Network Support Technician Job Description Template

The Network Support Technician is responsible for providing technical support to computer network users. They ensure the smooth running of computer networks by troubleshooting and resolving issues, installing and configuring hardware and software, and maintaining network security. The role requires excellent problem-solving skills, technical expertise, and the ability to communicate effectively with users. If you have a passion for technology and enjoy providing excellent customer service, this could be the job for you.

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Position Overview

The Network Support Technician is responsible for supporting and maintaining the organization's computer network systems. This includes troubleshooting network problems, maintaining network equipment, and performing routine system updates.

Job Responsibilities

  • Resolve technical issues involving network connectivity, hardware, and software.
  • Configure, install, and maintain network equipment such as switches, routers, and firewalls.
  • Set up and administer network security measures such as firewalls and intrusion detection systems.
  • Monitor network performance and make recommendations for improvement.
  • Assist in the implementation of new network technologies.
  • Ensure data backup and recovery processes are in place.
  • Train end-users on network basics and best practices.
  • Provide technical support and guidance to other IT staff.
  • Perform routine system updates and maintenance.

Qualifications and Skills

  • Bachelor's degree or equivalent work experience in a related field.
  • Strong knowledge of network operations and protocols.
  • Experience with various network equipment such as switches, routers, and firewalls.
  • Ability to troubleshoot network problems and perform network analysis.
  • Understanding of network security measures and best practices.
  • Excellent communication and interpersonal skills.
  • Ability to work both independently and as part of a team.
  • Flexibility to work outside of regular business hours when necessary.

If you are passionate about technology and have experience in network operations, we encourage you to apply for this exciting opportunity!


Are you searching for a Network Support Technician to join your company? The first step is to create a job posting that attracts qualified candidates. In this article, we will guide you through the process of creating a job posting that stands out and gets noticed by the right people.

Job Title

The job title should accurately reflect the role you are looking to fill. When it comes to a Network Support Technician, keep it simple and straightforward. Use a title such as "Network Support Technician" or "IT Support Technician." Avoid overly creative or vague job titles, as they may confuse job seekers and deter the right candidates.

Job Description

The job description is the heart of your job posting. It should explain the position's responsibilities, required qualifications, and essential skills. Be sure to use clear and concise language to describe the role accurately.

Here are some details to include in your job description:

  • Responsibilities: List the daily tasks of the Network Support Technician, such as managing network systems, troubleshooting errors, and providing technical support to employees.
  • Qualifications: Mention the required qualifications, such as a bachelor's degree in computer science or relevant experience in network support.
  • Technical skills: Specify the necessary technical skills needed to succeed in the position, such as knowledge of network protocols, experience with server hardware, or proficiency in operating system software such as Windows or Unix.
  • Soft skills: Include critical soft skills, such as communication skills, problem-solving skills, or customer service skills, that are essential for the role.

Company Overview

Provide a brief overview of your company, including its mission statement and values. This information will give applicants a better sense of your organizational culture and what you stand for. It can help attract job seekers that share your values and are more likely to be a good cultural fit.

Requirements and Qualifications

Clearly list out the required qualifications and skills needed for the job. This information helps job seekers understand if they are qualified for the role and can potentially filter out unqualified candidates. By including strict requirements, you can ensure that candidates are serious and committed to the job.

Here are some examples of what to include in your requirements and qualifications section:

  • Bachelor's degree in computer science or relevant field
  • Experience in network support, troubleshooting, and maintenance
  • Expert knowledge of network protocols (TCP/IP, DNS, DHCP, etc.)
  • Ability to diagnose and resolve technical issues related to LAN and WAN infrastructure
  • Excellent communication, problem-solving, and customer service skills
  • Strong attention to detail and ability to work independently or as part of a team

Salary and Benefits

It's essential to include the salary range and benefits you're offering, as this can influence a candidate's decision to apply. Competitive compensation and comprehensive benefits packages can make your job posting more attractive to candidates. Be transparent about the salary range and any additional perks, such as healthcare or retirement plans, that come with the job.


Creating a job posting for a Network Support Technician can be challenging, but it's crucial to finding the right candidate for your organization. Following these tips can help you create a compelling job description that attracts qualified candidates and sets you up for success. Don't forget to promote your job posting on various career sites to reach the most significant number of potential candidates.

What is a Network Support Technician?

A Network Support Technician is responsible for maintaining and configuring computer systems and network infrastructure. They troubleshoot technical problems, install and maintain software and hardware, and provide technical support to ensure uninterrupted operation and security of network systems.

What are the job requirements for a Network Support Technician?

  • A high school diploma or equivalent is required.
  • A minimum of 2 years of experience in network support or related field is preferred.
  • Professional certification in areas such as CompTIA A+, Network+, Security+ are highly valued.
  • Excellent problem-solving skills and ability to work well under pressure.
  • Good communication skills and ability to explain technical concepts to non-technical users.
  • What are the duties and responsibilities of a Network Support Technician?

  • Install, configure and maintain network equipment such as switches, routers, and firewalls.
  • Monitor network performance and troubleshoot technical issues.
  • Provide technical support to end-users to ensure uninterrupted operation of computer systems and applications.
  • Configure and manage network security features such as firewalls and intrusion detection systems.
  • Create and maintain documentation of network infrastructure and technical procedures.
  • What are the key skills required for a Network Support Technician?

  • Strong technical skills in areas such as computer systems, operating systems, networking, and security.
  • Excellent problem-solving skills and ability to work independently.
  • Good communication skills and ability to explain technical concepts to non-technical users.
  • Good time-management skills and ability to prioritize tasks effectively.
  • Ability to work well under pressure and in a fast-paced environment.
  • What is the salary range for a Network Support Technician?

    The salary for a Network Support Technician can vary based on several factors such as experience, skills, and location. On average, a Network Support Technician earns around $50,000 per annum. However, this range can go up to $75,000 per annum for a more experienced professional.

    What are some tips for creating a Network Support Technician job posting?

  • Be clear and concise about the job requirements and responsibilities.
  • Highlight the key skills and qualifications required for the role.
  • Include the salary range and benefits offered.
  • Mention any professional certifications or training programs that are valued.
  • Include a clear set of instructions on how to apply for the job.
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