Patient Liaison Job Description Template

The Patient Liaison serves as a bridge between patients and healthcare providers. They act as a liaison to ensure that patients receive the best care possible by ensuring that their needs and concerns are addressed. This job description template outlines the duties and responsibilities of a Patient Liaison, including patient advocacy, conflict resolution, and patient education.

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Position Overview:

A Patient Liaison is responsible for providing support and assistance to patients and their families by ensuring that their needs are met throughout their health care journey. This includes advocating for patients' rights, facilitating communication between patients and medical staff, and ensuring patient satisfaction with the care received.

Primary Responsibilities:

  • Advocate for patients and their families by addressing questions, concerns, and complaints.
  • Inform and educate patients and their families about their medical condition, treatment options, and available resources.
  • Facilitate communication between patients, medical staff, and other healthcare professionals by serving as a liaison.
  • Ensure patients' needs are met by coordinating care, scheduling appointments, and providing ongoing support.
  • Collaborate with healthcare professionals to develop and implement patient care plans.
  • Assist with discharge planning and post-acute care coordination to ensure continuity of care.
  • Maintain accurate and timely documentation of patient care activities and maintain patient confidentiality.


  • Bachelor's degree in healthcare administration or related field.
  • 2+ years of experience in a healthcare setting.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong organizational and problem-solving skills.
  • Knowledge of medical terminology and healthcare systems.

Working Conditions:

A Patient Liaison typically works in a hospital, clinic, or long-term care facility. The role may require occasional evening or weekend work to accommodate patients' needs.

Physical Requirements:

The job may require standing, sitting, or walking for extended periods of time. The role may also require lifting or moving equipment or supplies.


A Patient Liaison is a healthcare professional that acts as a mediator between patients and healthcare providers. Their primary function is to provide assistance, guidance, and support to patients during their healthcare journey. With the demand for more patient-centered healthcare, the need for patient liaison professionals has increased. This article will provide a step-by-step guide on how to create a patient liaison job posting.

Job Title and Job Summary

The job title should clearly indicate the job role and responsibilities. In this case, the job title should be "Patient Liaison." A job summary is a brief overview of the job's responsibilities and requirements. It should provide potential candidates with a clear idea of what the job entails. For example:

  • Greet patients and provide assistance throughout their healthcare journey
  • Coordinate patient care plans and communicate with healthcare providers
  • Assist with insurance, referrals, and billing inquiries
  • Provide emotional and psychosocial support to patients and their families
  • Ensure patient satisfaction and improve patient experience

Qualifications and Requirements

The qualifications and requirements section of the job posting should list the necessary skills, experiences, and education required for the position. For a Patient Liaison, the following qualifications and requirements may be necessary:

  • Experience working in a healthcare environment
  • Excellent communication and interpersonal skills
  • Strong organizational and multitasking abilities
  • Empathy and compassion for patients and their families
  • Bachelor's degree in healthcare, social work or related field

Responsibilities and Duties

The responsibilities and duties section should provide a detailed description of the day-to-day work of the Patient Liaison. This may include the following:

  • Act as a primary point of contact for patients and families
  • Ensure prompt and accurate patient communication and follow-up
  • Collaborate with healthcare providers to coordinate patient care plans
  • Manage patient inquiries and concerns in a professional and compassionate manner
  • Maintain patient confidentiality and comply with all HIPAA regulations

Salary and Benefits

The salary and benefits section of the job posting should provide a range of the salary the Patient Liaison will receive. Benefits may include health insurance, retirement plans, paid time off, and other perks. This section will provide candidates with a better understanding of the rewards for the job. It may look like this:

  • Salary range: $35,000-$60,000
  • Health insurance
  • 401k with employer match
  • Paid time off
  • Professional development opportunities


Creating a job posting for a Patient Liaison is critical in attracting the right candidates to apply for the position. The posting should include information about the job's responsibilities, qualifications, and benefits, providing candidates with a clear understanding of the position's requirements. The process may take some time, but a well-written job posting will go a long way in attracting qualified candidates and ultimately hiring the perfect Patient Liaison for your healthcare organization.


What is a Patient Liaison?

A patient liaison is a healthcare professional who works as a liaison between patients and healthcare providers. They are responsible for communicating with patients, explaining medical procedures, and answering questions about healthcare services.

What are the job responsibilities of a Patient Liaison?

  • Communicating with patients and their families about medical procedures, diagnoses, and other healthcare-related topics.
  • Providing emotional support and comfort to patients and their families.
  • Maintaining accurate patient records and ensuring confidentiality.
  • Acting as an advocate for patients in communication with healthcare providers.
  • What are the qualifications required for the Patient Liaison position?

  • A degree in healthcare-related field.
  • Experience working with patients and families in a healthcare setting.
  • Excellent communication skills, including the ability to explain medical terminology in a clear and concise manner.
  • Strong computer skills and experience with electronic health records (EHRs) software.
  • What are the skills and attributes required for a Patient Liaison position?

  • Empathetic and compassionate towards patients and their families.
  • Excellent listening skills and ability to communicate effectively.
  • Ability to be patient and stay calm in stressful situations.
  • Strong organizational skills and attention to detail.
  • What are the benefits of hiring a Patient Liaison?

  • Improved patient satisfaction and experience.
  • Reduction in medical errors and miscommunication.
  • Increased efficiency in healthcare delivery due to accurate and timely communication.
  • Better understanding and compliance with treatment plans.
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