Patient Financial Counselor Job Description Template

A patient financial counselor is an essential member of the healthcare industry who guides patients through the financial aspect of their medical treatment. The job requires an individual to work with patients and their families to explain healthcare costs, insurance coverage, and available financial aid options. A reliable patient financial counselor can provide financial plans and offer assistance in locating resources to ensure that patients can cover their medical expenses without compromising essential daily needs. The following job description template can help organizations seeking a skilled patient financial counselor to attract qualified candidates.

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Job Summary

A Patient Financial Counselor is responsible for assisting patients in understanding the financial aspects of their healthcare, including insurance coverage, payment options, and billing procedures. They also provide guidance on available financial resources to help patients afford their medical treatment.

Key Responsibilities

  • Assist patients in understanding insurance coverage and benefits
  • Explain payment options and payment plans
  • Answer questions related to medical billing and codes
  • Educate patients on available financial resources, such as financial assistance programs and charity organizations
  • Verify insurance benefits and eligibility
  • Review and monitor patient accounts to ensure accuracy
  • Collaborate with medical staff and billing department to resolve patient billing issues


  • Bachelor's degree in healthcare administration or related field preferred
  • Experience in medical billing and coding
  • Strong communication and interpersonal skills
  • Understanding of insurance regulations and protocols
  • Proficiency in computer systems and applications

Working Environment

Work in a medical setting, such as a hospital, clinic, or healthcare center. Work regular business hours and may occasionally work evenings or weekends to accommodate patient needs. Occasionally interact with patients who may be stressed or emotional due to financial concerns related to their medical treatment.


As healthcare costs continue to rise, more and more patients are struggling to pay for the care they need. That’s why hiring a patient financial counselor can be a game-changer for healthcare facilities. But where do you start with creating a job posting for this role? Here are some tips to help you out.

Job Description

The first step in creating a patient financial counselor job posting is to craft a clear and detailed job description.

  • Start with a job title that accurately reflects the role, such as "Patient Financial Counselor," “Financial Assistance Specialist” or “Patient Financial Advocate”.
  • Include a brief description of the facility, its mission, and its overall goals when it comes to patient care and financial assistance.
  • Outline the primary duties of the position, such as: helping patients understand their healthcare bills and insurance coverage, providing assistance with financial aid applications, and negotiating payment plans with patients and insurance companies.
  • Be sure to also include any education or experience requirements, as well as any necessary certifications (such as a Certified Financial Counselor or Certified Application Counselor) that may be required for the role.
  • Qualifications

    Next, it’s important to outline the qualifications you’re looking for in a patient financial counselor. This will help ensure that you attract candidates who have the skills and experience necessary to excel in the role.

  • List any required education or certifications, such as a Bachelor’s degree in finance, accounting or healthcare administration. Or a master's degree in either business or healthcare administration.
  • Mention any relevant work experience required or preferred, such as experience working in a medical billing or insurance processing capacity.
  • Highlight any necessary skills or attributes, such as strong communication skills, attention to detail, experience working with patients, the ability to multitask and work in a fast-paced environment, and familiarity with healthcare billing and insurance systems.
  • Application Process

    Finally, be sure to outline the application process for the patient financial counselor role. This will help ensure that you receive qualified candidates and reduce the amount of unqualified resumes or applications.

  • Provide instructions for submitting a resume and cover letter outlining their qualifications and suitability for the role.
  • Make sure to include any relevant deadlines for submitting applications, as well as an expected timeline for interviewing and hiring candidates.
  • You may also want to consider including specific questions or prompts for candidates to respond to in their cover letter, in order to get a better sense of their experience and qualifications.
  • Conclusion

    Creating a patient financial counselor job posting can be a challenge, but it’s an important step in finding the right person for the role. By crafting a clear and detailed job description, outlining the qualifications you’re looking for, and providing clear instructions for the application process, you can help ensure that you find the right candidate for the job.

    Frequently Asked Questions on Creating Patient Financial Counselor Job Posting

    What is a Patient Financial Counselor?

    A Patient Financial Counselor is a professional who specializes in explaining medical bills, insurance coverage, and payment options to patients. They work with patients to help them understand and navigate the financial aspect of healthcare, providing guidance and support throughout the process.

    What qualifications should a Patient Financial Counselor have?

    Qualifications for a Patient Financial Counselor may vary depending on the organization and position requirements. However, most positions require a high school diploma or equivalent, a minimum of 2 years of experience in healthcare financial counseling, and excellent communication and customer service skills. Certain positions may require additional certifications, such as Certified Healthcare Financial Professional (CHFP) or Certified Revenue Cycle Representative (CRCR).

    What should be included in a Patient Financial Counselor job posting?

    A Patient Financial Counselor job posting should include a detailed description of the position, including responsibilities, qualifications, and expectations. Additionally, the job posting should outline the required years of experience, educational requirements, preferred certifications, and any other necessary qualifications. It should also provide information about the organization or healthcare facility, including its mission, values, and culture, as well as the benefits and compensation package.

    How should I format my Patient Financial Counselor job posting?

    Your Patient Financial Counselor job posting should be easy to read and visually appealing, with clear headings and bullet points to separate information. Use short, concise sentences and avoid using technical jargon that may be difficult for applicants to understand. Be sure to proofread your job posting for grammar and spelling errors to ensure a professional presentation.

    What are some tips for attracting the best candidates for a Patient Financial Counselor position?

    One effective way to attract top talent is to highlight your organization's mission, values, and culture. This can help potential candidates understand the type of environment they will be working in, and whether it aligns with their personal and professional goals. Additionally, offering competitive compensation and benefits packages and emphasizing professional development opportunities can demonstrate your commitment to employee growth and retention. Finally, consider broadening your search beyond traditional job listing platforms by advertising on social media or industry-specific job boards.

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