Security Dispatcher Job Description Template

A Security Dispatcher plays a critical role in the safety and security of an organization. They are responsible for monitoring security systems, dispatching emergency services, and communicating with security personnel. This job description template outlines the necessary skills and qualifications for the position of Security Dispatcher. It can be used by companies and organizations to attract qualified candidates and screen applicants.

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Job Summary

A Security Dispatcher is responsible for maintaining safety, security, and order within an organization. They are responsible for receiving and dispatching security requests and responding to emergencies while maintaining accurate documentation of all incidents. The Security Dispatcher will communicate with the security team, management, and emergency services to ensure the safety and security of personnel and facilities.

Job Duties and Responsibilities

  • Respond to all security-related calls and alarms promptly
  • Dispatch security personnel to various locations within the organization
  • Maintain accurate records of all incidents and dispatches
  • Monitor all security equipment, including CCTV, alarm systems and access control systems
  • Collaborate with management and emergency services to ensure safety and security of personnel and facilities
  • Provide exceptional customer service to internal and external clients
  • Alert security management of any security breaches or concerns
  • Assist with training of new security personnel


  • Minimum high school diploma or equivalent required
  • Previous experience in a security dispatch role preferred
  • Strong communication and organizational skills
  • Ability to multitask and work in a fast-paced environment
  • Knowledge of security procedures, equipment, and regulations is a plus
  • Ability to remain calm and professional under pressure
  • Familiarity with computer software and programs
  • Valid state driver's license


Every business and organization needs to ensure its safety and security and one way to do that is through the employment of a security dispatcher. A security dispatcher is someone who oversees the safety and security of a company or organization by monitoring surveillance cameras, deploying security personnel, and responding to emergencies. When creating a job posting for a security dispatcher, it's important to be thorough and provide a clear picture of what the job entails.

Job Title and Summary

The job title should be clear and concise, such as "Security Dispatcher". The job summary should briefly describe the main duties and responsibilities of the position. For example:

  • Monitor security cameras and maintain communication with security staff
  • Dispatch security personnel to respond to emergencies and incidents
  • Maintain accurate records of security incidents and activities
  • Provide excellent customer service while ensuring safety and security
  • Follow established security protocols and procedures


List the required qualifications for the position, such as:

  • High school diploma or equivalent
  • At least two years of experience in a security-related field
  • Ability to multitask and prioritize in a fast-paced environment
  • Strong communication and interpersonal skills
  • Good judgment and decision-making abilities
  • Experience with security software and systems
  • Must be able to work weekends, holidays, and varying shifts as needed

Preferred Qualifications

List any preferred qualifications, such as:

  • Bachelor's degree in criminal justice, security management, or related field
  • Experience in emergency services or military
  • Experience with CCTV and access control systems
  • Experience in a dispatch or call center environment

How to Apply

List the instructions for applying, such as:

  • Submit your resume and cover letter to [insert email or online application link]
  • Please include the job title in the subject line
  • Qualified candidates will be contacted for an interview


A well-written job posting for a security dispatcher will attract qualified candidates to your organization. By providing a clear picture of the position's responsibilities, qualifications, and application instructions, you will be able to find the best person for the job.

What is a Security Dispatcher?

A Security Dispatcher is responsible for administering communication between security personnel within an organization, as well as with external emergency services. They ensure that all internal and external communication transmitted via phone, radios, and other means is efficient, effective, and accurate. Additionally, they monitor video surveillance and access control systems while managing alarm systems.

What should be included in a Security Dispatcher Job Posting?

  • Job Title: ie. Security Dispatcher
  • Job Description: A detailed description of the job
  • Responsibilities: The day-to-day duties and responsibilities of the Security Dispatcher
  • Qualifications: Required education, experience, and certifications
  • Skills and Abilities: List of technical and soft skills necessary for the job
  • Working Conditions: Any specific working conditions the job may have
  • What are the qualifications for a Security Dispatcher?

    Qualifications require a high school diploma or equivalent. Experience working in a security or law enforcement environment is favorable. A Security Dispatcher needs to possess good communication and critical thinking skills, be able to manage high-pressure situations, and execute multiple tasks at the same time. Basic computer skills and data entry skills are necessary, as well as the ability to use emergency alert systems, radio equipment and other communications technologies.

    What are the skills and abilities necessary for a Security Dispatcher?

  • Good oral and written communication skills
  • Ability to manage multiple tasks and make quick decisions
  • Excellent organizational and time-management skills
  • Ability to remain calm and composed during high-pressure situations
  • Strong customer service skills
  • Adaptability to working in a fast-paced environment
  • What are the working conditions for a Security Dispatcher?

    Security Dispatcher job postings should list any specific workplace conditions that come with the role. Some conditions to outline may include:

  • 24/7 availability since security operations run round-the-clock
  • Frequent sitting for long hours
  • Working in a high-pressure environment with unexpected situations
  • How important is the Security Dispatcher role in an organization?

    The role of Security Dispatcher is essential to an organization as a whole, as they ensure that the entire security team works efficiently and effectively. In the event of an emergency, it is important to have an emergency dispatcher who can quickly and safely respond to the incident.

    What are the responsibilities of a Security Dispatcher?

  • Deliver clear and accurate information to field personnel.
  • Answer phone calls, monitor emergency communications, and route calls as needed to emergency services when necessary.
  • Coordinate and monitor video surveillance and access control systems.
  • Recognize and react to immediate life-threatening situations, being able to get the necessary help required.
  • Ensure the security system is operating within the planned parameters.
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