Ombudsman Job Description Template

An Ombudsman is responsible for investigating and resolving complaints and disputes within an organization. They play a critical role in ensuring fairness, transparency, and accountability in organizations that serve the public. The Ombudsman Job Description Template outlines the key responsibilities, qualifications, and skills required for this crucial role. This template can be used by organizations to attract and hire qualified candidates for the position of Ombudsman.

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Job Description:

Position Overview:

An ombudsman is an independent individual who provides impartial and confidential assistance to people who have concerns, complaints, or issues with an organization. This person serves as an advocate for fairness and impartiality, working to ensure that all parties are treated equally and that conflicts are resolved in a fair and just manner.

Key Responsibilities:

  • Listen to and investigate complaints or concerns raised by individuals
  • Provide advice and guidance on the appropriate course of action
  • Facilitate communication and mediate disputes between parties
  • Maintain confidentiality and neutrality throughout the process
  • Conduct research and analysis to identify systemic issues and recommend solutions
  • Collaborate with internal teams to implement improvements and ensure compliance with policies and regulations
  • Lead training sessions and awareness-raising activities to promote a culture of transparency and accountability within the organization
  • Prepare reports and presentations to communicate findings and recommendations to senior management and stakeholders
  • Stay up-to-date with best practices and trends in the field of ombudsmanry and continuously develop knowledge and skills through training and professional development opportunities.


  • Bachelor's degree in a relevant field (e.g. law, social sciences, business administration)
  • Minimum of 3 years of experience in ombudsman function, conflict resolution, or related field
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills, with the ability to build trust and rapport with a diverse range of individuals and groups
  • Ability to maintain confidentiality and handle sensitive information with discretion
  • Knowledge of relevant laws, regulations, and ethical standards
  • Ability to work independently and as part of a team


Creating the job post for an Ombudsman is a critical task to find the right person for the job. An Ombudsman is responsible for resolving disputes between a company or an organization and its customers, employees, or stakeholders. The role of an Ombudsman is essential in ensuring transparency, accountability, and fairness in decision-making. In this article, we have provided a step-by-step guide on how to create an Ombudsman job posting to attract the best talents.

Job Title and Summary

The first step in creating an Ombudsman job posting is to come up with an appropriate job title that accurately describes the position. The job title should be brief and catchy to capture the attention of the right candidates. Once you have come up with an appropriate job title, you should provide a brief job summary that highlights the primary responsibilities of the Ombudsman. The job summary should include essential duties and responsibilities, required qualifications, and any necessary experience.

Primary Responsibilities

The primary responsibilities section is critical in attracting the right talent for your organization. This section should outline the day-to-day tasks and duties that the Ombudsman will be responsible for. You should be specific in this section and provide clear expectations to ensure that the right candidates apply for the position. Examples of primary responsibilities include:

  • Investigate complaints from customers, employees, or stakeholders.
  • Provide mediation services to resolve disputes rapidly and fairly.
  • Create and manage case files for each complaint and resolution.
  • Collaborate with legal, compliance, and human resources departments to resolve complaints appropriately.
  • Required Qualifications

    In this section of the job posting, you should include the minimum requirements that the Ombudsman must meet to qualify for the position. This includes educational qualifications, certifications, experience, and other relevant qualifications. Examples of required qualifications include:

  • A degree in law, business administration, or related field
  • Proven experience working as an ombudsman or similar role
  • Strong interpersonal and communication skills
  • Ability to work independently and make effective decisions
  • Desired Qualifications

    In this section, you can include additional qualifications that are not mandatory but would be preferred. These might include:

  • Advanced degree in law, business administration, or related field
  • Experience working in a highly regulated industry
  • Knowledge of international business and legal practices
  • Conclusion

    Creating an Ombudsman job posting requires a thoughtful approach to attract the right candidates. By following the steps outlined in this guide, you can create an effective job posting that accurately reflects the position's requirements and expectations. Remember to be specific and clear in your job posting, and you will attract the right candidates who are passionate about resolving disputes and ensuring fairness in decision-making.

    Frequently Asked Questions on Creating Ombudsman Job Posting

    When creating a job posting for an ombudsman position, there are several important things to consider. Here are some of the most frequently asked questions about creating an ombudsman job posting.

    What should be included in an ombudsman job posting?

    An ombudsman job posting should include the job title, a brief job summary, the responsibilities of the position, qualifications necessary for the role, application requirements, and any other essential information relevant to the role.

    What important qualifications should be listed in an ombudsman job posting?

    Some of the vital qualifications that should be listed in an ombudsman job posting include excellent communication skills, critical thinking, problem-solving ability, knowledge of complaint-handling procedures, and experience in conflict resolution.

    Should minimum educational qualifications be established in an ombudsman job posting?

    Yes, it's essential to establish the minimum educational qualifications necessary for the position. Some of the commonly preferred educational qualifications include a bachelor's degree in a relevant field or a master's degree in conflict resolution.

    How should an organization describe the responsibilities of an ombudsman in the job posting?

    When describing the responsibilities of an ombudsman, organizations should highlight the primary role of the ombudsman as being responsible for investigating and resolving complaints between parties fairly and objectively. Additionally, they should also mention other key responsibilities of the role such as providing support to individuals and teams, serving as a mediator, and recommending changes to policies and procedures that may promote fair and equitable practices.

    What job application procedures should be specified in the ombudsman job posting?

    Job application procedures that should be specified in the ombudsman job posting include how and where to submit job applications, application deadlines, interview processes, and any other critical details that job applicants should be aware of.

    In conclusion, creating an ombudsman job posting requires careful consideration of the job responsibilities, qualifications, and application procedures. By following these frequently asked questions, organizations can create informative, transparent, and inclusive job postings for this critical role.

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