Patient Account Representative Job Description Template

A Patient Account Representative is responsible for accurately billing and collecting payments from patients for medical services rendered. The role involves managing patient accounts, verifying insurance coverage, and communicating with patients regarding their financial responsibilities. The ideal candidate must have excellent communication, organizational and problem-solving skills, as well as a basic understanding of medical billing procedures and regulations. This job description template is designed to help healthcare organizations find qualified candidates who can perform the duties of a Patient Account Representative.

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Job Overview

A Patient Account Representative role involves handling billing, financial and insurance aspects of patient care. This role requires a strong knowledge of medical billing, coding, and insurance policies. It involves working with patients, providers, and insurers to ensure accurate billing and timely payment of medical expenses.

Responsibilities and Duties

  • Verify patient insurance eligibility and coverage
  • Review and process medical claims to ensure proper billing and coding
  • Answer patient billing and insurance inquiries
  • Review denied claims for necessary corrective actions
  • Process patient payments and work with collection agencies if necessary
  • Collaborate with healthcare providers to ensure proper documentation and billing practices
  • Update patient records with accurate billing and insurance information
  • Maintain knowledge of changing insurance policies and regulations

Skills and Qualifications

  • High school diploma or equivalent
  • 1-2 years experience in medical billing or related field
  • Strong communication and customer service skills
  • Knowledge of medical terminology, billing codes and insurance policies
  • Ability to work under pressure and meet deadlines
  • Attention to detail and accuracy
  • Proficient in Microsoft Office and other billing software systems

Join our team today and make a difference in the lives of our patients and their families.


One of the key roles in any healthcare organization is that of a Patient Account Representative. These individuals are responsible for managing patient accounts, billing and insurance claims, and ensuring that healthcare providers are reimbursed appropriately. If you are seeking to hire a Patient Account Representative, you need to create a job posting that attracts qualified, experienced candidates.

Job Title and Summary

The first step in creating a job posting is to come up with an accurate job title that reflects the responsibilities and expectations of the role. An effective title for a Patient Account Representative could be "Patient Account Representative".

The job summary should be succinct and informative, highlighting the key duties and qualifications required for the position. One example of a job summary for a Patient Account Representative might include:

  • Maintain complete and accurate patient account information and billing records.
  • Work with insurance providers and patients to ensure timely and accurate payment for medical services.
  • Investigate and resolve patient inquiries and disputes related to billing and insurance claims.
  • Communicate with healthcare providers to obtain necessary documentation and ensure compliance with billing and coding requirements.
  • Provide exceptional customer service to patients regarding billing and payment inquiries.


The qualifications section should outline the minimum education, experience, and skills required for the position. A sample of qualifications for a Patient Account Representative could include:

  • Bachelor's degree in healthcare management, business administration or related field.
  • Minimum of two years of experience in medical billing, accounts receivable or accounts payable.
  • Working knowledge of medical terminology, ICD-10 and CPT coding.
  • Experience with insurance billing procedures for a variety of health plans.
  • Strong problem-solving and analytical skills.
  • Excellent written and verbal communication skills.

Application Instructions

The application instructions should be clear and concise, detailing how candidates can apply for the position. Some important elements to include in this section might include:

  • How to apply: List the preferred method of application such as submitting a resume online, in person or via email.
  • Deadline: Indicate any deadline for application submissions.
  • Contact details: Provide an email address or phone number where candidates can contact the employer for follow-up.


In conclusion, creating a job posting for a Patient Account Representative is a critical step in finding the right person for the job. A well-written job posting should be specific, informative and focused on the key duties and qualifications required for the position. By following the guidelines outlined above, you can create a job posting that attracts the right candidates and leads to a successful hire.

FAQs on Creating Patient Account Representative Job Posting

When creating a job posting for a patient account representative, you want to ensure that you are attracting the right candidates. Below are some frequently asked questions that can help you create an effective job posting:

What should be included in the job title?

  • The job title should clearly indicate that the position is for a patient account representative
  • Use keywords related to the job such as "billing" and "insurance" to attract the right candidates
  • What are the responsibilities of a patient account representative?

  • Managing patient accounts and ensuring timely payment of bills
  • Working with insurance providers to resolve billing issues and disputes
  • Collecting medical information from patients and entering it into the system
  • Communicating with patients about their bills and resolving any questions or concerns they may have
  • What qualifications should be listed?

  • A high school diploma or equivalent is usually required
  • Experience in healthcare billing and coding is preferred
  • Strong communication and customer service skills are a must
  • Experience with medical software and databases is a plus
  • How can I make the job posting more attractive?

  • Highlight any benefits that come with the job such as healthcare or retirement benefits
  • Showcase any growth opportunities within the company
  • Be clear about the hours required and if the position is full-time or part-time
  • Include any preferred skills or qualifications that will set a candidate apart from others
  • What should the application process look like?

  • Provide clear instructions on how to apply, including the format and where to submit the application
  • Request a resume and cover letter that highlights relevant experience and skills
  • Include any testing requirements such as a typing test or medical coding test
  • Be timely in responding to all applicants, whether they are invited for an interview or not
  • Conclusion

    Creating an effective job posting for a patient account representative requires thought and planning. By including relevant details about the position and qualifications, the job posting can attract the right candidates who will bring value to your company.

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