Referral Coordinator Job Description Template

A Referral Coordinator plays a vital role in healthcare facilities by managing patient referrals and ensuring that the process is efficient and smooth. They work closely with healthcare providers, insurance companies, and patients to facilitate the referral process, schedule appointments, and provide necessary information. This job requires excellent communication and organizational skills, as well as knowledge of medical terminology and procedures. The Referral Coordinator job description template defines the responsibilities, qualifications, and expectations of a Referral Coordinator, making it easier for healthcare facilities to attract and hire the right candidate for this important role.

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Job Description

Primary Responsibilities:

  • Collaborate with healthcare providers to ensure timely referrals for patients.
  • Maintain detailed records of patient referrals and follow-up appointments.
  • Communicate with patients to update them on the status of their referrals and scheduled appointments.
  • Proactively reach out to patients who miss scheduled appointments and reschedule as needed.
  • Ensure that patients receive the necessary medical services by coordinating with various healthcare providers and insurance companies.
  • Facilitate the exchange of medical information between different healthcare providers as needed.
  • Assist in the development and maintenance of referral guidelines and policies.


  • Bachelor's degree in healthcare administration, nursing, or related field.
  • At least 2 years of experience in healthcare coordination, referral coordination or similar role.
  • Excellent communication, organization and problem-solving skills.
  • Familiarity with medical terminology, healthcare policies, and insurance regulations.
  • Proficient in Microsoft Office and electronic health record (EHR) systems.
  • Able to work independently and in a team environment.

We are an equal opportunity employer and welcome candidates from diverse backgrounds.


Referral coordinators play a vital role in ensuring that referral programs run smoothly. They act as a liaison between the program managers, referral sources, and the referring patients. They communicate with these individuals to ensure that referred patients are treated in accordance with the program’s standards. If you are a healthcare facility or organization seeking to fill a referral coordinator position, follow these steps to create an effective job posting.

Job Title and Summary

The first step in creating a referral coordinator job posting is to create a clear and concise job title that accurately reflects the responsibilities and requirements of the position. The title should be descriptive and easily understood, such as “Referral Coordinator”. The job summary should be brief and provide a general overview of the position, including the type of organization, the main responsibilities of the role, and any required qualifications.

  • Job Title: Referral Coordinator
  • Job Summary: [Your organization name] is looking for a Referral Coordinator to manage and coordinate patient referrals within our organization. The ideal candidate will have excellent communication and organizational skills, be detail-oriented, and possess a strong understanding of medical terminology and patient care.
  • Key Responsibilities and Duties

    This section should outline the main responsibilities and duties of the referral coordinator position. This helps potential applicants to understand what their day-to-day duties would be and provides insight into the expectations of the role.

  • Manage and coordinate patient referrals within the organization
  • Ensure referred patients are treated in accordance with the program’s standards
  • Act as a liaison between program managers, referral sources, and referring patients
  • Communicate with referral sources and the referring patients throughout the referral process

    Requirements and Qualifications

    List the qualifications required for the referral coordinator position. This helps potential applicants to gauge their eligibility and ensures that the right candidates apply for the role.

  • Bachelor’s degree in a related field or equivalent experience
  • Experience in medical or healthcare related environment preferred
  • Strong understanding of medical terminology and patient care
  • Excellent communication and organizational skills
  • Detail-oriented and able to work well under pressure
  • Salary and Benefits

    State the salary range and any benefits or perks that come with the job. This helps attract qualified applicants and ensures candidates understand the full compensation package.

  • Competitive salary based on experience
  • Full benefits package includes medical, dental, and vision
  • 401k retirement savings plan with company match
  • Paid time off and holidays
  • Conclusion

    Creating an effective referral coordinator job posting is essential to attracting qualified candidates for your open position. By following these steps, you can create a job posting that accurately reflects the responsibilities and qualifications required for the role and attract the right candidates for your organization.

    What is a Referral Coordinator?

    A Referral Coordinator is a person who manages the process of referring patients from one facility to another. They play a crucial role in coordinating and facilitating the transfer of patients and ensuring that all necessary paperwork and processes are complete.

    What are the qualifications required for a Referral Coordinator?

    Referral Coordinators may require a minimum of a high school diploma or equivalent. However, many employers prefer candidates with an associate or bachelor's degree in a relevant field. Other required skills may include excellent communication and customer service skills, familiarizing yourself with medical terminology and excellent problem-solving skills

    What are the core responsibilities of a Referral Coordinator?

  • Collecting and verifying referrals from physicians
  • Coordinating patient transfers between facilities
  • Submitting necessary paperwork for approval
  • Frequently communicating with physicians, patients, and other healthcare providers
  • Maintaining accurate record-keeping systems
  • What is the expected salary range of a Referral Coordinator?

    The salary range of a Referral Coordinator may vary depending on several factors such as company size, location, and the individual's level of experience. On average, the salary for a Referral Coordinator ranges between $40,000 and $60,000 annually.

    What are the essential qualities of a Referral Coordinator?

  • Excellent communication skills
  • Great organizational and time management skills
  • Detail-oriented personality
  • Strong problem-solving skills
  • Ability to work under pressure and meet deadlines
  • What is the career path for a Referral Coordinator?

    As a Referral Coordinator, you may take on more leadership and management roles in the healthcare industry. You may consider pursuing a higher degree such as a master's degree in Health Administration, which opens up leadership positions in hospitals or consulting firms.

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