Mystery Shopper Job Description Template

The Mystery Shopper job description template is a document that outlines the key responsibilities and requirements for individuals who wish to apply for a Mystery Shopper role. This role involves visiting stores or businesses to evaluate their customer service and overall operations, conducting surveys, and providing feedback to management. The template highlights the essential skills and qualifications candidates should possess, as well as the duties and responsibilities involved in this position.

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We are seeking reliable and detail-oriented individuals to work as mystery shoppers for our company. Mystery shoppers will be responsible for evaluating the quality and customer service of various businesses and providing detailed feedback on their experiences.


  • Conducting covert visits to assigned businesses and evaluating customer service, product quality, and overall experience.
  • Providing detailed reports on visit experiences to our company, which will include written evaluations and feedback on the business's strengths and areas for improvement.
  • Meeting deadlines for report submissions and communicating with the company regarding any issues or concerns.
  • Ensuring complete anonymity while conducting mystery visits to businesses.


  • Experience in retail or hospitality industries is preferred.
  • Strong written and verbal communication skills are necessary.
  • Attention to detail and ability to remain objective is a must.
  • Ability to work independently and meet deadlines is important.
  • Access to reliable transportation and a smartphone or computer for report submissions is required.


Compensation will vary per assignment and will typically include reimbursement for any expenses incurred during a mystery visit. Payment will also be provided for time spent conducting evaluations and submitting reports.

How to Create a Mystery Shopper Job Posting

Are you looking for a great way to improve your customer service and find out what your employees are really doing when you're not around? Consider hiring a mystery shopper. A mystery shopper is a person who visits your establishment anonymously and evaluates the experience. To start, you'll need to create a job posting that will attract the right candidates. Here's how to do it:

1. Write a Clear Job Title

The job title should be clear and descriptive. For example, "Mystery Shopper Evaluator" or "Service Quality Evaluator."

2. Provide a Brief Overview of the Job

In one or two sentences, describe what a mystery shopper does and why it's important to your business.

3. Specify the Required Qualifications

List the specific qualifications required for the job, such as experience in customer service, excellent communication skills, and attention to detail.

4. Describe the Responsibilities

Provide a detailed list of responsibilities for the mystery shopper, including conducting evaluations, reporting findings, and providing feedback to employees and management.

5. Define the Work Schedule and Compensation

Specify the pay rate and any benefits offered, as well as the hours and days on which the mystery shopper will be required to work.

6. Include Application Instructions

Provide clear instructions for how to apply for the job, including the deadline for submissions and any required application materials (such as a resume or cover letter).


Creating a mystery shopper job posting is an important step in hiring the right person for the job. By following these tips, you'll attract the right candidates and be well on your way to improving the customer service experience at your business.

Frequently Asked Question on Creating Mystery Shopper Job Posting

Are you considering hiring a mystery shopper for your business but don't know where to start? Here are some common questions to help you create a job posting that will attract the right candidates for your business.

What job title should I use in my job posting?

Choose a job title that accurately describes the role of the mystery shopper. Some common job titles include mystery shopper, secret shopper, or retail auditor. Be sure to include basic job duties and requirements in the job title, such as "Mystery Shopper – Part-Time" or "Retail Auditor – Freelance".

What duties should I include in the job description?

The job description should clearly outline the duties and responsibilities of the mystery shopper, including visiting assigned businesses, evaluating customer service, and submitting reports. You can also include other requirements, such as a certain level of education or previous mystery shopping experience. Be specific about the type of business and the region the mystery shopper will be required to visit.

What qualifications should I look for in a mystery shopper?

When creating a job posting, it is important to outline the qualifications you are looking for in a candidate. This may include a high level of attention to detail, strong writing and communication skills, and the ability to think critically. Previous experience as a mystery shopper or in a related role such as customer service or retail may also be desirable.

How much should I pay a mystery shopper?

The pay rate for a mystery shopper may vary depending on the business, region and scope of the job. You can offer a flat fee or an hourly rate, but be sure to outline what the pay will be in the job posting. Additionally, some businesses also offer reimbursement for expenses like travel or food. Make sure to include this information on the job posting as well.

What should I look for in a resume or application for a mystery shopper?

When reviewing resumes or applications for a mystery shopper, look for candidates with previous experience in customer service or retail. Strong communication and writing skills are also important. If the position requires a specific level of education or certification, be sure to check that the candidate has met those requirements before moving forward with the hiring process.

What should I consider when selecting a mystery shopping provider?

If you plan on using a third-party mystery shopping provider, some factors to consider include their experience in the industry, the regions they serve, and their reporting capabilities. You may also want to consider their pricing and payment structure, as well as any additional services they offer, such as training or analytics.

By addressing these commonly asked questions, you can create a thorough and effective mystery shopper job posting that attracts the right candidates for your business.

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