Support Technician Job Description Template

The Support Technician job description template outlines the primary duties and responsibilities of support technicians. These professionals are responsible for providing technical support and assistance to end-users or customers. They must have a solid understanding of various computer systems, software, and hardware applications. They should be able to communicate effectively with end-users and customers, troubleshoot issues, and resolve technical problems in a timely and efficient manner. The Support Technician job description template provides a framework to create a job description that accurately reflects the requirements and expectations of this position.

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Job Summary:

A Support Technician is an integral part of the IT department, responsible for providing technical assistance to end-users and addressing issues related to computer hardware, software, and network connectivity. The primary responsibility of a Support Technician is to ensure the smooth functioning of the IT infrastructure and resolve any problems that arise.


  • Provide technical support to end-users via phone, email, or in-person
  • Troubleshoot hardware, software, and network-related issues
  • Install, configure, and maintain computer hardware and software
  • Ensure the security and integrity of data and information
  • Manage user accounts and access rights
  • Assist in the setup and maintenance of IT infrastructure
  • Maintain a record of support requests and solutions provided
  • Stay up-to-date with the latest technologies and industry trends
  • Provide training to end-users as needed


  • Associate or Bachelor's degree in Computer Science or related field
  • 2+ years of experience in technical support or related field
  • Proficient in the use of Windows and/or Mac operating systems
  • Knowledge of computer hardware, software, and network connectivity
  • Excellent problem-solving skills
  • Strong communication and interpersonal skills
  • Ability to prioritize and manage multiple tasks
  • Strong attention to detail

Working Conditions:

A Support Technician typically works in an office environment, though at times may need to travel to different sites to provide technical support. The position may also require working outside regular business hours to accommodate support requests outside of normal working hours.


Are you looking to hire a Support Technician for your company? Before you can start receiving resumes and scheduling interviews, you need to create a compelling job posting that will attract the right candidates. In this article, we'll cover the key elements of a Support Technician job posting and provide some tips for writing one that stands out.

Job Title and Summary

The first thing candidates will see when browsing job listings is the title and summary of your posting. Make sure both accurately reflect the position you're hiring for and the type of work the candidate can expect to do. For example, "IT Support Technician" is a clear and specific job title that will attract candidates with relevant experience. Your summary should briefly describe the role, key responsibilities, and any required qualifications or skills.

Job Responsibilities

In the body of your job posting, you'll want to provide a detailed list of the responsibilities and daily duties of the Support Technician position. Be specific about the type of support the candidate will provide - for example, desktop support, network troubleshooting, or help desk assistance. You should also include any special requirements or expectations for the role, such as the ability to work flexible hours or handle sensitive data.

Required Qualifications and Skills

When listing the required qualifications and skills, be honest about what you're looking for in a candidate. Do they need a college degree or specific certifications? Are certain technical skills a must-have? Be clear and concise about the qualifications and skills you're looking for, but also keep in mind that you don't want to disqualify strong candidates based on unnecessary requirements.

Company Overview

To attract top talent, it's important to provide some information about the company and the work environment. A brief overview of your business, mission statement or company culture can help candidates determine if they're a good fit for your organization. You might also include information about any benefits or perks, such as health insurance, vacation time, or professional development opportunities.


Writing a Support Technician job posting can be a challenge, but if you take the time to include all the necessary information and present it in an engaging way, you'll be more likely to attract the right candidates. Remember to be clear and specific about the responsibilities, qualifications, and company culture, and don't forget to proofread carefully before publishing your posting. Good luck with your search!

What should I include in a Support Technician job posting?

A Support Technician job posting should include a clear job title, job description, required qualifications, and desired qualifications. The job description should outline the responsibilities and tasks of the Support Technician role. The required qualifications section should include the necessary skills, education, and experience needed for the position. The desired qualifications section can list preferred skills or attributes, but is not necessary.

What skills should I look for in a Support Technician?

  • Good communication skills
  • Problem-solving skills
  • Technical aptitude
  • Attention to detail
  • Customer service skills

What education or experience should a Support Technician have?

A Support Technician should have at least a high school diploma or equivalent. Some may require a post-secondary education in a related field such as computer science or information technology. They should also have experience in customer service and troubleshooting technical issues.

What should the job title be for a Support Technician?

The job title can vary depending on the company and industry. Some common titles include:

  • Support Technician
  • IT Support Technician
  • Help Desk Technician
  • Technical Support Specialist

What should the salary range be for a Support Technician?

The salary range for a Support Technician can vary based on location, industry, and experience level. The average salary for a Support Technician in the United States is around $45,000 per year. It is recommended to research the salary range for similar positions in your area to provide a competitive salary offer.

How can I attract qualified candidates to my job posting?

Providing a detailed job description and outlining the required and desired qualifications is a good start. Adding information about company culture and benefits can also attract candidates. Promoting the job posting on relevant job boards and social media can increase visibility. Lastly, responding to candidates promptly and professionally can leave a positive impression and encourage them to apply.

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