Patient Navigator Job Description Template

The Patient Navigator is an essential member of the healthcare team who assists patients in navigating the complex healthcare system. The job requires exceptional communication skills, empathy, and a thorough understanding of healthcare resources, including insurance and medical procedures. A Patient Navigator helps patients with appointments, referrals, patient education, and financial assistance. This job description template outlines the duties and qualifications required for a Patient Navigator position, helping healthcare organizations find the right candidate for the role.

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The Patient Navigator is a healthcare professional whose role is to assist patients in understanding their diagnosis, treatment options, and overall healthcare plan. The Navigator serves as the liaison between the patient and the medical team, providing support and advocacy as needed throughout the patient's healthcare journey.


  • Assist patients in understanding their diagnosis, treatment options, and the overall healthcare plan
  • Navigate patients through the healthcare system, including scheduling appointments and tests
  • Provide emotional support and advocacy for patients and families
  • Connect patients with community resources and support services as needed
  • Collaborate with healthcare team members to ensure coordinated and high-quality care
  • Document patient interactions and maintain accurate records
  • Participate in quality improvement initiatives and patient satisfaction surveys


  • Bachelor's degree in healthcare or related field
  • Experience in healthcare or social services
  • Strong interpersonal and communication skills
  • Ability to work independently and as part of a team
  • Excellent organizational skills and attention to detail
  • Proficiency in electronic medical records and other computer systems
  • Knowledge of community resources and support services

Physical Requirements:

The Patient Navigator may be required to sit or stand for extended periods of time, and may need to lift or move up to 25 pounds. The Navigator must have full range of motion and be able to perform repetitive motions.

Working Conditions:

The Patient Navigator works in a healthcare setting, including hospitals, clinics, and physician offices. The Navigator may need to work evenings or weekends, and may encounter stressful or emotional situations.


As healthcare becomes more complex, the need for Patient Navigators is increasing. A Patient Navigator is responsible for guiding patients through the healthcare system, helping them access services and resources, and addressing any barriers to care. If you're looking to create a job posting for a Patient Navigator role, here are some tips to keep in mind.

Job Title and Summary

The job title should clearly indicate that you're hiring for a Patient Navigator position. Be specific about the type of organization you're hiring for, such as a hospital, clinic, or community health center. In the summary, mention the specific responsibilities of the role, such as providing emotional support, scheduling appointments, and coordinating care. Include any required qualifications, such as a degree in social work or nursing, certification as a Patient Navigator, or experience working with underserved populations.

Job Responsibilities

List the specific responsibilities of the Patient Navigator role. This may include:

  • Assessing patient needs and developing care plans
  • Coordinating appointments and referrals with healthcare providers
  • Providing emotional support and empathy to patients and families
  • Assisting with insurance and financial issues related to healthcare
  • Identifying and addressing barriers to care, such as transportation or language barriers

Required Qualifications

List any required qualifications, such as:

  • Minimum education and experience requirements
  • Certifications or licenses, such as certification as a Patient Navigator or social worker license
  • Experience working with underserved populations and/or in healthcare settings

Desired Skills and Attributes

List any desired skills and attributes, such as:

  • Excellent communication and interpersonal skills
  • Empathy and compassion towards patients and families
  • Strong organizational and time management skills
  • Ability to work independently and as part of a team
  • Fluency in multiple languages

Application Instructions

Include any specific instructions for applicants, such as how to submit a resume and cover letter, any pre-employment assessments or tests, and a deadline for applications. Provide contact information for applicants to reach out with any questions or concerns.


Creating a job posting for a Patient Navigator role is an important step in finding the right candidate for your organization. By following these tips, you can create a job posting that attracts qualified and passionate candidates who will make a difference in the lives of patients and families.

Frequently Asked Questions on Creating Patient Navigator Job Posting

When it comes to creating a job posting for a patient navigator role, there are various things to consider. This job requires a unique set of skills and qualifications, and you want to attract the right candidate for the role. Here are some frequently asked questions to help you create a job posting that will attract the best candidates:

What is a patient navigator, and what are the requirements to become one?

A patient navigator is a healthcare professional who helps patients navigate the healthcare system. They help patients access healthcare resources, understand medical procedures, and advocate for their needs. To become a patient navigator, one needs to have a degree in healthcare, social work, or a related field. They may also need certification or licensure to practice in a specific state or healthcare setting.

What qualifications should I look for in a patient navigator?

While qualifications might vary depending on the healthcare setting or organization, some qualifications and skills are essential for a patient navigator. These include:

  • A degree in healthcare, social work, or related field
  • Experience in patient advocacy or navigation
  • Strong communication and interpersonal skills
  • Cultural competence and sensitivity
  • Basic knowledge in medical terminology and healthcare systems
  • Ability to work independently and as part of a team
  • What should I include in the job description for a patient navigator?

    When creating a job posting, you want to make sure that you provide enough information about the role and what is expected of the candidate. Some of the things to include in the job description for a patient navigator are:

  • The purpose of the role and the healthcare setting
  • The responsibilities and functions of the patient navigator
  • The qualifications and requirements for the role
  • The salary range and benefits on offer
  • How to apply for the role and the deadline for applications
  • How can I make my job description stand out?

    Job postings are competitive, and you want to create one that stands out from others. Some tips that can help make your job description stand out include:

  • Writing a compelling job title that accurately reflects the role
  • Keeping the language clear and concise, avoiding jargon or technical terms
  • Highlighting the impact the patient navigator has on patients and the healthcare system
  • Including incentives like professional development opportunities or flexible scheduling
  • Emphasizing a culture of inclusiveness and diversity within the healthcare setting
  • What should I consider when reviewing resumes for a patient navigator role?

    When reviewing resumes, you want to look for candidates who meet the minimum qualifications and requirements. You should also look for indications that the candidate has experience and skills relevant to the patient navigator role, such as:

  • The candidate's educational background and work history in healthcare or social work
  • The candidate's experience in patient navigation, advocacy, or customer service
  • The candidate's interpersonal skills, cultural competence, and ability to work independently and with a team.
  • Conclusion

    Creating a job posting for a patient navigator role requires careful consideration and attention to detail. You want to create a job description that attracts the best candidates for the role while accurately reflecting the requirements and expectations of the job. By following these frequently asked questions, you can create a job posting that will stand out and attract top talent.

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