Support Engineer Job Description Template

This Support Engineer job description template outlines the key qualifications, duties, and responsibilities of the role. As a support engineer, you will be responsible for providing technical support, troubleshooting, and resolving customer issues related to products or services. You will also have to collaborate with other teams to ensure the smooth functioning of systems and processes, and maintain accurate records of all customer interactions. If you have a background in IT or a related field, and are passionate about solving complex problems, then this could be the right job for you.

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A Support Engineer is responsible for providing technical support to clients and customers who are experiencing issues with hardware, software, or other technical products or services. This professional must possess excellent problem-solving skills and be able to work independently or as part of a team. They should also have strong communication and customer service abilities.


  • Assisting customers and clients via phone, email, or in person
  • Troubleshooting technical issues with hardware, software, or other technical products or services
  • Providing solutions to customer problems in a timely and efficient manner
  • Documenting technical issues and resolutions in a ticketing system or knowledge base
  • Collaborating with technical teams to resolve more complex issues
  • Staying up-to-date with the latest technologies and industry trends
  • Providing excellent customer service to ensure customer satisfaction
  • Training customers and clients on how to use products or services


  • Bachelor's degree in computer science or related field
  • 2+ years of experience in technical support or related field
  • Strong problem-solving skills
  • Excellent communication and customer service skills
  • Ability to work independently or as part of a team
  • Knowledge of hardware, software, and other technical products or services
  • Familiarity with ticketing systems or knowledge bases

Working Conditions:

  • Working hours may vary depending on the needs of the job
  • May be required to work evenings, weekends, or holidays
  • May be required to work on-call or respond to emergency situations
  • May require travel to customer or client sites
  • May require lifting or moving heavy equipment


Support Engineers are responsible for providing technical support to clients and resolving any technical issues that arise. Having a detailed and clear Support Engineer job posting plays an essential role in attracting the right candidates for the job. Here is a guide to creating a Support Engineer job posting.

Job Title and Summary

The job title should be engaging and informative. It should represent the role, responsibilities and level of experience required for the position. A good example of a job title is “Technical Support Engineer”. The summary should be a brief description of the job role and what the ideal candidate should bring to the table. This is a critical element where you can make a great first impression and attract only the most qualified candidates.

  • Job Title: Technical Support Engineer
  • Summary: Seeking a Technical Support Engineer to provide comprehensive technical support to our clients. The ideal candidate should have strong analytical skills and be able to provide outstanding customer service.
  • Responsibilities

    This section should outline the day-to-day duties of the Support Engineer. It will give the candidates an idea of what the job entails and the expected work output.

  • Provide technical support to clients and help them resolve issues that may arise.
  • Communicate with clients via phone, email and video calls.
  • Document all support tickets and resolutions
  • Test software applications and report bugs to the development team.
  • Qualifications

    This section should outline the requirements and qualifications necessary for the role. Clearly state the education and experience required.

  • A Bachelor's degree in Computer Science or Information Technology.
  • A minimum of 3 years of relevant experience in technical support.
  • Excellent communication and customer service skills.
  • Strong analytical and problem-solving abilities.
  • Experience with ticketing and customer service tools such as JIRA and Zendesk.
  • Company Culture and Values

    This section will give the candidate a glimpse of your company's working culture and values. It’s an optional section but may give valuable information and encourage more candidates to apply for the job.

  • Our company is committed to outstanding customer satisfaction, and we maintain a positive and welcoming work environment.
  • We value teamwork and open communication.
  • We constantly innovate and are dedicated to improving our products and services.
  • Conclusion

    A Support Engineer job posting should be thoughtfully created to attract qualified candidates for your company. It should be informative, clear, and well-structured, highlighting the responsibilities and qualifications that are required for the role. Taking the time to create a well-written job posting will help you attract and hire only the best candidates for your team.

    Frequently Asked Questions on Creating Support Engineer Job Posting

    • What should I include in the job description?
    • The job posting should include a clear job title and responsibilities, along with the required skills and qualifications. Consider adding a description of your company culture and benefits package to attract top candidates.

    • What skills and experience should I look for in a Support Engineer?
    • Support Engineers should have a strong technical background with experience in troubleshooting software and hardware issues. Look for candidates with excellent communication skills and customer service experience.

    • Should I require specific certifications or degrees?
    • While specific certifications and degrees can be helpful, they should not be the only qualifying factor. Prior experience and skills should also be considered when evaluating candidates.

    • How do I make my job posting stand out?
    • Be clear and concise in describing the job and what you are looking for in a candidate. Try to make the job posting engaging by highlighting unique aspects of your company, such as your company culture or benefits package.

    • Should I include salary information in the job posting?
    • While it is not necessary to include specific salary information, providing a general salary range can help to attract the right candidates and manage their expectations.

    • How important is it to use specific keywords in the job posting?
    • Using specific keywords in the job posting can improve its visibility in job search engines and attract candidates with the desired skillset. Be sure to include important keywords such as "customer service", "troubleshooting", and "technical support".

    • What is the best way to screen and evaluate candidates?
    • Screening candidates should involve a combination of resume reviews, phone screenings, and in-person interviews. Consider using behavioral-based interview techniques and asking specific questions to evaluate the candidate's technical and communication skills.

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