Service Coordinator Job Description Template

The Service Coordinator is a critical role in ensuring optimal delivery of services to clients. Working in collaboration with different teams, the Service Coordinator performs a range of administrative and client support duties, including managing client intake, coordinating service schedules, and ensuring the timely delivery of services. This job description template outlines the qualifications, skills, and experience required for Service Coordinator roles to help employers find the right fit for their organization.

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Job Summary:

The Service Coordinator is responsible for coordinating services and ensuring that they meet the needs of clients. They oversee service delivery, manage client interactions, and handle administrative tasks related to service provision. Service Coordinators work in a variety of fields, including healthcare, social services, and community organizations.

Primary Responsibilities:

  • Assess client needs and develop individualized service plans
  • Coordinate service delivery and ensure client goals are being met
  • Monitor client progress and make adjustments to service plans as needed
  • Collaborate with other professionals, such as social workers and healthcare providers
  • Handle administrative tasks related to service provision, such as documenting client interactions and maintaining accurate records
  • Advocate for clients and connect them with additional resources as needed
  • Provide support and guidance to clients and their families


  • Bachelor's degree in social work, psychology, or related field
  • Experience providing services to clients in a related field
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Knowledge of community resources and service providers
  • Organizational and time management skills


Creating a job posting for the position of Service Coordinator requires a thoughtful approach. This role requires someone with excellent organization skills, strong communication skills and a passion for customer service. By having a well-crafted job posting, you will attract the right candidates for the position and save time during the hiring process.

Job Title and Overview

The title of the job posting should be 'Service Coordinator' and the overview should give a brief description of the role. It should explain the key responsibilities, duties and qualifications required for the position. Example:

  • Coordinate and schedule service appointments
  • Provide prompt customer support
  • Maintain accurate and detailed reports
  • Minimum of 2 years in customer service experience

Key Responsibilities

The next section of the job posting should list the key responsibilities that the successful candidate will be responsible for. Use bullet points to make it easy to read and to highlight the most important aspects of the job.

Service Scheduling

  • Schedule and maintain appointments for service calls and maintenance
  • Communicate schedule changes with customers and field engineers

Customer Service

  • Provide excellent customer service and support
  • Communicate with customers to ensure their service requirements are met


  • Maintain accurate and detailed reporting
  • Analyze data to identify trends and opportunities for improvement

Qualifications and Skills

The qualifications and skills required for the Service Coordinator position will depend on the specific company and industry. Here are some examples of qualifications that may be required:

  • Minimum of 2 years of experience in customer service or administrative role
  • Strong organizational and multi-tasking skills
  • Ability to work independently with minimal supervision
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office (Outlook, Excel, Word)

How to Apply

The job posting should include clear instructions on how to apply. This may include a specific email address, online application or contact person. You should also indicate when the deadline for applications is and if there any other relevant details (e.g. salary range, benefits).


A well-crafted job posting for the position of Service Coordinator is the key to attracting the right candidates. By specifying the key responsibilities, qualifications and skills required, you will increase the likelihood of finding the right fit for your organization.

Frequently Asked Questions on Creating Service Coordinator Job Posting

As organizations look to fill Service Coordinator positions, job postings are often the first step to gaining interest from potential applicants. However, creating an effective job posting can be a challenge. Below are some frequently asked questions about creating Service Coordinator job postings.

What should be included in the job title?

The job title should be clear and concise, indicating the role of the Service Coordinator. For example, "Service Coordinator" or "Client Services Coordinator" are common titles. Avoid using jargon or unclear terms that may confuse applicants.

What should be included in the job description?

The job description should provide an overview of the responsibilities and expectations of a Service Coordinator. This should include information about the organization, the specific department or program the Service Coordinator will be working in, and the duties and responsibilities of the role. The description should be clear, concise, and easy to understand.

What skills and qualifications should be included?

The skills and qualifications section should outline the education, experience, and skills required for the position. This can include formal education, work experience, certifications, and any specific skills or knowledge relevant to the role. It is important to include both required and preferred qualifications so that applicants have a clear understanding of the minimum requirements for the position.

What should be included in the responsibilities section?

The responsibilities section should provide a detailed overview of the day-to-day duties of the Service Coordinator. This can include managing client files, coordinating services with other departments or organizations, responding to client inquiries, and other duties as assigned. Be sure to include any specific responsibilities that may be unique to the position or organization.

How can I make my job posting stand out?

When creating a Service Coordinator job posting, it is important to highlight the unique benefits and opportunities that the role offers. This can include opportunities for growth and advancement within the organization, training and development opportunities, or other benefits such as flexible work hours or work-from-home options. Additionally, be sure to include a description of the organization's mission and values, so that potential applicants understand what the organization stands for.

How long should my job posting be?

Job postings should be long enough to provide sufficient information about the role, but not so long as to be overwhelming or confusing. In general, a job posting of 500-1000 words is typically sufficient to provide an overview of the position.

What should be included in the application instructions?

The application instructions should clearly outline how applicants can apply for the position, including any required documents or information. This can include a resume, cover letter, and/or references. Additionally, provide clear instructions for how applicants can submit their application, including an email address or online application form.

Creating an effective Service Coordinator job posting is important to attracting qualified applicants. By addressing these frequently asked questions, organizations can create job postings that accurately reflect the expectations of the role while highlighting the benefits of working for the organization.

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