  • Verify insurance eligibility and benefits for patients
  • Collect co-pays and process payments
  • File and maintain medical records in compliance with HIPAA regulations
  • Assist medical staff with patient care, such as taking vitals and preparing exam rooms
  • Perform other administrative duties as assigned


  • High school diploma or equivalent
  • Previous experience in a medical office or clinic preferred
  • Excellent communication and customer service skills
  • Proficient in electronic medical record software and basic computer skills
  • Ability to multitask and work in a fast-paced environment
  • Detail-oriented with strong organizational skills
  • Familiarity with medical terminology and HIPAA regulations


Medical Support Assistants are essential to every medical facility as they play a vital role in ensuring that everything runs smoothly. Their responsibilities include scheduling appointments, managing medical records, and assisting patients with their needs. If you are looking to fill a Medical Support Assistant position at your facility, it’s important to create a job posting that will attract the best possible candidates.

Job Title and Description

The first thing you need to do is to create a clear job title and description that accurately and briefly describes the position. Potential candidates need to understand what the position entails and what qualifications are required. Be sure to include duties such as scheduling appointments, managing medical records, updating patient information, answering phones, and filing paperwork. Also, include qualifications such as a high school diploma or equivalent, previous experience in a medical office, and excellent communication and organizational skills.

Benefits and Compensation

When creating your Medical Support Assistant job posting, it’s crucial to include information on the compensation and benefits package that your company is providing. This includes salary, paid time off, health insurance, retirement benefits, and any other applicable benefits. Being transparent about the compensation and benefits package will help attract qualified candidates who are looking for a competitive package.

Application Requirements

Be clear about what application requirements you expect from the candidates. This can include a resume or CV, a cover letter, references, and an application form. Be sure to provide instructions on how to apply and what the deadline is for submitting applications. Also, make sure to mention any specific requirements such as certifications or licenses that are required for the position.

Final Thoughts

Creating a Medical Support Assistant job posting can be a challenging task. However, by clearly outlining the job description and qualifications, being transparent about the compensation and benefits package, and providing clear instructions on how to apply, you will be much more likely to attract a strong pool of qualified candidates.

What is a Medical Support Assistant and what are their responsibilities?

A Medical Support Assistant is responsible for ensuring the efficient operation of a medical facility. They perform a variety of administrative tasks such as scheduling appointments, greeting patients, updating medical records, and answering phone calls. They also assist healthcare professionals with procedures and treatments, taking vital signs and recording medical history.

What qualifications and skills are needed for a Medical Support Assistant?

Typically, a high school diploma or equivalent is required for the Medical Support Assistant position. However, some colleges offer Medical Support Assistant programs where students can earn a certificate or associate's degree. Excellent organizational and communication skills, computer proficiency, and the ability to multitask are necessary for this role. Basic knowledge of medical terminology and procedures is also desirable.

What are the job requirements for a Medical Support Assistant?

  • The ability to maintain patient confidentiality
  • Basic knowledge of medical terminology and procedures
  • Strong written and verbal communication skills
  • Proficiency in using a computer and common software applications such as Microsoft Office Suite
  • Experience in scheduling appointments and maintaining records
  • Capability to multitask and prioritize workload accordingly
  • The ability to work collaboratively in a team environment
  • What is the job outlook for Medical Support Assistants?

    The Bureau of Labor Statistics projects that employment for Medical Support Assistants will grow by 19% from 2019 to 2029, which is much faster than average for all occupations. This growth is attributed to an aging population and an increase in chronic conditions that require medical attention.

    What should be included in a Medical Support Assistant job posting?

  • Job title
  • Job summary and responsibilities
  • Qualifications and skills required
  • Job requirements
  • Work schedule and benefits
  • Salary range and payment options
  • Company culture and values
  • What are some common interview questions for Medical Support Assistant positions?

  • What knowledge and experience do you have in patient care?
  • How do you prioritize your workload when given multiple tasks?
  • Can you describe your experience with medical records and schedule management?
  • What is your experience in working in a team environment?
  • How would you handle a difficult patient situation?
  • What is your knowledge of HIPAA compliance and patient confidentiality?
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