Order Clerk Job Description Template

An Order Clerk plays a critical role in ensuring that customer orders are processed accurately and efficiently. They are responsible for receiving and recording orders, communicating with customers, and coordinating with other departments to ensure timely delivery of products and services. In this job description template, we outline the key responsibilities, qualifications, and skills required for this position.

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Job Summary

The Order Clerk is responsible for receiving and processing customer orders. They work closely with the sales team to ensure that all orders are completed accurately and on time. The Order Clerk is also responsible for maintaining customer records and updating inventory levels.

Job Duties

  • Receive and process customer orders via phone, email, or fax
  • Communicate with customers to clarify order details and address any questions or concerns
  • Collaborate with the sales team to ensure orders are processed accurately
  • Update inventory levels and track order status
  • Generate invoices and process payments
  • Maintain customer records and ensure all information is accurate and up-to-date
  • Assist with other administrative tasks as needed


  • High school diploma or equivalent
  • Previous experience in a similar role preferred
  • Strong attention to detail and accuracy
  • Excellent communication skills
  • Proficiency in Microsoft Office and other relevant software
  • Ability to multitask and prioritize workload

Working Conditions

  • The Order Clerk works in an office environment
  • Must be able to sit for extended periods of time
  • May be required to work occasional weekends or evenings


If you're looking to fill a vacant Order Clerk position in your company, one of the first things you'll need to do is create a job posting that will attract qualified candidates. A well-crafted job posting can help you find the perfect person for the role and communicate important details about the position and your company culture. In this article, we'll walk you through the steps for creating an effective Order Clerk job posting.

Job Title and Overview

Start your job posting by clearly stating the job title and a brief overview of the position. For example:

  • Job Title: Order Clerk
  • Overview: We are seeking an experienced Order Clerk to join our team. The successful candidate will be responsible for processing and fulfilling customer orders in a timely and accurate manner.


The next section of your job posting should outline the key responsibilities of the Order Clerk role. Use bullet points to make the information easy to read and digest. Here are some sample responsibilities:

  • Process incoming orders from customers through email, phone, or online platforms
  • Enter orders into the company's order management system
  • Pick and pack products for shipping
  • Ensure order accuracy and completeness
  • Coordinate with internal departments to resolve any order issues or discrepancies
  • Provide excellent customer service and support throughout the order process


In this section, list the requirements for the Order Clerk position. This includes both the necessary qualifications and personal attributes. Here are some examples:

  • High school diploma or equivalent; associate's or bachelor's degree in business or related field is preferred
  • Proven experience as an Order Clerk or similar role
  • Excellent attention to detail and organizational skills
  • Strong communication skills, with the ability to interact with customers and internal departments
  • Familiarity with order management systems and software
  • Ability to work in a fast-paced environment and prioritize tasks effectively


Finally, include information about the benefits and perks that come along with the Order Clerk position. This can be a great way to attract top talent and set your company apart from others. Here are a few examples:

  • Competitive salary and benefits package
  • Opportunity for advancement within the company
  • Fun and supportive work environment
  • Flexible schedule options
  • Professional development opportunities


Wrap up your job posting by encouraging qualified candidates to apply and providing instructions on how to do so. Make sure to include contact information and a clear deadline for submissions. Thank them for their interest and consideration and express excitement about the potential new addition to your team.


Creating an effective Order Clerk job posting takes time and effort, but it's worth it to find the right candidate for the job. Use these tips to craft a job posting that highlights the key qualifications, responsibilities, and benefits of the role. By doing so, you'll attract top talent and set your company up for success.

FAQs on creating Order Clerk job posting

  • What should be included in the job title?
  • The job title should be clear and concise, highlighting the key duties and responsibilities of the Order Clerk role. For instance, "Order Clerk for a Busy E-commerce Store."

  • What are the qualifications required for an Order Clerk?
  • Qualifications may vary from one employer to another, but generally, an Order Clerk should have a high school diploma or GED equivalent. Basic computer skills, good communication skills, and attention to detail are also essential.

  • What are the duties and responsibilities of an Order Clerk?
  • An Order Clerk is responsible for processing incoming orders, ensuring all customer information is accurate, and resolving order-related issues. They are also required to coordinate with warehouse personnel to ensure timely order fulfillment.

  • What is the average salary of an Order Clerk?
  • The salary of an Order Clerk varies depending on the location, industry, and experience. According to Glassdoor, the average base pay for an Order Clerk is $32,000 per year.

  • What are the skills required for an Order Clerk?
  • An Order Clerk should have excellent communication skills, both verbal and written. They should also possess good organizational and time-management skills, attention to detail, and be able to multitask effectively.

  • What should be included in the job description?
  • The job description should include information about the company, the role's summary, job duties and responsibilities, required qualifications, and any other relevant information about the position.

  • What is the importance of creating an attractive job posting?
  • An attractive job posting is important because it helps to attract qualified applicants and increase the chances of finding the right candidate for the job. It also helps to showcase the company's culture, values, and mission.

  • Should educational requirements be included in the job posting?
  • Yes, educational requirements should be included in the job posting. This includes the level of education required, such as a high school diploma or GED equivalent, as well as any relevant certifications or qualifications that the ideal candidate should possess.

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