Public Safety Dispatcher Job Description Template

The Public Safety Dispatcher job description template outlines the key responsibilities and requirements for individuals interested in pursuing a career in this field. Public Safety Dispatchers are responsible for receiving and dispatching emergency calls, as well as coordinating response efforts between emergency personnel and other agencies. This job requires excellent communication skills, attention to detail, and the ability to handle high-stress situations. Our template provides a comprehensive overview of the essential duties and qualifications needed for success as a Public Safety Dispatcher.

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Job Overview

A Public Safety Dispatcher performs a range of emergency communications and radio dispatch duties ensuring the timely and effective response of emergency personnel to incidents.


  • Receive and screen emergency and non-emergency calls, and prioritize calls in order of urgency
  • Dispatch appropriate emergency services, such as police, fire, and medical assistance
  • Provide life-saving instructions to callers while responding emergency vehicles
  • Monitor various radio channels and direct emergency personnel to respond to high-priority situations in a timely manner
  • Maintain accurate and up-to-date records of emergency calls, dispatches, and response activities
  • Work closely with law enforcement, fire department, and other emergency services to coordinate responses, share information, and ensure the safety of all involved parties
  • Provide accurate and relevant information to field personnel to help them handle emergency situations effectively
  • Operate and maintain communication equipment, including radios, telephones, and computer systems
  • Perform other duties as assigned by supervisors or managers


  • High school diploma or equivalent required; some college coursework in emergency communications or related field preferred
  • Prior experience in emergency communications, dispatch operations or related field is preferred
  • Excellent communication and customer service skills
  • Ability to remain calm and composed in high-pressure emergency situations
  • Familiarity with computer systems and proficiency in keyboarding and typing
  • Must pass a background check and drug screening
  • Ability to work shifts, weekends, and holidays as needed
  • Must be able to multitask and prioritize effectively


Public safety dispatchers play a critical role in emergency services. They are responsible for receiving and processing calls for emergency assistance. Public safety dispatchers communicate with first responders, providing information and instructions about incidents. If you need to fill a public safety dispatcher position, you will need to create a compelling job posting to attract the right candidates. Here are some tips to help you create an effective job posting.

Job Title and Overview

Your job posting should have a clear and concise job title that accurately reflects the position you are trying to fill. Make sure the job overview includes a brief description of what the job entails. Highlight the areas that the public safety dispatcher will need to be proficient in, such as communication, multitasking, and responding calmly under pressure.

Job Requirements

It is essential to include a list of requirements for the position. List the educational and/or certification requirements necessary for the position. Additionally, list any experience levels and specific technical abilities that are necessary. For example, if the position requires the use of particular dispatch software, be sure to include that in the job requirements.

Job Responsibilities

Your job posting should contain a list of job responsibilities. Potential candidates need to know what they will be responsible for if they are hired. Be sure to make the responsibilities for the job clear and concise.

Working Conditions and Schedule

Include information about the work schedule and environment in your job posting. Some jobs may require night shifts or being on call for 24-hour service. It is essential to be direct and upfront about working conditions, so applicants know what they are getting into.

Salary and Benefits

It is common practice to include information about compensation and benefits in a job posting. Applicants will be interested in what the salary range is and what additional benefits are included. If your company offers 401k, medical coverage, or other benefits, be sure to mention them in your job posting.


Creating a public safety dispatcher job posting is essential to attracting qualified candidates to your open position. Providing a clear overview of the job, requirements, responsibilities, work schedule, and compensation will give potential applicants a good idea of what the job entails.

Make sure to include all of the essential information in your job posting, so candidates can make an informed decision about whether they are interested in the job. With a comprehensive and informative job posting, you should be able to attract qualified applicants to fill the position.

Frequently Asked Questions on Creating Public Safety Dispatcher Job Posting

What is a Public Safety Dispatcher?

A Public Safety Dispatcher is responsible for answering and responding to emergency and non-emergency calls, dispatching emergency services, and providing crucial information to first responders. They are the first point of contact in emergency situations and play a crucial role in ensuring public safety.

What are the qualifications for a Public Safety Dispatcher?

The qualifications for a Public Safety Dispatcher may vary depending on the agency, but typically include a high school diploma or equivalent, completion of a training program, and passing a background check. Candidates should also have excellent communication and multitasking skills and the ability to work well under pressure.

What should be included in a Public Safety Dispatcher job posting?

  • A clear and concise job title
  • A brief overview of the responsibilities and duties
  • The minimum qualifications required for the position
  • Information on how to apply and the deadline for submissions
  • Information on the agency or organization, including the mission statement and background information
  • How can I make my job posting stand out to potential candidates?

    To make your job posting stand out, you should highlight the unique aspects of your agency or organization, such as the opportunities for advancement or the benefits package. You can also include testimonials from current Public Safety Dispatchers or images and videos that showcase the work environment.

    Can I require a specific degree or certification for the position?

    Yes, you can require a specific degree or certification for the position as long as it is job-related and required for the job duties. However, be mindful that requiring certain certifications or degrees may limit the pool of potential candidates.

    Should I include salary and benefits information in the job posting?

    It is up to the agency or organization to decide whether to include salary and benefits information in the job posting. However, if you do not include this information, be prepared to respond to inquiries from potential candidates.

    How long should I keep the job posting open?

    The length of time to keep the job posting open may vary depending on the agency or organization's hiring process. However, a good rule of thumb is to keep the posting open for at least two to four weeks to give potential candidates ample time to submit their applications.

    Can I require a background check before hiring a Public Safety Dispatcher?

    Yes, a background check is a common requirement for Public Safety Dispatcher positions since they are responsible for public safety. However, it is important to follow all relevant laws and regulations regarding background checks.

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