Production Support Job Description Template

The production support role is critical to ensuring that systems and applications run smoothly and efficiently in a business environment. This job involves working with developers, testers, and project managers to provide support and maintenance for production systems. A production support professional must have excellent problem-solving skills, the ability to work in a team environment, and good communication skills. If you are searching for a production support role, this job description template can help you understand the key responsibilities and requirements of the role.

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Job Description:

We are seeking a dedicated Production Support professional to join our team to ensure the smooth operation of our systems and applications. The ideal candidate will have strong technical skills and be able to collaborate with various departments to support and maintain our software systems.


  • Monitor and troubleshoot production issues for various systems and applications
  • Collaborate with cross-functional teams to identify and resolve production issues
  • Perform root cause analysis and provide solutions to prevent future issues
  • Create and maintain documentation related to production issues and resolutions
  • Implement and maintain processes and procedures to improve production support
  • Provide daily, weekly, and monthly reports on system performance and issue status
  • Coordinate with development teams to ensure proper deployment and release of software updates
  • Participate in on-call rotation and respond to production issues after business hours


  • Bachelor’s degree in Computer Science or related field
  • 2-4 years of experience in Production Support or related role
  • Strong technical skills in Java, SQL, UNIX, and scripting languages
  • Ability to troubleshoot and resolve complex production issues efficiently
  • Excellent problem-solving and analytical skills
  • Effective communication skills to collaborate with cross-functional teams effectively
  • Familiarity with ITIL processes and procedures
  • Willingness to participate in on-call rotation


Creating a job posting for a Production Support position can be a challenging task. You need to attract the right candidates and provide enough information about the job and the company. Here are some tips to help you create a great job posting that will attract the most qualified candidates.

Job Title and Summary

The first thing you need to do is create a title for your job posting. The title should be specific and descriptive, and it should reflect the main responsibilities of the job. For example, you could use "Production Support Engineer" or "Production Support Specialist".

Next, you should write a summary of the job. This should be a brief description of the role, the company and the qualifications required for the position. Keep it short and straightforward, and make sure it highlights the most important aspects of the job.


The responsibilities section should provide a detailed description of the tasks the Production Support professional would be performing. This is important because it will help candidates understand if they are qualified for the job.

  • Create designs for testing and debugging tools for production line use
  • Work with the production team and engineers to ensure product quality, reliability, and performance meet specifications
  • Identify opportunities for process improvements and propose solutions with cost and benefit analysis
  • Troubleshoot and diagnose production issues to provide root cause analysis and resolution
  • Qualifications and Skills

    To ensure you are attracting the right candidates, create a list of qualifications and skills that are required for the job. This includes education, experience, certifications, and other skills required for the job.

  • Bachelor’s degree in computer science, software engineering or related field
  • 2+ years of experience in production support, software engineering, or quality assurance
  • Experience working with Unix/Linux, SQL/Oracle, JAVA, and Python
  • Excellent communication skills
  • Salary and Benefits

    Most candidates will want to know about the salary and benefits package offered for the Production Support job. This information should be included in the job posting. Be sure to mention any other incentives that could attract candidates to the job, such as a flexible work schedule, tuition reimbursement or training programs.


    Creating a job posting for a Production Support position is an important task that requires thought and attention to detail. By following these tips, you can create a job posting that will attract the most qualified candidates and fill the position with the right person.

    What should be included in a production support job posting?

    A production support job posting should include detailed information about the responsibilities, qualifications, and skills needed for the job. It should include important details about the company, its culture, and its goals. Additionally, it should outline any specific job requirements and any education, certification, or experience required for the position.

    What are the key skills required for a production support role?

    • Technical expertise in the relevant software, hardware or application.
    • Excellent communication skills.
    • Teamwork and cooperation skills.
    • Attention to detail and accuracy.
    • Problem-solving and analytical skills.
    • Ability to work in a fast-paced environment and under pressure.

    What should I consider when designing a production support job posting?

    The design of a job posting is important in attracting the right candidates. Use a clear and concise format that is easy to read and avoid using too much jargon. Highlight important qualifications and skills needed for the position, as well as any benefits and advantages of working for the company. Be creative and use visuals and graphics to make the job posting visually appealing and stand out from other job postings.

    What should I avoid including in a production support job posting?

    • Avoid using jargon or industry-specific language that may not be understandable to candidates who have no prior experience in the field.
    • Avoid using caps or exclamation marks that can make the job posting seem demanding or aggressive.
    • Avoid lengthy paragraphs or bullet points with too many details that may overwhelm potential candidates.

    How do I attract qualified candidates in my production support job posting?

    One way to attract qualified candidates is to clarify the job requirements and qualifications needed for the position. Highlight the benefits of working for the company and offer competitive salary and benefits packages. Additionally, use social media and job posting sites to promote the job posting and target the right candidates. Consider partnering with industry associations to reach out to your target audience.

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